WHAT, WHY, HOW

THE WHAT? HOW? WHY? OTP TRAINING PART 2. undefined.

THE WHAT.............GETTING THEM DRESSED (AUTIO)

[Audio] We are tour guides our job is to transport customers to a bygone era allowing them to experience what it was like at that time. Customers are allowed to choose the time period and our job is to assist them in feeling as if they are in that era even if it is only a brief moment. We take them there and provide them with the opportunity to temporarily go back in time..

[Audio] As photographers it is our responsibility to ensure that the customer we serve is satisfied with the results. We must employ our skills knowledge and experience in our craft to accurately capture the customer’s desired image and deliver the best quality product. It is essential that customer service be our number one priority to ensure long-term success. To prevent our projects from becoming outdated it is important for us to stay abreast of trends and technology advancements in the industry.This will help us better meet the customer’s needs and provide them with a memory that will last forever..

[Audio] As salespeople it is essential to understand that customers rely on you for more than just gaining a profit. It is your responsibility to ensure they have something to look back on and remember positively. Aim to go beyond what is expected of you and create an experience they will never forget..

[Audio] Customer service is essential for success when providing products or services. It involves more than being pleasant and helpful during an interaction; it involves providing an experience that makes customers want to return. Implementing good customer service from the start helps create a secure and pleasant experience that encourages customers to consistently come back. This strong bond and commitment leads to more business..

[Audio] We need to ensure our customers create the right memory by taking them to the desired era and recreating the atmosphere. To do this it is essential that we invest time to research and understand the details of the era our customers are pretending to be in so they can fully assume the character they have chosen..

[Audio] Having knowledge of costumes props guns and accessories as a costume specialist can go a long way to help customers choose the right costume for their desired era. Not only will this help avoid any rips and tears to costumes saving the company from replacing them frequently but it will also help customers look and feel their best during their photoshoot. With the expertise you possess you can easily determine what will fit as well as what is appropriate for the respective era so customers will get the look they want..

[Audio] Having a good understanding of the customer's needs is essential for successful customer service. Establishing trust and rapport is important while still being able to enjoy the job and have some fun. However balancing the customer's needs with the company's needs is paramount in order to provide a quality service. Creating a workflow to limit miscommunication and mess is also essential. In the end successful customer service boils down to striking a balance between the customer's needs and the company's needs. Doing this right can result in both the company and the customer benefiting from the service..

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