CHAPTER 5

CHAPTER 5. Here is where your presentation CONTINUE.

SKILL NEEDED FOR SUCCESS IN A RETAIL JOB. Work ethic Consistency with service is essential It assists you to build a strong work ethic since you’ll be tested to perform your best at all times.

SKILL NEEDED FOR SUCCESS IN A RETAIL JOB. Attention to detail Retail workers have to concentrate on detail Whether it is about ensuring that a customer gets the exact change, the store is fully stocked or even clothing on the display is arranged properly. Skills related such as observation skills, focused, analytical thinking, time management, active listening.

SKILL NEEDED FOR SUCCESS IN A RETAIL JOB. Business awareness Fully understand the company they work for, the products being sold, and the kind of customers that buy their products. Skill related such as awareness of trends, marketing, product/service knowledge, ordering, payroll, management.

SKILL NEEDED FOR SUCCESS IN A RETAIL JOB. Communication skills Retail workers ought to be able to speak to customers, other employee, buyers and also their employers. Other skills related to communication include listening to customer complaints, greeting customers, responding to client’s questions, speaking effectively, writing concisely, expressing idea clearly, negotiating, perceiving non-verbal messages.

SKILL NEEDED FOR SUCCESS IN A RETAIL JOB. Customer service skills Worker advance their customer service skills y learning to anticipate customer responses, responses to clients’ questions, complaints or comments and make them feel at ease. Related skills include developing rapport, listening, positive attitude, empathy and time management..

SKILL NEEDED FOR SUCCESS IN A RETAIL JOB. IT skills Able to conversant with the electronic register or sale system and might utilize a management information system to examine purchasing and other client trends. IT skills required in retail include cash registers, point-of-sale system(POS), analyzing data, assisting customers with online orders and cashiering, creative.

SKILL NEEDED FOR SUCCESS IN A RETAIL JOB. Interpersonal skills Working in retail business entails interacting with other people regularly : customers, fellow employee and employers. Those in retail have to put on friendly face and be patient. Essential interpersonal skills in the retail business include friendliness, positive attitude, teamwork and relationship building.

SKILL NEEDED FOR SUCCESS IN A RETAIL JOB. Numeracy Workers able to make sense of numbers for you to add up discounts, calculate prices, count inventory and also able to compute sales values or approximate stock required based on consumer data trends. Skill related to numeracy include inventory, pricing, markdowns, money handling, math skills, cash management, credit cards, credit approval, credit management, cash handling..

SKILL NEEDED FOR SUCCESS IN A RETAIL JOB. Selling skills Retail workers ought to be persistent and persuasive with customers, convincing them that particular products are worth buying. Retail workers must have the ability to explain products clearly and then market them to customers. Skill related such as assisting customer in locating merchandise, suggest other items when product are not available, closing techniques..

SKILL NEEDED FOR SUCCESS IN A RETAIL JOB. Leadership Retail manager or shift supervisor must have leadership skills, able to work on teamwork and goal achievement. Skills needed such as managing groups, decision making, managing conflict, coordinating tasks teaching, coaching..

SKILL NEEDED FOR SUCCESS IN A RETAIL JOB. Working under pressure If you running out of time to meet a sales target or you are understaffed on a busy day, you ought to be resilient. Staying calm, being focused, staying positive, personal awareness, not afraid to ask for help.

SKILL NEEDED FOR SUCCESS IN A RETAIL JOB. Organization Organization become crucial when you start to manage employees and shape company objectives. To keep everything in order, you require a system, aschedule and ability to multitask..

SKILL NEEDED FOR SUCCESS IN A RETAIL JOB. Initiative Able to react unforeseen situations and learned from experiences. If you able to give suggestions on how things could be improved, it will demonstrate that you are a good self-starter. If your ideas were taken into consideration and they benefit the company, so much better..

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