Business Process Management

Business Process Management. POWERPOINT SLIDES. WORKPLACE ESSENTIALS SERIES.

Agenda: Day One. 8:30-8:45 Icebreaker: Elementary Processes, My Dear! 8:45-9:00 Session One: Course Overview 9:00-10:15 Session Two: The Fundamentals of Business Process Management 10:15-10:30 Break 10:30-11:15 Session Three: Defining Business Process Management 11:15-11:30 Session Four: Reflecting on Processes 11:30-11:45 Session Five: The Business Process Life Cycle 11:45-12:00 Morning Wrap-Up 12:00-1:00 Lunch 1:00-1:15 Energizer: Curb Creative Roadblocks 1:15-2:00 Session Six: The Vision Phase 2:00-4:15 Session Seven: The Design Phase 4:15-4:30 Day One Wrap-Up.

Session One: Course Overview. Define business process management and related concepts Recognize the vital role processes play in a business Appreciate the role of technology in process management Develop a vision to guide process improvement Understand how to design or enhance an existing process using the business process life cycle.

Session One: Course Overview. Construct a process map Perform a what-if analysis to improve your processes Implement and monitor process changes Identify how Lean and Six Sigma methods can assist in managing and improving processes Use a variety of tools and techniques to eliminate waste and redundancies.

Session Two: The Fundamentals of Business Process Management.

Session Two: The Fundamentals of Business Process Management.

Session Two: The Fundamentals of Business Process Management.

Session Two: The Fundamentals of Business Process Management.

Session Two: The Fundamentals of Business Process Management.

Session Two: The Fundamentals of Business Process Management.

Session Two: The Fundamentals of Business Process Management.

Session Two: The Fundamentals of Business Process Management.

Session Two: The Fundamentals of Business Process Management.

Session Two: The Fundamentals of Business Process Management.

Session Two: The Fundamentals of Business Process Management.

Session Two: The Fundamentals of Business Process Management.

Session Two: The Fundamentals of Business Process Management.

Session Two: The Fundamentals of Business Process Management.

Session Two: The Fundamentals of Business Process Management.

Session Two: The Fundamentals of Business Process Management.

Session Three: Defining Business Process Management.

Session Three: Defining Business Process Management.

Session Three: Defining Business Process Management.

Session Three: Defining Business Process Management.

Session Three: Defining Business Process Management.

Session Three: Defining Business Process Management.

Session Three: Defining Business Process Management.

Session Three: Defining Business Process Management.

Session Three: Defining Business Process Management.

Session Four: Reflecting on Processes (I). What is a process? Why are processes important? Can we change processes? What might be some of the steps involved? Why might it be important to alter processes?.

Session Four: Reflecting on Processes (II). Does a process need to be monitored or evaluated? Describe some of the processes you use. Describe how we might manage processes..

Session Four: Reflecting on Processes (III). Have you ever had to deal with a poor process either at work or in your personal life, like poor customer service? Describe your experience. Have you ever dealt with a great process? What made this process different from the one described in the previous question?.

Session Five: The Business Process Life Cycle.

Session Six: The Vision Phase. What is a vision? What is its function and what does it enable us to do? Why are visions important? How might we build a vision? Is there a difference between a vision and the big picture?.

Session Six: The Vision Phase. What is a Vision? A vision is an idea that concentrates on bringing an abstract concept to life. When we develop a vision, we look to the future and imagine where we want to go. To facilitate this change, we need to put support mechanisms in place..

Session Six: The Vision Phase. Creating a Vision What are your organization’s current beliefs, attitudes, and values? In what type of environment does your organization currently exist? What are your company’s current strategic goals?.

Session Six: The Vision Phase. Creating a Vision ctd . Looking at the current state of your business enables you to tailor your vision to where you currently are and where you want to go. To make sure you’re seeing the whole picture, reach out to others in the company..

Session Six: The Vision Phase. With the present in mind, you can begin to focus on the future. Ask: What is our company’s ideal future? Where are we going? Where do we see ourselves in one year? Five years? Ten years?.

Session Six: The Vision Phase. When answering these questions, try to focus on the dream and try not to criticize or edit the idea. Be positive when creating your vision. The present structure of the organization may not support your future vision..

Session Six: The Vision Phase. Once you have developed an ideal future, you need to narrow your focus. Begin by focusing on one change and make a plan to reach this goal. Without a clear vision of the future , we cannot work backwards to put processes in place to reach our idea..

Session Six: The Vision Phase. Next Steps Once you have created your ideal vision, it is important to share this vision with others . You will need their help and support to implement your change. You need to be clear about your ideas and how they will affect the organization..

Session Six: The Vision Phase. Benefits of a Shared Vision Everyone on the same page Creates a sense of community Increased productivity Increased morale Impact on culture.

Session Six: The Vision Phase. Imagine that you are starting a new business with your group members. Your business will revolve around adventure travel. Create a name for your business. Think about the vision of the business. What does your business hope to achieve? How do you hope to achieve it?.

Session Seven: The Design Phase. The next phase is Design. In this stage, you need to begin collecting information about the process. Next, you need to identify the problem or challenges facing your organization. Then, you can start thinking about the process solution(s) you want to implement..

Session Seven: The Design Phase. Gathering Information: Where to Look and What to Consider Amount of human interaction with technology Level of automation Role of content Volume of work Complexity of process.

Session Seven: The Design Phase. Rephrase the problem Expose and challenge assumptions Use facts Grow your thinking Shrink your environment temporarily Practice multiple perspectives Turn it upside down Frame the problem purposely and positively.

Session Seven: The Design Phase. Once you have gathered information and correctly identified the challenge, you need to examine your existing and future processes . Looking at where you currently are and where you want to be enables you to see the gap between now and the future. This will help you determine what you need to implement to get the most from your processes..

Session Seven: The Design Phase. Identify Your Future State Where do you see the process going? What is your ideal vision of the process? What improvements would you like to see?.

Session Seven: The Design Phase. Analyze Current State Who in your organization do you need to speak with? What is the best way to access the information you need?.

Session Seven: The Design Phase. Steps to Bridge Gaps Think of the steps to achieve your desired future state. Propose potential solutions to bridge the gap..