PowerPoint Presentation

[Audio] Want to raise a service request but not sure how and where to do it?.

[Audio] Want to track the status of your requests but is it becoming a tedious task?.

[Audio] Frustrated with multiple follow-ups but still not getting a proper response?.

[Audio] Well! Worry Not! The Request Management tool is there for your rescue! Let us now take you on a step-by-step journey on how RMS can answer your questions. Are you excited? We surely are!!.

[Audio] Some of the key challenges that customers usually face includes not knowing how, when and where to raise a request? To whom should the request be submitted? What formats should be used? What data points would be needed to process the request? What is the current status? Does it need any action?.

[Audio] Request Management Tool is a centralized web-based application that allows users to raise requests, automated work allocation and sequencing for SLA estimation, Hassle free status tracking, perform analysis through RMS reporting mechanism and ultimately free up efforts in request management..

[Audio] To give you a glimpse into RMS world, let us see some of the screens directly from our Request Management Tool including a dynamic and colorful Dashboard screen, New Request creation screen with multiple filters, View your request to track the details and request summary screen to see all your requests in one place. Amazing! Isn't it?.

[Audio] To throw some light on the key features of the tool – It is safe to say that RMS acts as a single portal to create all requests. Once the request is received, it is automatically allocated to the right team. The scheduler feature of the tool enables automated SLA computation and record the elapsed time. RMS not only accepts request directly, but it is capable to take requests from multiple sources including emails and process specific forms..

[Audio] We hope, by now, you must have got the answers to most of your questions and already looking forward to using this tool. To get you further excited, let us wrap up with some remarkable results that you could achieve..

[Audio] We look forward to collaborate with you. Thank you for watching!.