PowerPoint Presentation

[Virtual Presenter] Good morning/afternoon/evening everyone We are excited to discuss updates and resolving service requests in our Help Desk system..

[Audio] A Service Request is a formal request for a specific service or assistance made by an employee customer or other stakeholder to a designated department or team. It is important to understand what a Service Request is and how it works in order to effectively utilize the process for your needs. We are currently updating our Service Request process to ensure that it is efficient and effective for all parties involved..

[Audio] Employees should follow the steps outlined in this document to efficiently update and resolve service requests for customer satisfaction. This document contains important information that will help employees perform their duties more effectively..

[Audio] Responding to service requests is crucial for customer satisfaction and experience. Customers expect a response and feel ignored if none is sent. Responding to service requests can be time-consuming but prioritizing customer satisfaction is important. In the next slide we will discuss how to send responses in service requests effectively. Clear and concise information is important. Customers want to know what to expect and feel confident their request is being addressed. Responsiveness is also important. Customers expect a response and want to know when they can expect it. Professionalism is essential. Customers want to feel they are dealing with a professional and knowledgeable Help Desk team. Being courteous and respectful even if the customer is difficult or unreasonable is necessary..

[Audio] Responding promptly to service requests is essential. One way to do this is by replying to the message within the request. This allows for clear and efficient communication of any updates or changes to the request. Another way to update or resolve a ticket is by clicking on the three horizontal lines which takes you to the ticket details page. Here you can make necessary changes or provide additional information. Providing quick and efficient responses is crucial to excellent customer service..

[Audio] 1. Follow the guidelines 2. Understand 3. Follow the guidelines 4. Begin 5. Click on My Help under the Help Desk tab 6. Submit a Help Desk request 7. Deal with technical issues 8. Follow simple steps 9. Ensure prompt updates and resolution of service requests..

[Audio] Updating a service request is crucial in maintaining an efficient help desk. By following the steps outlined in this presentation teachers can provide excellent service to their customers. To effectively update a service request teachers should use the search bar to filter their assigned tickets. This will allow them to view the status and update date of each ticket. From there they can click on the service request they want to update..

[Audio] Discussing updating the final step in a service request by selecting the status bar and updating the status of the ticket. If the status needs to be resolved select resolved from the status bar. Otherwise select another relevant option. Once all changes are made click on the Save button to complete the update. This concludes our presentation on Help Desk Updating a Service Request..

9. 7/4/2024. End of Document.  Please contact connect@samuel.com for questions..