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SUPERVISORY DEVELOPMENT & MANAGEMENT SKILLS

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EMBRACING YOUR ROLE AS ACTION DRIVEN SUPERVISOR

Action Leadership explained. Organic Management. Decision-making . Outcome and Action. Simplification. Q ualities that make a good leader.

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Identify the main objective Use a space that fits the planning’s goals Choose the right attendees Select a reasonable start and end time Share the staff team planning agenda Clarify administrative roles

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FILLING YOUR COMMUNICATION SKILLS TOOLBOX

‘Soft Skills’ with Lasting Effects Filling the Toolbox Using the Tools in the Toolbox Open Lines of Communication Day-to-Day & Beyond Learning From Every Experience

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Motivation comes from caring, not scaring. Fear should never be used as a motivation strategy Employee motivation grows and blossoms in the right environment Walk your talk Make work fun Use the law of attraction Foster an ongoing commitment

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Set goals correctly. Set goals that are achievable and measurable Prioritize wisely Set a time limit to complete a task Take a break between tasks Organize yourself Remove non-essential tasks/activities Plan ahead

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DEVELOPING TEAM COMMITMENT AND CO-OPERATION

Regular meetings Social get-togethers Team goal-setting Encouraging a culture of ideas sharing Professional networking opportunities Build a culture of ownership to agency goals and objectives

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Watch employees work. One of the most effective ways to monitor an employee's performance is with your own eyes Ask for an account Help employees use self-monitoring tools Review work in progress on a regular basis Ask around a little

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PARTICIPATING IN AND FACILITATING WORK TEAMS

Define the roles of each member Set both individual and shared goals Continue to manage individuals within a team Reward team performance Set Appropriate Ground Rules Observe and Intervene

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Avoid giving unsolicited advice Be specific Come with a deep level of empathy Don’t wait for a quarterly review  Keep it private Don’t take the “sandwich approach” Keep the conversation going by following up

SUPERVISORY DEVELOPMENT & MANAGEMENT SKILLS

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