PowerPoint Presentation

[Audio] Help Desk Updating a service request. Help Desk Updating a service request.

[Audio] ‘Service Request’ A service request is a formal request for a specific service or assistance made by an employee, customer, or other stakeholder to a designated department or team. What is it? A service request is a formal request for a specific service or assistance made by an employee, customer, or other stakeholder to a designated department or team..

[Audio] Overview: Update/Resolve a Service Request Enable employees to efficiently update and resolve service requests. The First Part of the document discuss on how to send a response to a Service request or update a service request if required. The Second Part of the document discusses on how to change the status if a ticket to Resolved. Enable employees to efficiently update and resolve service requests..

[Audio] Sending responses in service requests To Send a response or update a service request: From Connect homepage, Select My Help under Help Desk tab. To Send a response or update a service request: From Connect homepage, Select My Help under Help Desk tab..

[Audio] Sending responses in service requests You can Reply to a message within the service request to inform for any updates. Click on the 3 horizontal lines to update or resolve the ticket..

[Audio] Updating/resolving a service request(1/3) To raise a Help Desk request when you are facing technical difficulties: From Connect homepage, Select My Help under Help Desk tab..

[Audio] Updating/resolving a service request(2/3) Filter the search bar with Assigned to me to view all the tickets assigned to you. All the tickets assigned to you will be displayed along wuth the status and last update date. Click on the service request you want to update..

[Audio] Updating/resolving a service request (3/3) Select the Status bar and select resolved if you want to change the status to resolved or you can select any relevant option to update the status of the ticket. Once you have updated everything required you can click on Save button.

[Audio] End of Document  Please contact connect@samuel.com for questions. 7/4/2024.