The NIHITO Principles in Action

[Audio] Good morning everyone, and welcome to our presentation on the NIHITO Principles in Action. Today, we will discuss how customer training and onboarding can be used to incorporate the NIHITO customer engagement approach. We'll explore the keys of understanding and responding to customer needs, the process of human-centered design, and the fundamentals of continuous improvement, active listening and empathy. Let's get started..

[Audio] We believe in putting our customer's needs first at NIHITO, employing human-centered design to understand their needs and form meaningful solutions. Our NIHITO Principles offer ways to create customer relationships that are beneficial for all parties. We strive to supply impeccable customer service and foster long-lasting relationships..

[Audio] Observing customers in their own environments provides us with the opportunity to deliver solutions that will effectively improve their lives. The next slide contains three scenarios of customers interacting with various interfaces; this will give us insight into their needs, obstacles, and priorities. Let's check it out..

[Audio] Observing is one of the core values of our organization and part of the NIHITO Principles. This involves taking the time to monitor and comprehend our customers' needs, struggles, and ambitions. We must also take a proactive stance in collecting feedback, keeping an eye on our rivals, and profiting from our experiences. Comprehending our customers and the atmosphere allows us to properly adjust our solutions and processes to be victorious..

[Audio] Open-ended questions are essential to gain a better understanding of our customers. To get a better sense of their experiences, it's important to listen to them with compassion. When doing so, remember to stay patient, not be critical, look them in the eye, and actively listen. Reflect on what they said and ask questions that will help you comprehend their perspective..

[Audio] When collaborating with others, it is essential to be an active listener. Pay attention to what the speaker is saying and try not to immediately form judgements. Show patience when understanding their perspective, and use open-ended questions to gain clarity and a deeper understanding. Active listening can be a powerful asset in achieving success..

[Audio] In order to gain an understanding of our customers, we must be able to put ourselves in their shoes and recognize their worries and emotions. In order to make this possible, it is essential to have conversations with them and to really listen to their needs. Additionally, we should aim to map out our customers' journey to determine troublesome areas and then survey them to find out what we can do better. Lastly, engaging in role playing using customer's different use cases is a great way to get an understanding of the customer's experience. Following these methods should allow us to provide customers with the highest quality of service..

[Audio] Our organization follows the NIHITO Principles which emphasize the importance of customer engagement. We reach out to customers and receive their feedback, which we use to make certain changes to our product, services, marketing and more. This ongoing cycle of engagement, review and adjustment allows us to create an increasingly positive experience for our customers..

[Audio] At NIHITO, we strive to take action on the insights gained from research. Over the past year, our organization has seen an impressive % of insights implemented in new products, % of marketing campaigns influenced by insights, and % of executive strategies incorporating insights. Staying informed and acting on the data available to us has enabled us to keep growing our organization..

[Audio] At NIHITO, we recognize the importance of interpersonal relationships. Our success relies upon the collaboration between our teams and our customers. That's why we strive to build meaningful relationships. John Doe, our Sales Manager, is devoted to building strong, trusting relationships with customers. His passionate customer focus has been instrumental in fostering success. Our Customer Service Agent, Jane Smith, is also devoted to deepening customer engagement and has forged powerful customer connections that are essential for our success..

[Audio] We believe that at NIHITO, it is essential to test and validate all features before releasing them. To guarantee that our sorting algorithm is of the highest quality, we use a unit test approach. For filtering products, we utilize manual testing with actual customer data. This assists in ensuring that our features not only work reliably, but also adhere to the highest levels of customer satisfaction..

[Audio] Thank you for joining me today and learning about the NIHITO Principles in Action. As we saw, these principles serve as the foundation of our organization and help guide our decisions each day. First, Stay Curious. Approach each day with a curiosity to learn something new. Keep your routines and habits from stifling your growth and your ability to gain new knowledge. Second, Ask questions. Don’t be afraid to ask questions to deepen your understanding. The only way you can truly understand something is by asking questions. Third, Explore broadly. Seek knowledge from a wide variety of sources – books, podcasts, courses, mentors, etc. Exposing yourself to different viewpoints can help you gain a better understanding of any given subject. Finally, Suspend judgement. Resist forming strong conclusions before thoroughly investigating a subject. Remain open-minded and consider different perspectives. I hope you’ve enjoyed this exploration of the NIHITO Principles and how they keep us focused on continuous learning and growth. Thank you..