ROOT CAUSE ANALYSIS & CORRECTIVE ACTION

[Audio] …Hello. Welcome. And thank you for participating in the DFS root cause analysis and corrective action training presentation….

[Audio] …The goal of this presentation is to provide everyone with a brief introduction to root cause analysis and corrective action procedures. Our Objectives are to. Understand the importance and benefits of a systematic root cause analysis and corrective actions. And Understand the importance and benefits of corrective actions..

[Audio] What is the most important word we should consistently ask when things do not go how they were supposed to or how they are expected them to? The answer is. Why? It is important to always be curious. Because when we start asking why… the why becomes very powerful. The power of why. leads us to find and understand why things are not going the way they are supposed to. When we understand the why, this drives us to begin looking for better ways of performing a process, making us a better organization. And you better at preforming your job..

[Audio] When we ask why, we begin to dip deeper into the problem and get to the "Root Cause.".

[Audio] Did you know? That root cause and corrective actions have been used all through out history. Here are a two important examples. When people were freezing 300 to 400 thousand years ago, they identified the need to warm themselves, and figured out how to make fire. And. Then someone realized that they needed to make moving things around easier, and the wheel was invented..

[Audio] So, why is identifying a root cause important? Because. If we don't know get to the Root Cause of why something happened, we are doomed to repeat it. WE. Only. Repeat. What. We. Don't. repair..

[Audio] There are many problems that occur in our lives on a daily basis. Some are big, some are small. Some have no impact on the organization, while others have significant impact. Some root causes are simple to determine, and others are complex..

[Audio] How do we make sure a negative outcome is not likely to happen again? 1. By Understanding the why or root cause that led to or influenced the problem. 2. By Addressing the "why" through the corrective actions to prevent or lessen the potential for it to happen again. And. 3. By making sure that the right corrective actions are addressing the problem, are working properly and are being followed through carefully. Remember. BE. Proactive. Not. Reactive..

[Audio] There are many benefits in identifying the root cause and applying effective corrective actions. Here are just a few. 1. reduces our liability. 2. to improve customer satisfaction. 3. prevent financial loss 4. increasing the company's reputation with our customers. 5. Quickly identify and specifically addresses deficiencies. And, 6. It also helps Drive our company's continual improvement efforts and goals..

[Audio] It is also important to remember than utilizing root cause analysis and corrective actions are not just a good idea. It is required by federal law and DFS directives..

[Audio] Root Cause Analysis is a process that we follow to get to the bottom of a problem There are several strategies that can be used to move through the steps of the Root Cause Analysis but will not be discussed in this presentation. Once a root cause has been determined, it is time to develop a Corrective Action plan to make sure that the problems do not resurface..

[Audio] Developing a corrective action plan is a detailed process and will not be covered in depth in this presentation. However the steps to completing a corrective action plan are to. Create a corrective action team Develop a corrective action for each root cause. One corrective action method is the Plan Do Check Act method. Always consider the safety and risk of a corrective action. When developing and implementing any corrective actions, it is important to consider unintended consequences of changing the way we do things. Another considerations is the Cost-benefit evaluation. Does developing a corrective action to fix the given problem cost more than the original problem..

[Audio] Lastly, it is easy for people to regress back into their old ways of doing things. So there must be long-term verification checks to make certain relapse does not occur. Verification checks can be accomplished through daily checklists, supervisors' inspections, or QA audits. Without verification checks, the problem is likely to resurface..

[Audio] Thank you for taking part in this presentation. Today we discussed. • the importance and benefits of a conducting a systematic root cause analysis and corrective actions. Now it's time to take the quiz..