PowerPoint Presentation

[Virtual Presenter] Good morning everyone. Today, I would like to present to you the Station Management Services we are offering. We will discuss the contractual requirements and the services we can provide to help meet those requirements. We will take a look at the different services we offer, which include Mechanized Housekeeping, Ticket Vending, Customer Care, Platform, Crowd Control, and Parking Management Services. Now let us get started..

[Virtual Presenter] KCIC Pvt. Ltd. is dedicated to offering excellent station management services. We are aware of how important it is to have effective and reliable management services for our clients. Our services cover Mechanized Housekeeping, Ticket Vending, Customer Care, Platforms, Crowd Control and Parking, meeting contractual requirements. We have offices in Chennai, Bangalore, Goa and Delhi and make sure to use the highest standards to reduce running costs and raise service levels. With our expertise, we aim to provide substantial and concrete value to our clients' companies. We take pride in providing quality services with absolute commitment and dependability..

[Audio] We pride ourselves on providing station management services at W H Y U S that meet the highest standards of quality and reliability. Our team of professionals ensures all areas of station management are tightly managed and kept in compliance with contractual requirements. Specializing in Mechanized Housekeeping, Ticket Vending, Customer Care, Platforms, Crowd Control and Parking services, we use the latest technology and methods for efficient and cost effective services. Our team is available to answer any inquiries you may have. Allow us to demonstrate how W H Y U S can help your station achieve success..

W h y U s ?. 20+. 95 LAKH+. 30 Cr+. 70+.

[Audio] Station Management offers a range of services to meet contractual requirements, such as mechanized housekeeping, ticket vending, customer care, platform management, crowd control and parking. We prioritize quality to ensure our services are up-to-date and effective, to ensure a smooth and efficient operation..

[Audio] Our company offers comprehensive station management services, including mechanized housekeeping, ticket vending, customer care, platforms, crowd control and parking. Our team of experienced staff is committed to providing excellent service and customer satisfaction. We customize our station management services to meet individual needs, aiming to ensure smooth and efficient operation of the station. We strive to make sure all customers get the best possible experience when using our services. We have staff on hand to take on both regular maintenance tasks and emergency repairs..

O u r S e rv i c e s.

Some of our clients. Chennai Metro Rail Limited. 'ill.

[Audio] Our company understands the significance of furnishing Station Management Services to answer to CMRL's contractual obligations. We have a long-standing relationship with CMRL, having gained nine tenders between 2017 and 2021. Our tenders for Station Management Services, Manpower Outsourcing Services, Admin Housekeeping, Horticulture and Depot Housekeeping, Lawn & Train Cleaning, Station In-Charge Services and Staff Quarters Housekeeping Services have been awarded. We are pleased with our capability to comply with CMRL's contractual requirements and anticipate our continuous relationship with them..

[Audio] The station management services contract was awarded on 25th April 2023 with a contract value of INR 1,15,31,17,048. The services provided include Mechanized Housekeeping, Ticket Vending, customer care, platforms, crowd control, and parking services. Additionally, the performance bank guarantee has a value of INR 3,45,93,511 and is valid until 30 June 2027. The contract covers a total of twenty-one stations with three commencing on 01st July 2023 and eighteen commencing on 1st October 2023..

[Audio] Station Management Services are provided for the Guindy-Wimco Nagar Depot, with 11 underground stations from Saidapet to Tondiarpet and 6 elevated stations from Guindy to Wimco Nagar highlighted in the table. These services are vital to provide passengers with efficient, secure and comfortable journeys..

[Audio] Our Vice President - Operations serves at the top of the operations management hierarchy. This role is supported by a Regional Head and Assistant General Manager - Operations. Furthermore, the Deputy General Manager - HR & Admin is also included in the team. Following them is the Sr. Manager - Operations and Assistant Manager - Operations. All the tasks and responsibilities are assigned to the Field Officers who work alongside the higher-level members of the operations management hierarchy. The other members of the team are the Sr. Manager - Training, Manager - HR, Assistant Manager - HR, Executive - Admin, Sr. Executive - HR, and Application Support Executive who all form an important part of the team..

[Audio] Station Service Manager, TOM/EFO, PARKING, CROWD/PLATFORM, and House Keeping Staff are essential for providing a safe and efficient station. Furthering the station experience and safety, is a Special Task Force (STF) and Facade Glass Cleaning Team (FCT) which ensure the station looks and functions at its best, making sure customers have the best experience when they travel at the station and that the station conforms to the highest safety standards..

[Audio] CMRL stations employ a rigorous methodology to meet contractual requirements through various personnel including station service managers, TOM & EVM staff, parking staff, platform & crowd control staff, housekeeping staff, and façade cleaning and special task force teams. We prioritize recruiting local staff members residing in a 5 kilometer radius, and use strict criteria for selecting the most educated and experienced staff members who have passed police verification and are aged 18 or older..

[Audio] We understand the importance of worker retention and incentives at Station Management Services. To ensure our staff is taken care of, we provide our employees with state insurance through the ESIC Employees 39 State Insurance Corporation, and employees are also covered under EPF. Moreover, we offer medical insurance for those who are not covered by ESI as well as transportation facilities when required. Moreover, our staff can benefit from rewards and awards for top performers to acknowledge their hard work..

[Audio] Our station management services are designed to meet the contractual requirements covering mechanized housekeeping, ticket vending, customer care, platforms, crowd control and parking. For phase-1 extension stations that remain in our possession after 1st July 2023, we intend to keep the same staff for operations and upkeep. For the 18 new stations that will be handed over to us on 1st October 2023, we intend to retain 40% of the existing vendor's manpower such as Tom/Parking/Crowd/Platform, while the remaining 60% will be newly hired and trained at CMRL. All staff retained from the existing vendor will undergo evaluation and verification of competency certification. Furthermore, we will be advertising for fresh talent via daily newspapers, handouts at various colleges and institutes, HRM databases, and employee referrals..

[Audio] To ensure that our station services meet operational requirements, we thoroughly interview and verify all prospective personnel. Once hired, housekeeping staff attend a one-week training program managed by our training and operations managers. Furthermore, selected manpower receive brief briefings on all aspects of operations to ensure understanding of expectations. Additionally, we provide comfortable uniforms, safety equipment, identification cards, and shoes or safety boots as needed. Lastly, station service managers are chosen by our HR team and instructed in CMRL's training program for one month before they are certified and deployed. This strict selection and training process is essential for success in station services operations..

[Audio] We provide modern machinery, equipment, and specialized chemicals as part of our Station Management Services to meet contract requirements. Our detailed itinerary of machinery and equipment, as well as Material Safety Data Sheets of chemicals are all submitted to CMRL for approval. An annual maintenance contract for the machinery and emergency spares stored in our branch office is also provided to minimize downtime. Additionally, a list of eco-friendly detergents and chemicals with necessary technical and commercial details are supplied to CMRL for approval. These services guarantee safe and reliable performance at all times..

[Audio] Our station management services are responsible for a range of duties to ensure an efficient service. These include mechanised housekeeping, ticket vending, customer service platforms, crowd control and parking. To guarantee high quality standards are upheld, a workplan is implemented for housekeeping tasks. This involves utilising heavy-duty scrubber dryers, walk-behind scrubbers, vacuum cleaners, jet cleaners/washers, road sweeper, combined scrubbing and vacuuming units, double bucket wringer trolleys, rubber squeezers, ladders of 12ft and 24ft, a dust control mop, caddy baskets, and an escalator cleaning machine..

[Audio] Our station management services are designed to fulfill contractual obligations for managing mechanized housekeeping, ticket vending, customer care, platforms, crowd control and parking. Our work plan methodology for housekeeping services is centered on attaining and maintaining high standards of cleanliness and general upkeep. We control and allot cleaning materials and equipment, keep records of staffing, cleaning materials and equipment, and provide cleaning services conforming to norms with necessary equipment and machineries. Moreover, we offer waste disposal management and pest and rodent control services. All of this is to ensure we reach our ultimate objectives of providing excellence in housekeeping..

[Audio] We use a workplan methodology that involves supplying a selection of machines and equipment for deep cleaning tasks such as heavy duty scrubber dryers, walk behind scrubbers, high pressure jet cleaners, and wet & dry vacuum cleaners. This allows us to meet our contractual obligations in managing mechanized housekeeping, ticket vending, customer care, platforms, crowd control, and parking..

[Audio] We recognize the significance of dealing with mechanized housekeeping, ticket vending, customer care, platforms, crowd control and parking, thus why we use a comprehensive workplan methodology to guarantee that our services comply with the contractual obligations. To be more precise, this workplan methodology involves the use of a twin-bucket trolley, an escalator cleaning machine, a single disk scrubber, a ladder stretching from 6 feet to 12 feet, and a ride-on scrubber cum drier machine..

[Audio] Our Housekeeping team has a comprehensive work plan and methodology to ensure all areas are managed properly. We always use the highest quality chemicals and hand washes, such as Taski R1 or equivalent for bathroom surfaces, sinks, tubs, tiles, floors and fittings, Taski R2 or equivalent as an all-purpose cleaning agent, Taski R3 or equivalent for glass cleaning, Taski R6 or equivalent for toilet bowl cleaning, Taski D7 or equivalent for stainless steel polishing, and a premium blossom hand wash. Additionally, we use Sumo Drain as a drain cleaner and maintainer..

[Audio] Station Management Services provide services to manage Mechanized Housekeeping, Ticket Vending, Customer Care, Platforms, Crowd Control and Parking to meet contractual requirements. For Housekeeping, there are two main methods - manual and mechanical cleaning. Manual cleaning involves tasks like Dusting, Sweeping, Dry mopping, Wet mopping, Manual Scrubbing, Spot Cleaning, etc. allowing us to provide cleaning services to the highest possible standards..

[Audio] We are committed to fulfilling our contractual requirements and providing a top-notch service for mechanized housekeeping, ticket vending, customer care, platforms, crowd control and parking. Our procedure for floor cleaning involves setting up signage and safety boards, using the required protective gear like gloves, mask and head cap. We then dust the nearby areas with the appropriate materials and sweep the dust away with a lightweight mop or dry mop. We employ Chemical R2 for wet mopping the area, afterwards dispose the gloves and wash our hands in line with the protocol. We guarantee this methodology will guarantee the best possible standard of service..

[Audio] Station Management Services are provided to ensure all contractual requirements are met. This includes the Mechanized Housekeeping, Ticket Vending, Customer Care, Platforms, Crowd Control and Parking components. Within the housekeeping component, we make sure the staircase cleaning is done correctly and safely with the right Personal Protective Equipment such as gloves, masks and headcabs. Additionally, we ensure cobweb removal, hand rail cleaning with D7, sweeping and wet mopping of the step area every day, and the placement of proper signage and precaution boards, to guarantee the working environment is free of tripping and slipping hazards. Lastly, we make sure the gloves used during the process are disposed of correctly..

[Audio] Station Management Services are designed to ensure contractual obligations are met when managing Mechanized Housekeeping, Ticket Vending, Customer Care, Platforms, Crowd Control and Parking. Our work plan requires the use of appropriate protective equipment for housekeeping staff. Signage should be displayed to inform people of ongoing activities. Cobwebs must be removed, floors swept using either an easy mop or dry mop, and then the wiped area cleaned using a wet mop and chemical R2. Dustbins must also be emptied and gloves disposed of according to procedure. All of these tasks are necessary to maintain a clean and safe environment for customers in our stations. That is why Station Management Services are dedicated to providing high quality service..

[Audio] We are going to look at the methodology of station management services regarding housekeeping today. All necessary personal protective equipment must be worn and any garbage removed from the area first. Exhaust cleaning should take place, then washbasins should be cleaned utilizing chemical R1 and the urinal bowls with chemical R1. Apply chemical R6 and let sit for five to ten minutes before cleaning. Glass surfaces need to be cleaned with chemical R3. The rest room should be manually scrubbed with a brush followed by using a single disc machine and the appropriate chemical. Tissue paper and toilet roll need to be replaced and any gloves and hand wash disposed of per procedure..

[Audio] Station Management Services provide a wide range of services to meet contractual requirements, ensuring a clean and attractive station environment. Mechanized Housekeeping, Ticket Vending, Customer Care, Platforms, Crowd Control and Parking are all part of this service. The Housekeeping team adheres to a strict work plan for cleaning doors, window frames and shutters. This includes using a damp cloth or sponge with a chemical or water cleaner to wipe the mirrors, then dry and polish the surface with a dry cloth. After wiping the glass surface thoroughly, any stains or marks should be checked and re-wiped before leaving it spotless. All glass surfaces should be clean and shining..

[Audio] When undertaking housekeeping to ensure suspended and false ceilings are clean, the right methodology must be employed, combining dusting and spraying with manual cleaning. This may involve using cob web sticks, feather dusters and telescopic poles. Safety precautions must be kept in mind at all times..

[Audio] Pest control is essential to safeguarding our stations and their surroundings. To fulfill contractual obligations, we provide station management services which involve pest control operations. Our pest control activities comprise submitting comprehensive information about the chemicals and disinfectants employed for pest control and rodent control, and maintaining proper documentation of applications. Additionally, we strive to utilize only environmentally friendly products as much as practicable..

[Audio] Pest control services are essential to the success of station management services. Proactively preventing rodents from entering the buildings is the most efficient and effective long-term approach. Traps can provide reassurance that any rodents that do gain access to the buildings can be disposed of quickly, without using hazardous rodenticides. These steps help to avoid a large-scale infestation while simultaneously guaranteeing the safety of everyone in the station..

[Audio] Rodent and pest control are vital for station management services to prevent possible damage and health risks to your building. Rodenticide bait stations can be used indoors to concentrate on a particular area, though fumigation is an expedient approach to eliminating a large rat population in a building; however, it is expensive and should be used as a last resort. We can assist you in managing your station and keeping your building secure..

[Audio] KCIC is committed to ensuring public health and safety through its pest control services. Various methods are employed to ensure the environment stays free of pests, such as chemical insecticides, source reduction, and environmental control. Chemical insecticides are used to kill adult mosquitoes, and insecticides are applied directly to breeding and resting sites, whilst the environment is altered to make it inaccessible to mosquitoes and other pests. Sub-soil drainage is also used to eliminate breeding. To meet all contract requirements, KCIC works to provide reliable and efficient services..

[Audio] Pest Control Services are provided by Station Management Services in order to maintain a clean and hygienic space. Our knowledgeable staff are experienced in employing the most up-to-date practices to eradicate cockroach infestations. These methods involve applying baits and gels, placed in inaccessible areas, to permanently remove the cockroach population. You can be confident that you will enjoy a cleaner and healthier atmosphere in no time..

[Audio] The Facility Maintenance Mobile App was created to manage and monitor the housekeeping services of the stations. KCIC Personnel and CMRL staff will jointly operate the app to review, monitor, and evaluate the status of services. It will display the daily and monthly maintenance plan along with the working status of the machinery, and stock of consumables. Additionally, it will feature images and videos of before and after housekeeping services, as well as CMRL performance and acceptance parameters. The app will be fully rolled out starting from October 1st of 2023..

Thank-You !.