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[Virtual Presenter] A service request is a formal request for a specific service or assistance made by an employee, customer, or other stakeholder to a designated department or team.. 

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A service request is a formal request for a specific service or assistance made by an employee, customer, or other stakeholder to a designated department or team.

[Virtual Presenter] Enable employees to efficiently update and resolve service requests.. 

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A picture containing indoor, white

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Overview: Update/Resolve a Service Request

Enable employees to efficiently update and resolve service requests.

The First Part of the document discuss on how to send a response to a Service request or update a service request if required.

The Second Part of the document discusses on how to change the status if a ticket to Resolved.

[Virtual Presenter] To Send a response or update a service request: From Connect homepage, Select My Help under Help Desk tab.. 

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To Send a response or update a service request: 
 From Connect homepage, 
 Select My Help under Help Desk tab.

offer Letter. Request An*G - 00 tte Off. -. You can Reply to a message within the service request to inform for any updates. Click on the 3 horizontal lines to update or resolve the ticket.. 

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offer Letter. Request
An*G - 00 tte
Off. -

You can Reply to a message within the service request to inform for any updates. Click on the 3 horizontal lines to update or resolve the ticket.

To raise a Help Desk request when you are facing technical difficulties: From Connect homepage, Select My Help under Help Desk tab.. 

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Updating/resolving a service request(1/3)

To raise a Help Desk request when you are facing technical difficulties: 
 From Connect homepage, 
 Select My Help under Help Desk tab.

My Open HR Help Desk Requests 10 C "COW 1 '40771 SSRum:n5Y301 ssecownuaal ssqcon:nsob'l ssRC0"18as.01 - UKGdat* 04/102023 g:ct Viiu Rednd -. 

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My Open HR Help Desk Requests
10
C
"COW 1 '40771
SSRum:n5Y301
ssecownuaal
ssqcon:nsob'l
ssRC0"18as.01
- UKGdat*
04/102023
g:ct
Viiu
Rednd -

Updating/resolving a service request(2/3)

Filter the search bar with Assigned to me to view all the tickets assigned to you. All the tickets assigned to you will be displayed along wuth the status and last update date. Click on the service request you want to update.

Offer Letter - Scot Carnahan Approval Request LE0517 machments. 

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Offer Letter - Scot Carnahan Approval Request
LE0517
machments

Updating/resolving a service request (3/3)

Select the Status bar and select resolved if you want to change the status to resolved or you can select any relevant option to update the status of the ticket. Once you have updated everything required you can click on Save button

9. 7/4/2024. End of Document.  Please contact connect@samuel.com for questions.. 

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 Please contact connect@samuel.com for questions.

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  Please contact connect@samuel.com for questions.

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