PowerPoint Presentation

[Audio] Good evening everyone. Today, I'm here to discuss the station management services we provide as per contractual requirements. This presentation will explain the different services we offer, their associated benefits, and the conditions of their completion. I'm confident that you will find this presentation helpful and informative. So let's begin..

We would like to inform that we are one of the leading facility management Company in the name and style of M/s. Karnataka Commercial & Industrial Corporation Private Limited, shortly known as “KCIC Pvt Ltd” having our offices in Chennai, Bangalore, Goa and Delhi. We follow the best of practices which help in the reduction of operating costs and improves service standards. As an organization, we firmly believe in adding significant and tangible value to our clients' businesses at a strategic enterprise level. We are an I S O 9001, I S O 14001, I S O 27001and I S O 45001:2018 certified organization. We provide impeccable, cost-effective, reliable and flexible service for our clients based on their requirement

[Audio] Station Management Services is the ideal match for your needs. We provide tailor-made services that meet contractual requirements with reliability, accuracy, and commitment. Our services encompass Mechanized Housekeeping, Ticket Vending, Customer Care, Platform, Crowd Control, and Parking Management Services. Additionally, we bring the right technology and tools to support our clients' businesses while prioritizing productivity, cost efficiency, and user experience..

W h y U s ?. 20+. 95 LAKH+. 30 Cr+. 70+.

[Audio] Station Management Services offer a variety of essential services for railway stations, such as mechanized housekeeping, ticket vending, customer care, platform services, crowd control and parking management services. We are committed to providing these services according to contractual requirements, ensuring smooth operations for railway stations and giving customers a safe and comfortable environment..

[Audio] Station Management Services specializes in providing a selection of services that guarantee a well-functioning railway station. From mechanized housekeeping, ticket vending, customer care, platform, crowd control to parking management services, we will cater to your individual contractual requirements. Our staff are devoted to delivering a high standard of service, with an emphasis on making sure that our customers are content..

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Some of our clients. Chennai Metro Rail Limited. 'ill.

[Audio] Our association with CMRL has an impressive track record of providing Station Management Services since April 2017, extended up to 2023. Manpower Outsourcing Services have also been established, providing Typist/Clerk, Supervisor/Overseer, Office Assistant/Peon & Drivers since April 2017. Furthermore, Admin Housekeeping, Horticulture and Depot Housekeeping, Lawn & Train Cleaning, Station In-Charge Services, and Staff Quarters Housekeeping Services have been established since July 2018, April 2019, and August 2021 respectively..

[Audio] CMRL-OPN 04-SMS 05-2023 is an official tender for Mechanized Housekeeping, Ticket Vending, Customer Care, Platform, Crowd Control, and Parking Management Services as per contract requirements. The tender submission date is 15th February 2023 at 15:00 hrs with tender cost of INR 40000 and EMD amount of INR 1,29,00,000 which was announced on 14th January 2023. The Letter of Acceptance (LOA) was awarded on 25th April 2023 with acceptance date of 27th April 2023. The contract value stands at INR 1,15,31,17,048 with performance Bank Guarantee Value of INR 3,45,93,511 and bank guarantee validity up to 30th June 2027. The commencement date for 3 stations is 01 July 2023 and for 18 stations is 01 October 2023.

The slide provides an overview of the Station Management Services contract for Guindy to Wimco Nagar Depot, showing 21 stations sorted by type, with 9 Elevated and 12 Underground.

The Station Management Services provides a range of management services which are necessitated for the successful running of a station. The Operations Management Hierarchy is built to ensure efficiency in meeting these demands. This hierarchy comprises of a Vice President - Operations at the Head Office, Regional Head, Key Account Manager, Deputy General Manager - HR & Admin, two Sr Managers – Operations, two Asst. Managers – Operations, five Field Officers, a Sr Manager – Training, Manager – HR, Asst Manager – HR, Executive – Admin, Sr Executive – HR and an Application Support Executive.

Station Management Services boasts a team of highly trained personnel dedicated to providing specialized services which encompass Station Service Manager, Ticket Vending, Customer Care, Platform, Crowd Control and Parking Management Services, House Keeping Staff, Special Task Force and the Façade Glass Cleaning Team are part of the team hierarchy. All services are executed in compliance with contractual requirements.

CMRL Stations are committed to offering the best customer service possible. To achieve this, we have implemented an extensive work plan centered around the deployment of personnel. This plan includes Station Service Managers, Tom/EVM, Parking, Platform/Crowd Control Manpower, Housekeeping Staffs, Façade Cleaning Teams, and Special Task Forces. We prioritize hiring staff from within a 5-km radius, Based on the Job description only educated and experienced staffs in respective fields will be recruited Police verification of all the staffs will be done before deployment Only candidates above the age of 18 years will be recruited

[Audio] We recognize the significance of our personnel at Station Management Services and are dedicated to providing them with the appropriate assistance. Our approach to working comprises maintaining superior employee retention along with rewards exceeding just monetary benefits. Our staff are provided EPF, ESI benefits, medical insurance, and workmen compensation. Transportation amenities as well as rewards/awards for exceptional performers are also offered. Our objective is to guarantee our personnel feel accepted and taken care of, so that they can give their all to our patrons..

[Audio] For Phase-1 Extension Stations namely Sir Thiagaraya College (STC), Tondiarpet (STR) and New Washermenpet (SNW) which continue to be in our possession after 1st July 2023, we plan to keep the same staff live for operations and upkeeping of stations. For 18 New Stations which will be handed over to us on 1st October 2023, we plan to retain 40% of the existing Contractor’s manpower (Tom/Parking/Crowd/Platform) provided there is proper transition and clearance from the existing vendor, 20% of Trained KCIC Staff and remaining 40% manpower will be hired fresh and put in to training at CMRL for competency certification. The 40% staff retained from the existing vendor will also be sent for CMRL’s evaluation and verification of competency certification before they are brought under our roster. We plan to attract fresh talents by advertising in Daily News Papers, Handouts at various at Colleges & Institutes, HRM Database and Employee Referrals.

[Audio] Hiring will be based on outcome of personal interview of prospective candidates by our Interview Panel comprising of HR Team, Operations Team. Police Verification of Conduct is a mandate for all staff. Housekeeping staff will also be trained for at least a week under our Training Managers and Sr. Operations Manager for Know-How & Handling of Chemicals & Consumables, Operation of Machineries & Equipment on basis of 5s principles in our In-House Training Facility and we shall have trained buffer staff for contingencies & Special requirements. Shortlisted Manpower will be briefed on all aspects of operations and a simple and continuous interaction & test will be made available to ensure they are all aware of the operations requirements. They will be provided with 2 sets of uniforms per staff and required PPEs based on their job nature along with ID Card and Shoes/Safety Boots. Etc. Station Service Manager (SSM) will be shortlisted by our HR Team and will be sent to CMRL’s training for one month and competency certified before deployment

[Audio] As per contractual requirements. We ensure that the latest machinery, equipment and eco-friendly chemicals are made available to all stations before one week of operations. An itinerary of the machinery and equipment and MSDS sheets for the chemicals are also provided to CMRL. To ensure the machinery and equipment can run smoothly, an annual maintenance contract is provided. In addition, emergency spares are kept in our branch office to reduce any downtime. Johnson Diversey TASKI, Buzil Rossari and other competent chemicals are used for the stations with buffer stocks kept for contingencies. Finally, a list of eco-friendly detergents and chemicals, with all the necessary details, is submitted for CMRL approval.

[Audio] We offer mechanized housekeeping services that can be customized to meet the needs of each contract. To ensure the job is done properly, we have invested in a range of machinery, including heavy-duty scrubber dryers, walk-behind scrubbers, ride-on scrubbers and dryers, wet and dry vacuum cleaners, high-pressure jet cleaners and washers, road sweepers, double bucket wringer trolleys, rubber squeezers, ladders of varying lengths, dust control mops, and escalator cleaning machines. With our assistance, you can be confident that your station will remain in optimal condition..

[Audio] To ensure our Housekeeping Services deliver high standards of cleanliness and general upkeep, we take control of issuing and managing cleaning materials and equipment to provide the allocated cleaning services as per norms with the right gear and machinery. Additionally, we are responsible for waste disposal, pest and rodent control services, and accomplishing other objectives of Housekeeping.

[Audio] KCIC offer a range of services per contractual obligations. Housekeeping is included in these services, which is accomplished through the use of machinery and equipment for deep cleaning. This includes heavy-duty scrubber dryers, walk-behind scrubbers for scrubbing and vacuuming, high-pressure jet cleaners and washers, wet and dry vacuum cleaners..

[Audio] Station Management Services offer a variety of housekeeping services as per contractual requirements, which involve utilizing Twin-Bucket Trolleys, Escalator Cleaning Machines, Single Disk Scrubbers, Ladders and Ride-On Scrubber cum Drier Machines. These are imperative for a successful housekeeping service at the station, to help guarantee a cleaner and more productive atmosphere..

[Audio] We provide mechanized housekeeping services as per our contractual requirements, including chemical and hand washing, and drain maintenance. For all bathroom surfaces, sinks, tubs, tiles, floors, and fittings, we use Taski R1 or an equivalent; for all purpose cleaning, we use Taski R2 or an equivalent; for glass cleaning, we use Taski R3 or an equivalent; for toilet bowl cleaning, we use Taski R6 or an equivalent; for stainless steel polish, we use Taski D7 or an equivalent; and for hand washing, we use Premium Blossom hand wash. Additionally, we use Sumo Drain for drain cleaning and maintenance..

[Audio] Employing a combination of manual and mechanized cleaning methods, we are able to achieve the best results in our housekeeping services. Manual cleaning methods consist of dusting, sweeping, dry and wet mopping, manual scrubbing, and spot cleaning, while mechanized cleaning requires the use of specialized machines and tools for a deeper level of cleanliness..

[Audio] KCIC provide a wide range of services to ensure efficient operational activities according to contractual requirements. Floor cleaning is an important part of the housekeeping process and we take the necessary steps to make sure it is conducted in a safe and efficient way. Signs and precaution boards are placed and personal protective equipment, such as gloves, masks, and headcabs, are used. All surrounding areas are dusted with appropriate materials, swept with easy mop or dry mop, and cleaned with wet mop with the application of Chemical R2. The gloves used during the process are disposed of..

[Audio] Our station management services provide a range of mechanized services, including housekeeping, ticket vending, customer care, platform management, crowd control and parking management, as required by the contract. Our station housekeeping team adopts a comprehensive and meticulous approach when performing maintenance duties. All personnel are equipped with suitable personal protective equipment, such as gloves, masks and head cabs, while cleaning. To ensure a clean and tidy station, we remove cobwebs; use special cleaning detergents on hand rails; sweep and mop step areas daily; and place the relevant signs and precaution boards. Moreover, we take measure to reduce the risk of slips and trips and dispose of gloves appropriately. We are dedicated to creating an environment that is both hygienic and secure for our customers..

[Audio] Our workplan approach covers all elements of lobby and concourse cleaning. We take safety measures when doing the cleaning process, such as wearing protective gear like gloves, masks, and head cabs. Additionally, caution boards and signs are put up to alert people of the cleaning activity. Cobwebs are eliminated, dust is swept away with either easy mops or dry mops, followed by wet mopping and chemical R2. Lastly, dustbins are removed and the gloves are disposed of in accordance with established protocol. All of these steps are taken to guarantee our customers are provided with top-notch service..

[Audio] KCIC provide mechanized housekeeping and other services as per contractual requirements. Our housekeeping activities are designed to achieve maximum hygiene. Personal Protective Equipment (PPE) is used for all cleaning activities. Garbage is removed, exhausts cleaned, and washbasins and urinal bowls cleaned with chemical R1. Toilet bowls are cleaned with specialized chemical R6, followed by manual hand scrubbing. Heavy cleaning tasks are performed with a single disc machine, and tissues and rolls are provided after cleaning has been completed. Gloves and hand wash used for the cleaning are disposed of in a specific manner..

[Audio] Escalator Cleaning Method to Use appropriate PPE while performing cleaning activity (Gloves, Mask , Head Cab etc.) Place proper signage/ precaution boards while performing cleaning. Oily Dirt & Mud removal. Dry Vacuuming Cleaning the swiped area using wet mop by applying Chemical R2. Use Escalator Cleaning Wizard Machine Dispose the gloves & Hand wash as per procedure.

[Audio] We will be discussing the station management service's work plan methodology, with focus on the housekeeping services. A strict cleaning procedure is implemented to guarantee that all glass surfaces are clean and spotless. This includes using damp sponge with chemical or water only to wipe the mirrors, then drying and polishing it with a dry cloth and wiping the whole area of the glass. Smudges and marks are checked for and re-wiped if necessary. In the end, all glass surfaces must be clean and shiny..

[Audio] As per contractual requirements. Housekeeping includes dusting, spraying and manual cleaning of suspended/false ceilings, for which Cob web sticks, Feather Dusters, and Telescopic poles are used.

[Audio] We also provide Pest Control and Rodent Control services, utilizing only Environmentally friendly Disinfectants and Pesticides, and carefully documenting all activities done.

[Audio] KCIC employ a preventative approach to pest control, aiming to minimize the use of poisons for rodent populations. In addition to poisons, they use rodent traps to capture and accurately measure the effectiveness of treatments. They are aware of the risks associated with rodenticides and prioritize the safety of children, pets, and wildlife by reducing their use. Steps are also taken to keep rodents out of premises and away from areas with potential for damage, by sealing all possible entry points. Ultimately, they provide a safe and effective solution to rodent control..

[Audio] As per Contractual Requirements. Rodenticides should be placed in inaccessible and inaccessible locations to children and pets. Fumigation is an alternative solution which is fast and effective for eliminating rat populations throughout an entire building..

[Audio] All in line with contractual requirements. Additionally, we offer specialist Pest Control Services to give customers added peace of mind while travelling. These services involve Chemical Control, using approved insecticides to eliminate mosquitoes, Source Reduction by removing potential habitats, Environmental Control to make the environment inhospitable for mosquitoes, and General Pest Control to eradicate cockroaches, mosquitoes, flies, lizards and rats with permitted insecticides, which comply with Government of India and World Health Organisation regulations.

[Audio] Bait and gels offer an effective solution for reliable pest control. These can be placed in tight or hidden areas, such as behind and beneath appliances, closets, sinks and cabinets. This method has shown to drastically reduce the number of cockroaches within a few days. Station Management Services offers these services and more according to contractual needs..

[Audio] To ensure effective functioning and monitoring of the housekeeping services, we have developed a Facility Maintenance Mobile Application. This web-based mobile app will be used by KCIC personnel and CMRL staff. It will provide an overview of the daily plans for station housekeeping services, and the working status of the machinery and stock of consumables. The App will also enable us to monitor the results of work executed, along with images and videos. Additionally, there is a checklist included in the mobile app which contains CMRL performance and acceptance parameters for evaluation. From 1 July to 30 September 2023, the existing FM App will be used in three stations, and from 1 October 2023, the new FM App will be deployed across all 21 stations.

[Audio] At the end of this presentation on our KCIC, the services we provide - Mechanized Housekeeping, Ticket Vending, Customer Care, Platform, Crowd Control, and Parking Management Services - as per Contractual Requirements, have been outlined. We hope this presentation has offered a clearer understanding of what we have to offer. Thank you for your time and interest. Have a great day.