Embracing a Quality Culture

[Audio] Embracing a Quality Culture. STA056 Embracing a Quality Culture Presentation located at \\drs-fs-02\admin\Office Templates\Controlled Documents. Once printed, this document is not controlled.

What’s our core business?. STA056 Embracing a Quality Culture Presentation located at \\drs-fs-02\admin\Office Templates\Controlled Documents. Once printed, this document is not controlled.

To put it simply, we are a service provider.. We provide a service to our customers carrying out tasks on their assets based upon their specific instructions.

How do we safeguard our job as service providers to customers?.

We put the necessary infrastructure in place to ensure that we are carrying out the customer requirements whilst meeting contractual obligations and industry guidelines.

In other words, we provide a quality service to our customers by trying to mitigating any risk.

We call this a quality culture – nurturing an environment where people genuinely care about their work, their workplace and the team that they are working with and for.

How do we promote a quality culture?. STA056 Embracing a Quality Culture Presentation located at \\drs-fs-02\admin\Office Templates\Controlled Documents. Once printed, this document is not controlled.

We protect the service to our customers in five simple quality steps.

Quality Culture. Compliance. Leadership. Accountability.

Quality Culture. Compliance. Leadership. Accountability.

Quality Culture. Compliance. Leadership. Accountability.

Quality Culture. Compliance. Leadership. Accountability.

Quality Culture. Compliance. Leadership. Accountability.

Quality Culture. Compliance. Leadership. Accountability.

So, who’s responsible for quality control?. STA056 Embracing a Quality Culture Presentation located at \\drs-fs-02\admin\Office Templates\Controlled Documents. Once printed, this document is not controlled.

The answer is YOU! It’s everyone’s responsibility to promote and maintain best practices on site – quality, health and safety.

This is why we invest so much time in training!. STA056 Embracing a Quality Culture Presentation located at \\drs-fs-02\admin\Office Templates\Controlled Documents. Once printed, this document is not controlled.

…Well, that’s fine… but…. STA056 Embracing a Quality Culture Presentation located at \\drs-fs-02\admin\Office Templates\Controlled Documents. Once printed, this document is not controlled.

How do we deal with potential issues?. STA056 Embracing a Quality Culture Presentation located at \\drs-fs-02\admin\Office Templates\Controlled Documents. Once printed, this document is not controlled.

Let’s try a few scenarios…. STA056 Embracing a Quality Culture Presentation located at \\drs-fs-02\admin\Office Templates\Controlled Documents. Once printed, this document is not controlled.

You are working with your colleague in check-in. Our colleague is digging through the pallet to find like-for-like assets for processing but is throwing assets to the side to get to them. What do I do?.

Stop! What are you doing? You’ll damage the assets! This is not in-line with our training and procedures!.

Yes, it’s an awkward situation but these assets do not belong to us. Unless you are working in destruction handling assets authorised for disposal by the customer, we must treat the asset as something of value. Any damages are a claim against us for mishandling the customer’s stock. Think, would you be willing to pay for any breakages…? Would you be happy is Amazon treated your goods that way?.

There’s a new person in the warehouse. He looks important. He has a Hi-Vis, a clipboard and he’s wearing a suit but my line manager has not made me aware of any visitors due and the new person is not being escorted. My line manager is not here to ask. What do I do?.

Hello. My name is Alun and I work in this section. You don’t look familiar to me. Can you confirm your name and who you are here to see, please?.

Introduce yourself. Ask them politely to confirm who they are and the name of their site escort. If the escort is not present, take them back to Reception through the main entrance and ask an Administrator to call the escort to collect the visitor from the reception area. Think, visitor or intruder…?.

An office worker is nipping across the yard from the admin office to get to the welfare building for a chocolate bar. They’re not wearing a Hi-Vis jacket. What do I do?.

Stop! Are you being safe! Where’s your Hi-Vis?. I’m just nipping, I’ll only be a sec! It’s been a long day and I need some sugar!.

Remind them that they must wear a Hi-Vis whist on site and in the yard. This is to keep them safe and that everyone is responsible for safety on site. Then, escort them to safety. Think, what if they got knocked over and you could have prevented it…!.

I’m crossing the warehouse to entering a controlled section. A manager is following me. She usually has her fob on her but says she’s left it on her desk. She’s demanded that I let her in to the section. What do I do?.

Buzz me in. I’ve left my fob at home.. I’m sorry but you know I can’t do that. It’s against company policy and I could get in to trouble.

Contracts with our customer and the Accreditations we hold dictate that security measures are in place and are always enforced without exception. Breach of any such security measures could mean the loss of these licences, the loss of business and ultimately jobs. Just because a member of staff had access yesterday, it does not mean they should still have access today. Think, is it worth losing your job…?.

OK, yes, Alun might come across as a bit of a pain in these scenarios but….

Alun is putting his training into practice. STA056 Embracing a Quality Culture Presentation located at \\drs-fs-02\admin\Office Templates\Controlled Documents. Once printed, this document is not controlled.

Alun is taking responsibility. STA056 Embracing a Quality Culture Presentation located at \\drs-fs-02\admin\Office Templates\Controlled Documents. Once printed, this document is not controlled.

He is protecting service. STA056 Embracing a Quality Culture Presentation located at \\drs-fs-02\admin\Office Templates\Controlled Documents. Once printed, this document is not controlled.

He’s helping to maintain security on site. STA056 Embracing a Quality Culture Presentation located at \\drs-fs-02\admin\Office Templates\Controlled Documents. Once printed, this document is not controlled.

And in doing so, he’s protecting the customer’s assets.

And he’s protecting our customer contracts. STA056 Embracing a Quality Culture Presentation located at \\drs-fs-02\admin\Office Templates\Controlled Documents. Once printed, this document is not controlled.

Alun is putting health & safety first. STA056 Embracing a Quality Culture Presentation located at \\drs-fs-02\admin\Office Templates\Controlled Documents. Once printed, this document is not controlled.

By doing that he is protecting his co-workers. STA056 Embracing a Quality Culture Presentation located at \\drs-fs-02\admin\Office Templates\Controlled Documents. Once printed, this document is not controlled.

And he is protecting visitors on site. STA056 Embracing a Quality Culture Presentation located at \\drs-fs-02\admin\Office Templates\Controlled Documents. Once printed, this document is not controlled.

Alun is protecting our jobs. STA056 Embracing a Quality Culture Presentation located at \\drs-fs-02\admin\Office Templates\Controlled Documents. Once printed, this document is not controlled.

Alun is protecting the licences, permits and certificates we have worked so hard to get.

Alun is enforcing quality. STA056 Embracing a Quality Culture Presentation located at \\drs-fs-02\admin\Office Templates\Controlled Documents. Once printed, this document is not controlled.

Alun is practicing the quality culture. STA056 Embracing a Quality Culture Presentation located at \\drs-fs-02\admin\Office Templates\Controlled Documents. Once printed, this document is not controlled.

Any questions or concerns?. STA056 Embracing a Quality Culture Presentation located at \\drs-fs-02\admin\Office Templates\Controlled Documents. Once printed, this document is not controlled.