Service Delivery Improvement How?

Service Delivery Improvement How?. Problem Statements Low Delivery Completion Rate of already due shipment (How to Improve) Effective delivery handling of upcoming shipments (How to ensure).

Reasons. Shipment Actually not delivered Shipment delivered, but not reflected in system.

Pain points/Challenges. All shipments are not allocated to expeditors for end to end follow up Upcoming shipments are not being tracked well in time to cop with expected issues Efficiency/workload of expeditors is not visible to take right decisions for team management Issues related to pending shipments are not being tracked through SLA along with responsible department.

Problem Solutions. Shipments Allocation Equalizer System will assign approximately equal shipments to each expeditor considering same category with minimum distribution of suppliers Critical SKUS to be identified & Followed up on separate track for high priority resolution Expeditors Management System Efficiency of each expeditor will be measured using expression: Resolved Shipments/Allocated Shipments Workload & Efficiency of each expeditor will be more visible to management.

Problem Solutions. Ticketing System Separate SLA definition of each problem category Tickets will help in end to end follow up of pending shipments will they are delivered in system Different phases of tickets will allow to have more insights about: Issue handling time of each department Current responsible department Prioritized follow up with respect to severity of ticket.

[Audio] Service delivery improvement plan is presented to you by Ascend Healthcare..