PowerPoint Presentation

[Audio] Good morning everyone. It's a pleasure to be here to discuss the important topic of Station Management Services. As we all know, these services are essential for meeting contractual requirements, including Mechanized Housekeeping, Ticket Vending, Customer Care, Platform and Crowd Control & Parking Management Services. Let us now take a deeper look into this and explore the various components of Station Management Services..

[Audio] We at KCIC Pvt Ltd offer a range of services including Mechanized Housekeeping, Ticket Vending, Customer Care, Platform and Crowd Control, and Parking Management Services. We are committed to upholding the highest standards and regularly pursuing ISO 9001, ISO 14001, ISO 27001 and ISO 45001:2018 certifications for our clients' benefit, while embracing best-practices to reduce operating costs and improve service standards. We strive to bring great value to our clients' businesses. If you have any questions, I am more than happy to answer them..

[Audio] We are a Station Management Services provider having the expertise and understanding to provide the services you demand. Our proficiency is based on our extensive exposure in providing Mechanized Housekeeping, Ticket Vending, Customer Care, Platform and Crowd Control, and Parking Management Services. We guarantee to offer top-notch services that are designed to fulfill your special requirements..

W h y U s ?. 70+ 6. 20+. 95 LAKH+. 30 Cr+.

[Audio] Station Management Services provide a comprehensive suite of services to ensure our clients' contractual obligations are fulfilled. Our services include mechanized housekeeping, ticket vending, customer care, platform and crowd control, and parking management services. By leveraging the latest technology, these services deliver cost-effective, efficient solutions to meet our clients' needs. We provide an end-to-end service experience that will help our clients reach their objectives..

O u r S e rv i c e s.

O u r S e rv i c e s.

Some of our clients. namma metro, •. Chennai Metro Rail Limited.

[Audio] For the past six years, starting in April 2017 until August 2021, we have been providing CMRL (Chennai Metro Rail Limited) with diverse services, including Station Management Services, Manpower Outsourcing Services, Admin Housekeeping, Horticulture and Depot Housekeeping, Lawn & Train Cleaning, Station In-Charge Services, and Staff Quarters Housekeeping Services. Our services are tailored to meet their specific needs and wants. We continually strive to deliver top-notch services and uphold top-quality standards to guarantee customer satisfaction..

[Audio] CMRL-OPN 04-SMS 05-2023 tender was awarded on 25th April 2023 and acceptance was done two days later on 27th April 2023. The contract value amounts to over 1.15 billion INR with a Performance Bank Guarantee Value of 3.45 million INR, valid until 30th June 2027. The commencement of services for 3 stations is scheduled for the same day as the guarantee and for 18 other stations services will be available from 1st October 2023. The services offered by the tender include Mechanized Housekeeping, Ticket Vending, Customer Care, Platform and Crowd Control, and Parking Management Services..

[Audio] Station Management Services provided to Chennai Metro Rail Limited are far-reaching and include Mechanized Housekeeping, Ticket Vending, Customer Care, Platform and Crowd Control, and Parking Management Services. This slide illustrates different types of stations from Guindy to Wimco Nagar Depot. The first table provides details of the underground stations from Guindy to Nandanam. The second table lists the underground stations from LIC to Tondiarpet. The last table outlines the elevated stations between New Washermenpet and Wimco Nagar Depot. Station Management Services are managed with utmost care to guarantee a pleasant and secure travel for all commuters..

[Audio] Station Management Services offer a variety of services such as Mechanized Housekeeping, Ticket Vending, Customer Care, Platform and Crowd Control, and Parking Management Services. To fulfill these services, there is a hiearchy of Operations Management that begins with the Vice President and ends with the Executive level in Human Resources and a Training Manager. This team works cooperatively to make sure that our services are delivered at the highest standard..

[Audio] Station Management Services offer a range of services to ensure travelers and visitors have a positive experience. These services include Mechanized Housekeeping, Ticket Vending, Customer Care, Platform and Crowd Control, and Parking Management Services. A staff hierarchy is put in place to ensure satisfactory service delivery. This hierarchy begins with the Station Service Manager (SSM) TOM/EFO, PARKING, CROWD/PLATFORM at the top, followed by House Keeping Staff and Special Task Force (STF), and then the Facade Glass Cleaning Team (FCT). This system provides for efficient operation of each department and high-quality service..

[Audio] Our range of Station Management Services enable efficient and safe running of all operations at stations. These services include Mechanized Housekeeping, Ticket Vending, Customer Care, Platform and Crowd Control, and Parking Management Services. To guarantee top quality service, we commit to deploying a team of experienced and qualified personnel, including a Station Service Manager and teams for Ticketing, Parking, Platform & Crowd Control, and Housekeeping Staffs, with one Façade Cleaning team and Special Task Force. To make sure that local staffs have the chance to apply for roles, recruitment will be restricted to people living within 5 kilometers of the station. All recruits must be educated and experienced, with police verification conducted for all staff members. Moreover, all those employed must be aged 18 or above. With this workforce, we can guarantee all services are operated efficiently and safely..

[Audio] Station Management Services offer a variety of offerings to meet the requirements of commuters. These offerings include Mechanized Housekeeping, Ticket Vending, Customer Care, Platform and Crowd Control, and Parking Management Services. In order to guarantee that personnel performing this contract receive proper attention, we have established a work plan strategy that incorporates a worker retention and bonus system. This system includes a variety of welfare plans like Employees Provident Fund, Employees State Insurance, medical insurance, transportation facilities, and honours for top performers. These steps help to ensure our staffs are provided with the best possible working environment..

[Audio] We are here to discuss Station Management Services ranging from Mechanized Housekeeping to Parking Management Services. For the first phase of extension stations - Sir Thiagaraya College, Tondiarpet, and New Washermenpet, we plan to keep the same staff to manage operations and upkeeping. For the 18 new stations coming on board, we plan to retain 40% of the existing vendor's manpower, and hire the remaining 60% fresh. Both the groups will undergo CMRL's competency certification and evaluation process. In order to get the best talents, we plan to advertise in multiple platforms, from newspapers to colleges and Institutes..

[Audio] Our Station Management Services offer a comprehensive range of services, including Mechanized Housekeeping, Ticket Vending, Customer Care, Platform and Crowd Control, and Parking Management Services. Candidates will be assessed by an Interview Panel, and successful applicants will have their training supervised by Training Managers and Senior Operations Manager. This training will provide them with the ability to safely operate chemical and equipment, in addition to safety protocol. Additionally, new hires will be given two sets of uniforms, PPEs, an ID card, and Shoes/Safety Boots. Those hired as Station Service Managers will have the opportunity to partake in an extended month-long training course at CMRL's and receive their competency certification. These are only some of the services our Station Management Services provide..

[Audio] Station management services are provided by us, including mechanized housekeeping, ticket vending, customer care, platform and crowd control, and parking management services. To ensure customer satisfaction and efficiency, we provide modern equipment, machinery, and eco-friendly chemicals in the indicated quantities a week before commencement of operations. The itinerary of the machinery and equipment and MSDS sheets of the chemicals are provided to CMRL. Moreover, our machineries are given for annual maintenance contracts and emergency spares are kept in our branch office. Johnson Diversey TASKI and Buzil Rossari chemicals are used by us. To ensure continuity of services, a buffer stock of chemicals required for a month is kept in our office. We are providing high-quality services with eco-friendly solutions and submitting the final list of eco-friendly detergents and chemicals with all the necessary techno-commercial details for approval to CMRL..

[Audio] Our services encompass station management, including Mechanized Housekeeping, Ticket Vending, Customer Care, Platform and Crowd Control, and Parking Management Services. To ensure top-notch housekeeping, we utilize specific machineries designed for efficient and effective cleaning. This includes heavy duty scrubber dryers, walk behind scrubbers, vacuum cleaner wet & dry, high pressure jet cleaners/washers, road sweepers, scrubbing & vacuuming combination, double bucket wringer trolleys, multi-use trolleys, rubber squeezers, ladders, dust control mops, caddy baskets, and escalator cleaning machines..

[Audio] Station Management Services provide essential housekeeping services to ensure cleanliness and maintenance of the station. We use a specific work plan methodology to provide relevant materials and equipment to attain and maintain high cleanliness standards. Additionally, we employ efficient waste disposal management strategies and pest and rodent control services to meet housekeeping objectives. This helps ensure a great customer experience for our patrons..

[Audio] Station Management Services have developed an efficient work plan to provide the best service possible. We have identified a range of machineries and equipment for deep cleaning that are suitable for the job, including Heavy Duty Scrubber Dryers, Walk Behind Scrubbers, Scrubbing & Vacuuming Machines, High Pressure Jet Cleaners, and Washers and Vacuums. Utilizing these specialized cleaning tools, we are able to ensure a smooth and effective housekeeping and maintenance service..

[Audio] Station Management Services offers a variety of services to ensure stations remain efficient and offer customers a pleasant experience. Mechanized housekeeping, ticket vending, customer care, platform and crowd control, and parking management services are available. Our housekeeping services utilize specialized equipment to keep the station sanitary and comfortable. This equipment includes a road sweeper, 24 foot and 12 foot ladders, and a single disk scrubber. This comprehensive approach ensures stations look their best..

[Audio] Station Management Services provide a varied selection of services intended to ensure that station operations run smoothly. These services include Mechanized Housekeeping, Platform and Crowd Control, Customer Care, Parking Management, and the use of specialty chemicals. Taski R1 or equivalent is a cleaning agent employed for bathroom surfaces, sinks, tubs, tiles, floors, and fittings. Taski R2 or equivalent is an all-purpose cleaner, Taski R3 or equivalent is a glass cleaner, Taski R6 or equivalent is for toilet bowl cleaning, and Taski D7 or equivalent is a stainless steel polish. Additionally, Premium Blossom Hand Wash and Sumo Drain are used for hand washing and drain cleaning/maintenance..

[Audio] Station Management Services offer a range of services to ensure clean and efficient stations, such as Mechanized Housekeeping, Ticket Vending, Customer Care, Platform and Crowd Control, and Parking Management Services. Cleaning of the station can be done manually by dusting, sweeping, dry mopping, wet mopping, manual scrubbing, and spot cleaning, or mechanically using vacuum cleaners, single disc cleaning, auto scrubber cleaning, high-pressure washing, and other processes. Through these methods, Station Management Services can guarantee that any station is clean and properly functioning..

[Audio] For station housekeeping, signage and precaution boards should be in place for safety. Personal Protective Equipment should be used, such as gloves, masks and headcabs. Surrounding areas should be dusted with the appropriate materials and then swept with an easy mop or dry mop. The area should then be cleaned with a wet mop and a specific chemical. Gloves should be disposed of and hands washed according to procedure..

[Audio] Station Management Services provides a range of services for station operations, including mechanized housekeeping, ticket vending, customer care, platform and crowd control, and parking management services. For housekeeping, we have implemented a stair case cleaning procedure which requires the use of proper personal protective equipment, such as gloves, masks, and head cabs. We remove cobwebs and clean the hand rails with D7, sweep and wet mop the steps area, and place signage and precaution boards for safety from trips and slips. We also dispose of the gloves and wash hands afterwards..

[Audio] At Station Management Services, we understand the need for clean and tidy lobbies. To meet this need, we offer a range of services, including Mechanized Housekeeping, Ticket Vending, Customer Care, Platform and Crowd Control, and Parking Management Services. Our housekeeping team is dedicated to upholding the highest standards for cleaning. To ensure thorough cleaning, safety protocols are implemented and require the use of proper Personal Protective Equipment such as gloves, masks, and head cabs. Signage and caution boards are also used to remind people of the safety measures in place. Cob webs are removed, sweeping is done, wet mopping is completed, and dust bins are clean. Gloves and hand wash are disposed of as needed, in accordance with procedure. We strive to provide the highest quality standards, ensuring our lobbies are clean and safe for everyone..

[Audio] I'd like to discuss Station Management Services and the range of services that they provide. These services include Mechanized Housekeeping, Ticket Vending, Customer Care, Platform and Crowd Control, and Parking Management Service. I'm going to focus on Rest Room Cleaning. It is essential to wear the correct Personal Protective Equipment such as gloves, masks and head cabs. Then, remove all waste from the rest room and exhaust vents. Chemical R1 should be used to wash the basin and urinal bowl, then Chemical R6 is directly applied to the toilet bowl and left for five to ten minutes. Glass should be cleaned with Chemical R3 and hand scrubbed with a brush. After that, use a single disc machine with appropriate chemical to heavily clean the rest rooms. Lastly, make sure tissue paper/toilet roll is in place and gloves and hand wash are disposed of correctly..

[Audio] Mechanized Housekeeping is one of the services offered by Station Management Services. Cleaning of Doors/Window Frame & Shutters should be done with a damp sponge that is either doused in a chemical or plain water, followed by a dry cloth to polish the mirrors. Taking a step back to check for stains and marks, and leaving them spotlessly clean is the key to a flawless cleaning job. All glass surfaces must be cleaned and returned to their original shine..

[Audio] Station Management Services provide a wide range of services, such as Mechanized Housekeeping, Ticket Vending, Customer Care, Platform and Crowd Control as well as Parking Management Services. We understand the importance of maintaining stations in order to keep them tidy and safe. Our methodology for cleaning suspended and false ceiling includes dusting, spraying and manual cleaning. We use appropriate items for this process, such as cob web sticks, feather dusters and telescopic poles. Furthermore, we also use safety equipment like masks, reflecting coats, helmets, safety shoes, cotton or rubber gloves, goggles and safety belts to ensure protection during cleaning..

[Audio] KCIC Pvt Ltd recognizes the significance of Pest Control activities. We are devoted to fulfilling Pest Control and Rodent Control Activity in accordance with the Tender Conditions. We will furnish the CMRL with details of Disinfectants, Chemicals / pesticides for Pest Control / Rodent Control, alongside all the required Techno-Commercial and safety sheets particulars. Additionally, we guarantee to preserve proper records of all pest control and rodent control operations. Moreover, all Disinfectant & Pesticides utilized for Pest Control are chosen to be eco-friendly..

[Audio] KCIC Pvt Ltd offers Pest Control Services to keep your environment free from rodents. We use a multi-pronged approach to prevent and limit rodent entry, utilizing the highest quality materials to seal entry points. Traps are employed as the primary mode of rodent control, as they provide the advantage of quick capture while avoiding the potential exposure to rodenticides. Our services ensure a safe, healthy environment with maximum protection against rodent invasion..

[Audio] Rodenticides can be a highly effective solution to get rid of rodents in your home or business. With their active ingredients, these products are designed to quickly and effectively rid areas of pests and help prevent the spread of diseases. Care must be taken when using them, as improper use may be hazardous or illegal. For indoor use, it is advised that bait stations are placed in locations which are not accessible to either children or pets, such as behind walls, under appliances, or in enclosed crawlspaces. Fumigation is another option to rid a building of rats. This involves sealing the structure and pumping fumes inside in order to get rid of the rat infestation. Though more costly, this action is faster and more efficient than other methods, and leaves no residues afterwards..

[Audio] KCIC Pvt Ltd offers a wide selection of pest control services to make your location safe and healthy. Our certified pesticide sprayers utilize authorized insecticides to guarantee total elimination of cockroaches, mosquitoes, flies, lizards, termites, rats and other pests. We also deliver chemical control, such as fogging, and source reduction for mosquito control as well as environmental control to make the environment inhospitable for mosquitoes to breed. Our pest control services follow all Government of India and WHO regulations, providing security, hygiene and sustainability..

[Audio] KCIC Pvt Ltd provides a range of Facility Management Services, including Pest Control. Our gels, baits and traps are designed to control cockroaches and can be placed in hard to reach areas such as behind and under appliances, cabinets, sinks and closets. After application, you can expect to see positive results in a few days, resulting in a significant decrease in the roach population..

[Audio] KCIC Pvt Ltd is introducing a web-based mobile application for facility maintenance that will be used by both KCIC personnel and CMRL staff. The app will enable users to review, monitor and evaluate the cleaning and housekeeping services provided. Scheduled plans for housekeeping services of stations will be viewable, as well as the real-time status of machinery and stock of consumables. Images and videos of the work done can be tracked. CMRL's criteria for performance and acceptance have been included in the mobile app in the form of checklists. The application will launch in TABs and phones at the 3 stations- STC, STR and SNW from July 1, 2023, and will roll out across all 21 stations from October 1, 2023..

[Audio] We would like to thank everyone for their participation in this meeting. We hope that you have gained valuable insight into the range of facility management services that M/s. Karnataka Commercial & Industrial Corporation Private Limited (KCIC Pvt Ltd) offer. We express our gratitude for your time and attention. Thank you for joining us..