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Jesus Hinojosa Systems Technician First line of support Provides: Hardware Support Software Support Printing Support AV Support Cell Phones Support Office 365 Support.
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AJ Rashid Director Information Technology Martin Hernandez Network & Information Systems Supervisor Mounika Dereddy Database Administrator Jesus Hinojosa Systems Technician I Reyes IT Administrator I.
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What is service desk?. ManageEngine ServiceDesk Plus is a comprehensive help desk and asset management software that provides IT staff an integrated console to monitor and maintain the assets and IT requests generated from the users of the EAA..
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When to use service desk?. No task is too small or project too large for a ServiceDesk request. Please submit all request and questions through ServiceDesk plus. ITGroup@edwardsaquifer.org is reserved for emergency request. Security@edwardsaquifer.org is reserved for cyber security incidents. Reporting phishing or malicious emails. Virus popups Cortex Alerts Data loss Cyber security breach In the event you do not have access to email or service desk please call our IT support call Queue at 210-547-2227 - Ext 227..
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Access ServiceDesk from EAA networks https://help.edwardsaquifer.org.
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Login Credentials for ServiceDesk. Username is first initial last name Password is the same as computer login and email Domain must always be edwardsaquifer.org.
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To enter a ticket select Request a Service Create an Issue module currently not is use View All Solutions is a work in progress knowledge base.
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Enhancements & Special Projects. Need a new solution or an enhancement to an existing application?.
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Select a Subcategory. A blue and white rectangles Description automatically generated.
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Fill out the subject, description, attach supporting documentation and select Add request. Providing a detailed description can help IT resolve your request fast!.
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Select Request to see a list view of all your open request..
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[image] esa YTD Closed/R"Olved Tickets J. 1.2023 'ZOO To 20 Edwards Aquifer Authority Count 220 24 • Accounting CJ Threatened Endangered Species 'l Human Resource Services • Communications Regula'öryAhaitS • Data Management Sciente • Benefits • Cream Markebng Services • Edema' Regulatory Anairs •Aqud•r Prot•cuon • Compensation Senices • Meters .AdminiFin SenitéS ¯.
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Future Features. Change management module Project management module Knowledge base Self Service Software Portal Kiosk.
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ManageEngine ServiceDesk Plus Cloud. A blue square with white logo Description automatically generated.
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ManageEngine ServiceDesk Plus Cloud. A blue square with white logo Description automatically generated.
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Questions?. A blue and white rectangles Description automatically generated.