DLT User Manual

DLT User Manual. O vodaFone. (COVatueF'rst.

TABLE OF CONTENTS. Add Telemarketer 3 Header Registration 6 Template Registration 11 Transactional 12 Service-Implicit 13 Service-Explicit 15 Promotional 16 Do’s/Don'ts for Content Templates 18 Consent Template 19 BASIC TIPS 23.

ooo. Add Telemarketer. 1.

Step 1- Once you login into the portal, you will see 4 tabs, which are mentioned below..

5. Step 4- We will also require the attached 2 docs from your side on company letter head (this is required to share with the Operator, for connecting ValueFirst with your entity).

Header Registration. 2.

7. Step 1- Click on the Headers Tab. O Vodafone Dashboard.

8. Step 5- If customer has to add numeric Sender ID then they have to select Promotional button, and in case if they want to add 6-digit Alpha then they need to select other option.

9. Step 7- Client has to provide the explanation for the sender id which they want to avail in the section below.

10. Step 9- The submitted Sender ID will start reflecting in the Header section.

Template Registration. 3.

12. Transactional. Any message which contains OTP and requires to complete a banking transaction initiated by bank customer will only considered as transactional. This is applicable to all banks (National/Scheduled/Private/Govt. and even MNC’s) Illustration: OTP message required for completing a net-banking transaction. OTP message required for completing credit/debit card transaction at a merchant location..

Service-Implicit. 13. Any message arising out of customers action or his existing relationship with the enterprise, is not promotional and will be considered as Service-Implicit message..

14. Examples for templates:. Actual message Required template format Thank you for using EMI Facility on your IDBI Bank Credit Card 4***3495 EMI request for Rs. 25000.00 executed on 01/07/2019 Thank you for using EMI Facility on your IDBI Bank Credit Card EMI request for executed on YES BANK - Your new bill for BESCOM Bangalore - account 0842948000 for Rs 4339.00 could not get scheduled because auto pay limit is less than the bill amount. YES BANK - Your new bill for - account for Rs could not get scheduled because auto pay limit is less than the bill amount. account: 674508 is your samsung account verification code. account: is your samsung account verification code. transaction alert: 49.0 was used from your flipkart gift card 6000172013334850 for order od117666705985700000 on flipkart.balance remaining in the card: 0.0.if you dont recognise this transaction, please reach out to http://fkrt.it/q0rbconnnn immediately. transaction alert: was used from your gift card for order on flipkart.balance remaining in the card:.if you dont recognise this transaction, please reach out to immediately. Kindly note that the free look period for your insurance cancellation is 15 days from date of receipt of insurance policy. Regards, Bajaj Finance Ltd. Kindly note that the free look period for your insurance cancellation is from date of receipt of insurance policy. Regards, Bajaj Finance Ltd. dear k, otp is 2568 for order id #101794788 at dailyorders phone case maker mobile app, kindly enter it to confirm your order. thank you! dear, otp is for order id at dailyorders phone case maker mobile app, kindly enter it to confirm your order. thank you!.

These are the messages which requires explicit consent from customer, that has been verified directly from the recipient in robust and verifiable manner and recorded by consent registrar. Any service message which does not fall under service-implicit category. Note: Additionally, customer consent template needs to be linked to content templates in service explicit category..

16. Any message with an intention to promote or sell a product, goods or service. Service content mixed with promotional content is also treated as promotional. These messages will be sent to customers after performing the preference and consent scrubbing function. Note: Additionally, customer consent template needs to be linked to content templates in service explicit category..

17. Content template validations: 2 or more spaces are not supposed to be used between 2 words, before word or after word. All special characters are being allowed currently Variable format is which is case sensitive Variable can be inserted by clicking the radio button (insert variable) above text box Trans/Service category messages should have variable mandatorily Promo category can have complete fixed content or with variable part There is no limitation in the number of variable per message Values like amount, date, a/c no, merchant names, OTP, codes, URL, customer names, card type, etc. needs to be replaced with variables..

18. Do’s for Content Templates Use promotional category for communications intended to send from numerical Sender ID only Transactional category to be used by banking enterprises only & for OTP messages during fund transfer; online payment; merchant txn only Service – explicit category needs to link consent template as well, without which the template gets rejected Choose a relevant/recognizable name for templates Use message typed as “TEXT” for all general messages & “Unicode” for regional messages. Variable insertion to be required against values like date; amount; a/c no; OTP; names; etc Don’ts for Content Templates Not linking consent templates for content template categories “promotional” & “service – explicit” Same content template against multiple headers Header selection against irrelevant templates Selecting “Transactional” category by non-banking enterprises No or invalid variable format in templates Using double spaces in templates (this can be pre-checked by verifying the template on notepad++ before template submission) Templates with less than 6 char or variable insertion alone as template.

19. Consent Template Standard message that is sent to end users of enterprise for their consent to receive communications from respective enterprise. While creating consent template, following details needs to be filled:.

20. Examples: 1. Would Like to Send Communication Regarding All Marketing Offers and Events to Our Registered Customers 2 . “ABC Solutions” needs Your Consent in Order to Serve You Better. We May Send You Messages About Your Account Information, Activity and Our Best Offers 3 . We will send you updates, transactions, recommendations of our services or products being a registered customer with us. With above details filled, enterprise can submit the template for approval. There is no limitation for enterprise on creation of the number of consent templates. Post approval by the registrar, enterprise can link these consent template to their content templates in promotional or service.explicit category accordingly (Shown in below snapshot)..

21. Add Content Template Template Type CONTENT pta te_2 test.

22. Do’s for consent templates Choose short name to a template which is relevant. This helps in choosing right consent template while creating content templates in promotional or service explicit categories Brand name should be relevant to details mentioned in scope of content Scope of content should be relevant to mentioned brand & intent of the consent to be mentioned If entity wants to provide opt-out information, that needs to be provided completely. E.g “To opt-out, send SMS as STOP to 1234567890” Don’ts for consent templates Not to use generic names for templates like “template1; etc..” Not to mention invalid or irrelevant names under brand. This will be treated as invalid template Not to enter actual message sent to customer, no shot message like “consent; sms to customers; etc …” No variable to be used in scope of consent, as variable applicable to content templates only Multiple consents not required by entity unless it is required by enterprise, like example mentioned explaining brand name field.

BASIC TIPS. 23. Header must resemble with the entity name, if not then client must submit a document which establishes a relationship between Header and entity Headers are cases sensitive Header must be of 6 Alpha characters only TAT for sender id approval/rejection is 48 Hrs.

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