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. . . Sensitivity: Internal. . Customer Journey: Recycled SIM Selling Customer Experience and Service Commercial Division.
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. Sensitivity: Internal Customer Journey GP Customer Customer visit center and requested for his / her old connection which has been recycled Customer Journey Customer get his connection Retail Agent check the status of the connection and identify status (cockpit) MSISDN will be identified as reconnection eligible Input customer NID and thumb image If NID and DOB match , activation (reconnection) will be successful After reconnection, agent will execute replacement as per sim replacement process MSISDN will be identified as reproduction eligible Request for New Sim for customer sourcing in right format Ticketing system: SRMS (existing process). Sourcing create the MSISDN and deliver to store through log as per product ordering process Store sell to customer as per new sim selling process Customer get the connection Reconnection: Instant Reproduction : 15 days For Golden Number Series, BTRC approval is required. That’s why , there will be no fixed SLA..
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. . Sensitivity: Internal. Cockpit Journey – Instant Status Check & Reconnection.
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. . Sensitivity: Internal. Cockpit Journey – Instant Status Check & Reconnection.
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. . Sensitivity: Internal. Cockpit Journey – Request capture for reproduction ( Unpaired).
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. . Sensitivity: Internal. Cockpit Journey – Request capture for reproduction ( Unpaired).
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. . Sensitivity: Internal. Ticket category Sub-category Landing bucket SLA.
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. . Sensitivity: Internal. Cockpit Journey – Request Recycled SIM Sale (Unpaired SIM).
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. . Sensitivity: Internal. Cockpit Journey – Request Recycled SIM Sale (Unpaired SIM).
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. . Sensitivity: Internal. Cockpit Journey – Request capture for reproduction (Paired).
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. . Sensitivity: Internal. Cockpit Journey – Request capture for reproduction ( Paired).
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. . Sensitivity: Internal. Cockpit Journey – Request SIM Sale (Paired SIM).
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. . Sensitivity: Internal. Cockpit Journey – Request SIM Sale (Paired SIM).
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. . Sensitivity: Internal. Error Result & Way forward.
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. . Sensitivity: Internal. SL 1 2 3 4 5 6 Sensitivity: Internal BTRC Pattern Description Repeated Digits: 1.1 Numbers containing the same digit repeated Five (5) or more times consecutively at the end of the number Example- OIKxxx55555, OIKxx555555, OIKx5555555 (Where K is an operator code: 3, 7, 4, 5, 6, 8 and 9) 1.2 Numbers containing the same digit repeated Five (5) or more times consecutively including operator prefix Example- 0177777xxxx, 01333333M Increasing or Decreasing Sequences: 2.1 Numbers containing an Increasing or Decreasing Sequences of five (5) or more consecutive digits at the end of the number Example- 01Kxxx23456, OIKxx765432 2.2 Numbers containing an Increasing or Decreasing Sequences of five (5) or more consecutive digits starting with operator's prefix Example- 017654321xx, 0134567xxxx Repeated pairs: Numbers containing consecutive pairs of repeated digits of a length of six (6) or more repeating digits. Any digit appears three (3) times followed by next digit three (3) times. Consecutive three (3) digits appear minimum twice. Operators Prefix (17/13/18/16/15/19/14) appears consecutively more than two (2) times. Examples 01712355555 01712555555 01715555555 01777779932 01725723456 01712765432 01765432198 01778899702 01700112207 01777888898 01777999283 01778978990 01712312387 01717170675 01701313139 grameenphone.
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. . Sensitivity: Internal. Product ordering & delivery process (Unpaired SIM).
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. . . Sensitivity: Internal. . . Confidential 17.