Welcome Onboard

[Audio] Welcome everyone! We are delighted to have you here today to discuss the services offered by Lentor Residence Pte Ltd. We will go through the various services offered which include Residential Care Centre Based Services Home Care Services Medical Transport Medical Standby and Training Centre as well as services offered through Lentor Ambulance and Lentor Ambulance Services Private Limited. We hope you enjoy this experience and gain some new insights..

Lentor Health Services. Residential Care Nursing Home Assisted Living Respite Care Transitional Hospice Care Private Nursing Services Centre Based Services Day Rehabilitation Service Senior Day Care.

[Audio] At Lentor Residence Private Limited we provide robust and high-quality care and assistance for our residents at three of our locations. For over two decades our flagship residence at 51 Lentor Avenue has offered 208 beds for our residents. More recently we're proud to announce the addition of two more residences 2 MacPherson Walk since August 2023 with a capacity of 245 beds and 151 West Coast Crescent since December 2023 with 300 beds capacity..

[Audio] Lentor Ambulance and Lentor Ambulance Services Private Limited has been offering a range of services since 2005. Our services include 777 Non-emergency Calls 995 Emergency Calls Medical Transport Medical Standby and Hospital Projects. We have extensive experience in this field providing our customers with the most reliable and cost-effective solutions..

Since 2010 Our Services: ● Basic Cardiac Life Support with AED (BCLS AED) ● CPR + AED ● Standard First Aid ● Infant and Child Heart Saver Course ● Occupational First Aid Course ● EMT Training.

[Audio] The team at Lentor Health is lead by a Board of Directors with a wealth of experience and expertise. Heading the team is CEO Mr Jonathan Koh with Miss Koh Li Choo as Chief Financial Officer and Mr John Ho as Chief Operating Officer. Also as part of the team are two highly respected directors Doctors Lee Yi Yong and Joshua Koh..

[Audio] Our team at Lentor Health is available to provide the assistance you need. Please take a screenshot of this slide and have it accessible. Our nursing homes on Lentor Avenue Macpherson and West Coast as well as our Head Quarters all have office contact numbers. There is also a HR WhatsApp number of 9091 4404 and HR Email address of hr@lentorresidence.com..

[Audio] Lentor Health puts our core values at the heart of our operations. Compassion Respect Ethics Attentiveness to staff Teamwork and Edifying each other all form the foundation of who we are and what we do. Their influence drives us towards achieving our goal of delivering excellent health care to everyone..

[Audio] We are devoted to delivering the top-notch care to our residents at Lentor Health. Our vision and mission emphasize our loyalty to supply excellence care stimulate balanced lives and respect the relatives of those in our care. We are self-assured that we are delivering the optimum surroundings and care for you and look ahead to helping you with your responsibility..

[Audio] At Lentor Health safety is our top priority. Supervisors have the responsibility to ensure all employees are properly trained to work safely. We actively prioritize Health Environmental and Safety risks striving to constantly refine our performance. We pledge to reduce reuse and recycle whenever feasible in addition to adhering to all legal requirements. Furthermore we are devoted to establishing a culture of E-H-S amongst our team suppliers and contractors..

[Audio] At Lentor Health we are committed to ensuring that our residents and clients are treated with respect and dignity receiving the privacy that they are entitled to. Our staff are informed of cultural and social sensitivities and taught to respect residents and clients’ wishes and concerns at all times. We allow them to make decisions about their own care and to express their opinions. We strongly believe that this approach will lead to the creation of an environment that is favorable for their physical and emotional health..

[Audio] At Lentor Health we are unwavering in our commitment to delivering social care to our residents and clients. Our goal is to minimise the dangers associated with falls and healthcare-associated infections and to ensure the personal safety of all of our residents and clients. To achieve this we adhere to strict hand hygiene and safety protocols. We are passionate about providing the highest level of social care to our residents and clients..

[Audio] Lentor Health is dedicated to providing exemplary customer service. We pride ourselves on making sure that visitors receive a cordial well-mannered and competent interaction from our staff. Our personnel always attempt to keep eye contact and display a pleasant expression when interacting with visitors. We are also devoted to greeting visitors with respect and warmth such as with a “hello” or “how can we help?” Furthermore our staff ensure that visitors feel at ease by speaking in a language they are familiar with. Lastly our staff will go above and beyond to ensure that visitors have a fantastic experience..

[Audio] At Lentor Health safety of our residents and clients is of utmost importance. We are intolerant of any form of abuse and any cases suspected or reported are taken very seriously. All staff members have the responsibility to report these cases to their respective supervisors and the Whistleblowing Policy ensures anonymity of the person reporting. Complaints can be made directly to the C-E-O via telephone email or postal address..

[Audio] Zero tolerance for any form of harassment is the policy at Lentor Health. Our staff should be able to work without fear of being subjected to any kind of harassment from management or colleagues. Appropriate disciplinary action will be taken depending on the gravity of the offence. Reports of harassment are taken into serious consideration and police will be involved when necessary. We are dedicated to providing a secure environment and atmosphere where employees can work in a productive and respectful manner..

[Audio] Lentor Health requires all employees to abide by the Code of Conduct and Disciplinary Code which encompasses many important rules in the workplace. This includes following the work roster without changing it without permission from a supervisor no consumption of alcohol drugs or smoking while on duty or while wearing the uniform and no romantic relationships between colleagues. Additionally employees cannot use their cell phones for personal reasons while on duty and must be on time for duty and meal breaks. Lentor Health considers these regulations to be of the utmost importance and expects all staff to do the same..

[Audio] At Lentor Health we are committed to maintaining the highest standards of ethics and practice. Consequently staff members must not accept any money or gifts from residents clients or their relatives. Upon receiving any offers of money or gifts staff must inform their respective Department Heads and refer the matter to the Management for further evaluation. The Management will then assess the offer and distribute the money or gifts to staff in an equitable and appropriate way..

[Audio] We expect all employees at Lentor Health to behave in a professional manner while on the job. This entails following our policies and regulations in order to ensure the safety and well-being of our residents clients and staff as well as avoiding any shirking of responsibilities arguments or inappropriate conduct. Employees must also seek permission before leaving the premises and refrain from any dishonesty or theft..

[Audio] At Lentor Health disciplinary action of our employees is taken with utmost seriousness. Such action can range from verbal warning written warning deprivation of salary increment demotion suspension from work to termination. We ensure that all employees comprehend and adhere to our protocols and objectives helping our team reach our organizational goals in unison..

[Audio] At Lentor Health we take feedback and grievances from our staff very seriously. We recognize that maintaining a cordial relationship between staff and the company is crucial for a productive working environment. To ensure this we have a grievance/feedback process in place. Staff members who have a complaint or feedback can report to their supervisor the department head or the Human Resources Department or submit an online feedback form (with the link provided). The procedure has three stages to ensure speedy and equitable resolution..

[Audio] Uniforms must be neat and well ironed when on duty at Lentor Health. Shoes shoe laces and socks must all be in one solid black colour when uniforms are required. Regarding off-duty attire it is left to the staff's discretion but please note that spaghetti strap blouses/dresses shorts and pyjamas are not allowed on the premises..

[Audio] Hair styles at Lentor Health must be kept neat and professional. No overly long ragged punky spiky mohawk or excessively bulky styles are permitted and no coloring such as highlighting or dyeing is allowed. Additionally hair must not cover the eyes ears or extend beyond the collar and sideburns must not be longer than the earlobe. Lastly goatee or beard must not be worn. Our staff's professional appearance speaks to our dedication to excellence..

[Audio] At Lentor Health we prioritize the health and safety of our team members and thus request that female staff tie up their hair in a ponytail or braid above the collar-fold. Short and neat hair must also be maintained in order to maintain a neat and professional hairstyle. Hairnets may also be worn if necessary. Colored contact lenses are only allowed for medical reasons and conspicuous ornaments such as rubber bands pins or combs must not be worn..

[Audio] Regarding dress code and appearance at Lentor Health simple stud-type earrings not exceeding 6 millimeters in size and simple ring-type earrings not exceeding 10 millimeters in diameter are allowed. However stud-type earrings exceeding 6 millimeters in size and more than one earring exceeding 10 millimeters in diameter are not permitted. These requirements also apply to female staff in terms of their bearing and turnout..

[Audio] At Lentor Health we understand the importance of our employees sharing content on online social media in a manner that protects our reputation and upholds our standards. We expect that employees comply with state and federal laws and regulations governing social media usage. Our policy is that all content must be accurate and appropriate. Additionally no resident or client information should be shared and no company logo should be posted without prior authorization. To resolve any grievances the appropriate channels should be used and not online social media. If in doubt please contact HR and/or supervisors for clarifications. Let's ensure we adhere to Lentor Health's online social media policy..

[Audio] Lentor Health places a high priority on protecting company matters and the information of our residents and clients. Should any press or media contact you with inquiries about our company please direct them to Management. This is a crucial measure to safeguard our residents and clients..

[Audio] At Lentor Health we are committed to ensuring all our staff adhere to secure information handling processes and procedures. This includes keeping your workstation secure and locking all devices at the end of the work day. Printed materials with sensitive information should be stored in a locked location or secure drawer and all sensitive information must be shredded prior to disposal. Following these secure handling practices will help protect our organization and the information of our clients..

[Audio] At Lentor Health we take our staff's comfort and convenience very seriously. All staff that stay at the Staff Quarters or Company Leased Units must comply with the company’s House Rules. To ensure that we know exactly where all our staff are at all times it is important that you obtain permission from the HR department before moving out and update them on the change of address 5 days from your shifting date. You also need to provide proof of your address change in the form of an N-R-I-C with the new address or the H-D-B registration proof for work pass holders staying in HDB. For those staying in private housing a Tenancy Agreement needs to be provided. Let's all work together to make Lentor Health a great place to work..

[Audio] At Lentor Health we are committed to providing our team members with ample rest and relaxation. If you need to take a leave of absence please refer to your employment contract for more information and guidelines. For the first three months of employment any leave taken will be No Pay Leave. Additionally during this period only 10% of each job role can go on leave at any given time excluding sick leave. For any cases that exceed the standard operating procedures the relevant Head of Department can approve the leave based on available staff resources and work requirements. The management reserves the right to cancel any already approved leave at their discretion..

[Audio] At Lentor Health we offer our employees 11 days of public holiday in a calendar year including New Year's Day Chinese New Year first and second day Hari Raya Puasa Hari Raya Haji Good Friday Labour Day Vesak Day National Day Deepavali and Christmas Day. This is our commitment to ensure our employees can enjoy a well-deserved break from work. We are continuously striving to improve the overall work-life balance of our employees. We are dedicated to creating a positive and supportive work environment..

[Audio] At Lentor Health we strive to provide our shift workers with the necessary flexibility to take their chosen Public Holiday. Heads of Department should be consulted at least one month in advance of the Holiday to ensure that either the shift worker or a substitute can take the day off. Additionally if the chosen Public Holiday falls on a non-working day the shift worker is entitled to a Public Holiday Off in Lieu which will be reflected in their payroll of the same month..

[Audio] It is essential to inform the Roster Planner Supervisor or Reporting Officer if unwell before starting duty. In case of becoming unwell during working hours it is important to report to the Supervisor or Reporting Officer immediately. To certify that you are unable to work a Medical Certificate must be obtained from a doctor and emailed or messaged to a Reporting Officer. To ensure that all is in order employees must apply for the Sick Leave via the HR System and attach the Medical Certificate on the same day of absence or Hospitalisation Leave Certificate as soon as it is available. No Pay Leave must be taken in the absence of a Medical Certificate or if unable to visit a doctor. Paid Sick Leave is not available on a public holiday annual leave rest day or non-working day..

[Audio] If you have an Acute Respiratory Infection while staying in the Staff Quarters you must wear a mask and inform the Room IC SQ in charge and your Reporting Officer. If instructed go to the sick bay immediately and seek medical treatment. Send a photo of your Medical Certificate to your SQ in charge and Reporting Officer. Apply for medical leave and attach the Medical Certificate to the HR system in the same day..

[Audio] If you are living in the staff quarters of Lentor Health two nearest clinics are available to cater to your needs; Grantral Mall for Macpherson and Block 722 Clementi West Street 2 and West Coast Plaza for West Coast. Should you be exhibiting any Acute Respiratory Infection symptoms make sure to don a face mask before heading to the clinic..

[Audio] Medical Teleconsultation is a great way to get personalized healthcare services from a licensed doctor without having to leave the house. In Singapore there are multiple Teleconsultation Apps to choose from such as Mana Doctor Doctor Anywhere and White Coat. Each of these Apps have their own advantages so you can pick the one that best suits your needs. With these apps you can get access to healthcare services from reliable and experienced professionals from all around the world. Don't wait any longer try out one of the Teleconsultation Apps and get the medical assistance that you need without leaving the house..

[Audio] You can access medical teleconsultation services at Lentor Health with ease: just download the app create an account with your log in details and you'll be ready to go. All you need is a debit card to get started..

[Audio] Provide your details as your doctor is standing by to assist you with your teleconsultation. Be prepared with your passport and other associated documents. By completing these simple steps you can take advantage of Lentor Health's teleconsultation service..

[Audio] Leave approval is subject to operational needs and may be rejected. For urgent leave staff may submit an application within seven days though it is generally not recommended to avoid impacting the roster. Should staff fall ill while on annual leave annual leave cancellation will not be allowed and any incurred travel costs will not be compensated..

[Audio] At Lentor Health we recognize the significance of our employees' well-being and understand the need for downtime with family and friends. Therefore when any of our staff is promoted we ensure that they are entitled to the same rewards as they would have been prior to the promotion. The total Annual Leave entitlement for the year of promotion is calculated by combining the pro-rated leave entitlement before and after the promotion..

[Audio] At Lentor Health we recognize the value of taking time off and therefore allow for a maximum of two years' worth of annual leave to be taken into the next year. We also allow staff to receive a payment for any unused annual leave when resigning. We are devoted to providing a pleasant and well-rounded work experience for our employees..

[Audio] At Lentor Health we understand that our Work Pass Holder staff appreciate the chance to experience Home Leave. We strive to make it both feasible and sustainable. Home Leave is only available for those with a Work Pass; it is not applicable to Malaysian Work Pass Holders. We firmly advise against Home Leave applications for the week prior to and after Christmas Day and Chinese New Year. Home leave frequency and duration are limited and it is not suggested within the first and second year of employment due to staff having to attend a training programme and go through preceptorship assessment. Home leave cannot surpass 30 days a year and the staff must be able to cover the leave with their annual leave balance plus a maximum of 14 days of No Pay Leave. In urgent cases staff should consult the Urgent Home Leave slide. If the Head of Department agrees staff should submit a Annual Leave and/or No Pay Leave Application through the HR system at least 6 months prior to the leave start date..

[Audio] At Lentor Health the safety and well-being of our Work Pass Holders is our main priority. We are responsible for providing a secure living environment while they are in Singapore. However when travelling to a third country they are no longer covered by our existing insurance and legal framework and must purchase a travel insurance with repatriation coverage. All related information such as tickets travel dates emergency contact information and the insurance policy need to be submitted to our HR department at least one week before leaving. Additionally overseas trips must be discussed and approved with the Head of Department and Annual Leave must be applied through our HR system at least two months in advance..

[Audio] At Lentor Health it is important for staff to be able to attend funerals or take leave to care for family members during challenging times. We offer case-by-case approval from the Head of Department with priority given to immediate family members such as parents spouse and children. Grandparents parents-in-law and siblings can be granted leave on a secondary basis. We recommend a 7-10 day duration for the leave. Prior to their flight date staff must apply for the leave via the HR system and pay for their return air ticket. On returning from their home leave the staff must submit the death certificate of the next-of-kin to HR who will then provide off-in-lieu for up to 12 months from the event date..

[Audio] Approval from your reporting officer is necessary if you work more than 44 hours per week or 88 hours over two consecutive weeks. Your overtime payments are calculated at 1.5 times your regular salary with a cutoff date for payment of the 15th of every month. For example hours worked from the 1st to the 15th of any given month will be paid that month and hours worked from the 16th to the 31st will be paid in the following month..

[Audio] At Lentor Health we are committed to giving our employees the best healthcare benefits possible. After 3 months of continuous service employees will be eligible for both medical and dental claims. For medical claims Singapore registered medical institutes can be visited up to 10 times in one calendar year with each visit costing up to S$40. This includes the cost of doctor’s consultation fees prescriptions specialist treatments or investigations and A&E charges. Traditional Chinese Medical Practitioners are not eligible for claims. For dental claims employees can receive reimbursement for fees incurred at any Singapore registered dental clinic up to a maximum of S$100 in one calendar year..

[Audio] At Lentor Health we are committed to supporting our employees. After you complete three months of service you can take advantage of our uniform and shoes reimbursement plan. You can receive up to $40 for the first year of employment and up to $20 in subsequent years for black or dark blue pants. Shoes are eligible for reimbursement of up to $45 per year. All claims must be made prior to the 15th of each month for approval. Join us and get the most out of this amazing benefit..

[Audio] Having your Lentor Health profile at your fingertips is now made easier with the Infotech Mobile App. It allows you to access and manage various aspects such as attendance clock in leave application claim submission and payslip. The app also gives you access to our company policies and HR memos. Upon setting up your account our HR team will send you a password set-up email. Lastly once you have received your bank letter please send a screenshot of it to HR's Whatsapp at 90914404 and get onboard with us now!.

[Audio] Once you have downloaded the Lentor Health app you can log in using your credentials from the Infotech Welcome Email. On successful login you will be taken to this page so let's begin!.

[Audio] We ensure that our employees at Lentor Health are well taken care of. For this reason we have established a comprehensive system designed to make it easy for our staff to submit leave applications and claims. The system is straightforward and efficient enabling you to take necessary time off and be reimbursed for approved claims..

[Audio] Thank you for your attention and your time. We hope you are well informed about Lentor Health's policies and ready to start your journey with us. We eagerly anticipate your addition to our team..