DIGITAL EXPERIENCES @ THE SPEED OF TRUST Raguram Gopalan | ram@trustnow.ai

DIGITAL EXPERIENCES @ THE SPEED OF TRUST Raguram Gopalan | ram@trustnow.ai.

Our Center of Excellence (COEs). SECURED EXPERIENCE ORCHESTRATION.

The world as we see it…. Widening Trust, Experience gaps & CSAT risks.

Partners Clients Suppliers Store Field Team Back Office.

DIGITAL EXPERIENCES @ SPEED OF TRUST. EFFORT. EFFICIENCY.

Digital Transformation Digital Identity | Authentication | Authorization Curated Data | Analytics | Insights | Decisions Knowledge – Learning – Tools – Teamwork Digital Process Re-engineering | Automation Omni Channel | CRM | eCommerce.

Calculator with solid fill Marketing with solid fill Server with solid fill UNO Unified Network Orchestration (UNO): TRUSTNOW SCO Network Management (ISP grade) Network Monetization (Ad Server) Accounting & Captive Portal Analytics & Automation.

FUNCTIONS. SXO Framework components. PLATFORMS. SERVICES.

Benefits of our Orchestration Framework. Custom Framework We help you develop Custom Digital Framework that’s unique to your Organization..

SXO – Framework Modules. DIGITAL IDENTITY. OMNI CHANNEL.

SELL ANYWHERE | ENGAGE EVERYWHERE!. Icon Description automatically generated Secured Experience Orchestration Campaign To Cash Services.

Our solutions focus on Ecosystem Experience. 45%.

DIGITAL PLATFORMS FAST – ACCURATE – ROBUST – SCALABLE - PROVEN.

Speech Transcription (STT). Language Identification (LID).

Extract unmatched benefits from our Speech Solutions.

GO ONLINE | GO GLOBAL. FACEBOOK & INSTAGRAM Stores with a social presence have 32% more sales than those without. Merchants see an average 15% growth in revenue after adding a FB Shop. Social commerce sales grew to nearly $500 billion in 2021..

Accelerate your Digital Sales!. Get Started Quickly Setup Website, Store Integrate with existing Website.

Build your own Sales Command Centre. Automate your Business Process. Build your Command Center..

Sales Command Center - Campaign to Cash Features.

Run Integrated “Campaign to Cash” Services All in one Integrated Solution.

select recipient segment & configure exclusions add email subject add email message body (text) & configure it's blocks & design configure sender set priority configure link parameters (utm parameters) add attachments.

Build Virtual Account Management – B2B Sales. Review account history, Potential, Target Wallet Share Account Segmentation and Strategy Define Targets, Products, Markets, Pricing & Margin Plans.

Lead. Deal. Sale. Payment. Step 01. Step 02. Step 03.

Marketing & Sales Intelligence. CAMPAIGN – RESPONSE – ANALYTICS - REVENUES Marketing Campaigns & Sales Intelligence Seamless SMS and Email Campaigns. Augment your capability. Campaign to Cash Services. Campaign Management Omni Channel Campaign and CRM Analytics. Customer Engagement Integrate with Facebook Ad Leads, Google Analytics, Instagram Direct, Apple Business Chat Integration with eCommerce Sites, Payment Gateways, SMS Gateways Ecosystem Collaboration Recurring Payment, Invoice Management. Chat and SMS enabled Payment processes. Sales Intelligence Automatic Customer Journey tracking. Track your Customer activity before their interaction – What banners they clicked, which Ads they saw etc. Track your entire Customer Journey and deliver 360-degree view of your customer Campaign Analytics – Ad payback Analysis, Channel effectiveness, Keyword Analysis (Google Analytics), Call tracking based on the DNIS..

[image] Couple dancing ballet outdoors. EXPERIENCE ORCHESTRATION USE CASES.

Seamless Orchestration of Digital Experiences….. Personalize EVERY shopping experience with a Connected journey & Omni Channel..

Document Verification Extract and read data from identity documents, including visual inspection zone (VIZ), machine readable zone (MRZ), barcodes, and RFID chips..

Seamless flow & Integration of Business Processes! Not just Omni-Channel but Uniform CX across all Channels.

Send Email / Click on Email Links. Query in Social Media Sites / Stores.

Reimagine - Fully Automated Customer Journey!. Clipboard Partially Checked with solid fill.

Call Deflection & Channel Demand Management. Customer calls Contact Center during peak times and has a high wait time..

SERVICE AUTOMATION. CONTENT IN CONTEXT. Real Time COACHING.

Powerful tools to Collaborate with your Ecosystem.

Leverage Collaboration that knows no borders. Workflow automation.

LISTEN – ACT - ANALYZE. Capture Voice of the Ecosystem.

Smart Process Automation Call to Action (CTA), Workflow Automation.

Lead and Ticket Automation Marketing Process Automation Sales Process Automation Invoice Management & Automation Auto Payment Collections HRMS & Employee Engagement Field force Automation Projects and Task Management Enterprise Resource Planning WFM and Call to Action (CTA).

Integrated Marketplace & Omni Channel CRM. DIGITAL IDENTITY CALL CENTER OMNI CHANNEL eCOMMERCE PLATFORM SALES CRM SERVICE CRM MARKETING CRM AGENT ASSIST IVR based PIN Inbound ACD Email, Chat Integrated CRM Lead Mgmt. Integrated DB Journeys Tasks & Project SMS / OTP Multi-level IVR Chatbots Sell Anywhere Sales Plan Workflow Segmentation VOE Voice Biometrics Outbound Dialer Social Media 15+ Apps Discounts & Payments, Tax Quotes & Invoices ITIL Service Desk Omni Channel Campaigns Multimedia Collaboration Face / Iris Logger / QMS Co-browsing POS Sales Partner Mgmt. SLA Mgmt. 3600 View Automation FP/ PALM CTI Conversational AI Merchandising & Quotes Field Sales Mgmt. Knowledge Mgmt. Ad Network Integration Enterprise Social Network Authenticator SBR Click to Call Shipping Labels & Cross border Sales Insights Omni Channel Budgets & ROI Shared Resources Location WFM Custom Widget 14+ readymade Channels Payments & Collections Service Catalogue Campaign Designer Knowledge & Learning Device PRI / SIP GW Surveys, Polls Custom Mobile Applications Lead Automation Escalations & Thresholds Website Behaviour Workforce Mgmt. Access Control Reporting BI & Analytics Integrated Dashboard Reports & DB Reports & DB Insights & DB Performance Mgmt..

Exploit Collaboration & Productivity tools. COLLABORATION & PRODUCTIVITY Multi-media Collaboration Tools Video Collaboration with multiple parties (48). Schedule Calls | Screen Share | Form filling | Remote Assistance. Integration with Zoom. Campaign Management Project & Task Management, Workgroups | Social Media Collaboration Customer Engagement Workflow Automation across Ecosystem | GUI based creation Leave Approvals, Business trip Approvals, Purchase request, Expense Vouchers, Service Desk Enterprise Facebook – Social Intranet, Extranet, Ecosystem Engagement Employee Profile Page | Appreciation | Social Intranet | Badges | Employee Drive | Likes | Polls Productivity & Engagement Tools Knowledge Base | Skill based routing | Scripting Tools | Whisper | Coaching Workforce Management, Time and Reporting, Absence Management Custom Canned responses | Whisper | Team Chat | Transfer Work from Home | Digital Onboarding |.

Secured & Seamless Integration. Automations, Integrations & Security Enterprise Automation Integrations & Security Business Process Automation – Workflows (Leave, Business Trip, Expense, Purchase Approvals) Business Process Designer | Custom Business Process | Sales Process Automation | Marketing Automation Task Automation | Call to Actions | Rules & Triggers | Document Generator Webhook, Rest API based Integrations | Out of Box Integration with Zapier and Market place. Cloud based or On-Premise or Hybrid Deployments Full User encryption | User data encryption | 2FA | Role based Access | AD Integration | Biometric Integration Accidental data Deletion protection | Authorization History | Back up and Restore System comes pre-Integrated with 100+ CRM / Lead Gen tools, 50+ SMS and Payment systems providers, 100+ Productivity tools GDPR Compliance – CRM Data Anonymization (Contact, Lead, Company Data) , Consent Management Voice Biometrics Integration – Add Ons.

Proactive Protection. Security features embedded in the system Security Scanner, Panel Periodic Scanner. Threat level summary & recommendations. 3 levels of Security – Basic, High, Highest Proactive Filter The Proactive Filter protects the site from most known web attacks. The filter recognizes dangerous threats in incoming requests and blocks intrusions. The Proactive Filter is the most effective way to guard against possible security defects in web project implementation (XSS, SQL Injection, PHP Including etc.). Web Antivirus, Intrusion Log A system that counteracts infection of sites. The web antivirus identifies potentially dangerous html code and "cuts" the suspicious object from the site code, deterring the infection of the user's computer. Attention! The web antivirus is not a replacement for a traditional antivirus program. 2FA When two-step authentication is enabled, a user will have to pass two levels of verification when logging on. First, enter their e-mail and password as usual. Then, enter a one-time security code sent to their mobile device. Integrity Control File integrity check is useful for determining what changes have been made to the system files. You can verify the integrity of the system kernel, system files or public files anytime you want. Control panel Protection Deny any access to Control Panel except specified IP addresses. Session Protection Most web attacks steal authorized user session data. Enabling the session protection makes session hijacking pointless. In addition to the standard session protection options that you can set in the user group preferences, the proactive session protection: changes the session ID periodically, and the frequency can be set; stores the session data in the module table. Storing session data in the module database prevents data from being stolen by running scripts on other virtual servers, which eliminates virtual hosting configuration errors, bad temporary folder permission settings and other problems related to the operating system. It also reduces file system stress by offloading operations to the database server..

Proactive Protection. Security features embedded in the system Redirect Protection Phishing is the criminally fraudulent process of attempting to acquire sensitive information such as usernames, passwords and credit card details by masquerading as a trustworthy entity in an electronic communication. Two methods exist to prevent redirect phishing: 1. detect malicious redirects by screening for the lack of the referring page in the HTTP header. 2. sign links with a digital signature and verify it upon redirect attempt. The following can be used as protection: Show redirection warning to a visitor, Unconditionally redirect a visitor to a site known to be safe. Anti-frame Protection Protect your website and users against UI redressing, clickjacking and frame sniffing by disabling or restricting the display of your website's pages in a frame. This will also reduce the risk of cross-site scripting attacks substantially. Activity Control Activity Control allows protection of the system from profusely active users, obtrusive bots, some DDoS attacks and prevent password brute force attempts. You can set the maximum allowed activity for your site (e.g. number of requests per second a user can perform). Hosts, Domains Use domain and host restriction to prevent HTTP/Host attacks. Https Config Supports SSL certificate and configuration of https for the custom domain. Setup redirect from http to https..

Out of the Box Integrations.. Omni Channel Integrations Transaction Applications Contact Center / Communication Collaboration / Automation Analytics & Insights Google Analytics Market Place Zoho Analytics Kibana InfoBip Plivo Square Asana Zapier Teams vTiger MailChimp Visual.ly qlik 3CX Asterisk Smartflo Textlocal Integromat Calendly Hubspot Quickbook Jira Didi Message bird WhatsApp Telegram Integrately PayU / PayTM Sage Zoho Twitter.

Our Program Delivery Methodology. Design Inputs nique Business Requirements Client Environment Typically GO LIVE in 12 to 16 weeks Develop Customize toolkit for Client requirements. Custom Develop if any. Lifecycle Management Discover Assess Applications & IT Infrastructure. Assess Process, Job load, Job Complexity Design Solution Design Integration & Infra requirements Deploy Deploy, Integrate, test Process Validation, Fall back scenarios, UAT Identify current Gaps ompliance and in Process, Inputs & Criticality Outputs. Gap Analysis Detailed Solution Design. Define RTO, RPC). Business Requirements Document Configure the toolkit Custom develop if there are any modules. DevOps & Configuration Integrate within Enterprise and Validate UAT & Documentation Deliver Product Patches, Upgrades. Functionality Enhancement Lifecycle support Deliver Lifecycle Services Business as Usual.

CUSTOMER CASE STUDIES.

Client is One of the world's leading and fastest growing onshore business and financial Centre in Middle East..

* Client Provisioned. Digital Transformation Journey… Financial Center. (B2B / G2B).

Case Study 2 : Indian Embassy in Middle East Country (Citizen Experience).

Category Labour & Community Welfare Consular Services Information Services Checklists, FAQs, OWRC/ MRC / IWRC Portals Passport & Visa, OCI Information - FAQs Attestation/ Registration / Certification / Authentication Services Employment Contracts, Attestation of Documents, Emigrate Registration of Marriages, Background Verification of GEP, Life Certificate, WILL, Birth and Death Certificates Transaction Services Counselling and Assistance, Legal Assistance, Personal problems in India Online Appointment - Visa, Passport, OCI Registration, PIO to OCI Conversion, NRI Matters, Adoption, Marriage Dispute and Complaints Management Compensation Issues, Salary Dues, Recruitment Agency Problems, Employer / Sponsor Problems, Rights Violation Domestic Disputes - Dowry, Physical Abuse, Abandonment, Legal issues Distress & Emergency Services Death Case, Distressed Maids, Physical Abuse, Sexual Abuse, Tracing people Deportation Matters, Legal Assistance Support Ecosystem Pravasi Bharatiya Bima Yojana, ICBF ICC, ISC.

Case Study 3: Digital Process Automation Automated Contextual Access Control during COVID..