VIPGenie Chatbot for VIP Technical Information March '2024

[Audio] Hello this is VIP Genie presentation. Welcome everyone.

Agenda. What is VIPGenie What VIPGenie can do for you Behind the Scenes: How VIPGenie Delivers Results VIPGenie in Action: Use Case Demonstrations Maximizing Value with VIPGenie: Key Benefits Unlocking Opportunities with VIPGenie: Future Prospects Q & A.

What is VIPGenie?. VIPGenie is Chatbot integrated in MS Teams. It’s powered by AI/NLP (Natural language processing) to provide various VIP Technical information. Currently VIP Developers, Test Engineers, VIP Operations and other teams need to search multiple sources for various technical information during their research, analysis, understanding and development work. The purpose of VIPGenie is to streamline this effort, by reducing the time spent by 60% to 70% ..

What VIPGenie can do?. VIPGenie can respond to the technical queries in the following areas. VIP Functional Commands Bitmaps Hard State Bitmap Description Soft state Bitmap Description Token transaction Errors Bitmap Codes Reject Code Description File Maintenance Error Codes Token Provisioning Status Codes Status Code Network Sub Status Codes Combination of Status and Sub Status Codes Reason Codes STIP Reason Codes Message Reason Codes Response Codes CORE Cross Reference Miscellaneous VIP Database Important links.

The Making of VIPGenie. A person with his hands on his hips Description automatically generated.

An inside look of VIPGenie. A person with his hands on his hips Description automatically generated.

Curious case of Hard State Bitmap Description. A person with his hands on his hips Description automatically generated.

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Live Demo & Use Case.

Authorization Services. Use Case 1: VIP Developer(s) - Transaction problem resolution using NLP/AI Current State John is a staff in VIP Application Support group. He is assigned with a member incident related to a VISA card transaction decline. To get to the root cause, he needs to analyze the cryptic transaction log, member setup and so many other parameters from various sources. This requires various documents, tools, access to other application to validate member setup etc., which requires lot of time and tenacity. How VIPGenie Utilizes NLP, AI VIPGenie understands the exact topic that John wants to enquire about, based on the text he types in, VIPGenie uses its NLP/AI abilities to find the most relevant information for that topic context. VIPGenie can assist with the host of VIP related technical information such as Error Bitmap description, CORE Cross Reference, STIP reason code & Response Code topics and many more John may require. Most of the VIP technical information consolidated in VIPGenie, John can efficiently determine the root cause of the transaction decline hassle free. Outcome Provides precise information, reducing the need for repeated search to multiple sources. Enhances productivity by minimizing the effort required to access the technical information from various sources. Reduces John’s effort for determining the root cause of transaction decline by 60% to 70%.

Authorization Services. Use Case 2: Client Support – Mass transaction decline resolution for XYZ Bank due Current State Sara is a staff in Client Support team. She gets an escalation from XYZ Bank for mass transaction decline due to member (BIN) setup change. She knew that the Bank has changed PIN Verification setup. She needed to contact VIP Coverage to resolve it. This entire process took considerable amount of time in identifying the setup parameter due to navigation complexity and the amount of the CORE options. This resulted in increased transaction impact to XYZ Bank. How VIPGenie Utilizes NLP, AI Sara uses VIPGenie to access CORE Cross Reference to identify the right setup parameter along with VIP Commands to correct the setup in production system. VIPGenie’s NLP/AI capabilities can understood Sara’s setup parameter description and assists her with the correct CORE setup and the related VIP Command to correct the setup in production system. Sara can provide end-to-end solution in a quick and efficient way to resolve the issue faced by XYZ Bank. Outcome Reduction of impact duration in VIP Production system. Good customer satisfaction. Increase in efficiency of the Client Support team..

Key Benefits of VIPGenie. VIPGenie is a virtual assistant available 24/7 on MS Teams, including the mobile version. Eliminates the need for new tool installations. Provides precise information, reducing the need for repeated queries. Enhances productivity by minimizing the effort required to access various sources. Most VIP-related information can be retrieved directly from VIPGenie, enhancing user satisfaction. Easy migration of additional datasets..

Future Prospects of VIPGenie. Users can retrieve VIP API details by providing a few keywords. Interacting with VIPGenie with a single prompt directly by removing the navigation driven user interface. Adding more Auth service information like Message Types, DUMP information, UMF Metadata along with corresponding Tag info, various codes like country codes etc and many more..