Quality- A Tool for Achieving Excellence

- Roxanne Joy C. Mo-ong. Quality- A Tool for Achieving Excellence.

Learning Objectives. Identify industry and users Quality definitions How Customers look at quality in different areas Define and Identify objectives and principles of Total Quality Management (TQM) Benefits of Quality Control Identify the advantages and categories of the statistical analysis Define and identify objective of accepting samples.

Quality Definition. According to Industry and Users Customer Oriented Industry - meeting customer expectation Manufacturing Industry - meeting technical specification and working with no defects Product Oriented Industry - product has additional value compared to similar products available in the market Value Oriented Industry - product is perfect combination of features in the given price band.

Quality Definition. Customers Airline Industry - On time, low cost and comfortable Railways - On time, low cost, safe and secure Postal Service - Accurate delivery and cost effective.

Total Quality Management (TQM). Objective 100% customer satisfaction Zero defects.

Total Quality Management (TQM). TOTAL means involvement of top management QUALITY means meeting expectation of the customers MANAGEMENT means management of quality across the organization.

Total Quality Management (TQM). Mainly focuses on Involvement of all employees in the process Selection of suppliers Organization structure to support the process Maximum customer satisfaction Appropriate reward for quality improvement and suggestion.

Total Quality Management (TQM). SCOPE Organization should encourage building of culture promoting TQM. Organizational resources, including infrastructure should be dedicated in TQM. Top management decision and structure should support the TQM process. Proper training and environment should be created before implementation of TQM..

Principles of Total Quality Management (TQM). Proactively works towards prevention of quality problems. Strives to achieve a state with zero defects or minimal defects. Aims at producing right quality products at the first instance itself. Pushes the concept that quality is not the responsibility of production department but of organization as a whole..

Principles of Total Quality Management (TQM). Encourages continuous improvement of business and production process. Decisions are fully based by research and data. Should be always systematic and logical in the process..

Quality Control Techniques. I nclude all tools, procedures and methods that are used in the field of quality management and quality assurance at all product creation levels to solve specific problems..

Benefits of Quality Control. Reducing product defects lead to less variable cost associated with labor and material. Reduction in wastage, scrap and pollution. Ability to produce quality products over longer period of time With quality maintenance needs for inspection reduces leading to decrease in maintenance cost Large pool of satisfied customers. Increase in employee motivation and awareness of quality. Increase in productivity and overall efficiency..

Statistical Quality Control. - W here statistical methods are used to measure, monitor and maintain the overall quality of products. Over time, the results help processes, such as manufacturing, ensure that the procedures will produce more specification-conforming products, therefore creating less waste.

Advantages of Statistical Quality Control. less manual intervention, leading cost reduction work on a model thus are very useful.

Categories of Statistical Quality Tool. Quality of products is assessed post production. Helps in confirming whether the current process is falling within pre-determined parameters..

Acceptance Sampling. - is done on sample’s post production to check for quality parameters as decided by the organization covering both attributes as well as variables. - is done on the basis of inspection, which includes physical verification of color, size, shape, etc..

Acceptance Sampling. Major Objectives of Inspection To detect and prevent defects in products and process. To identify defected parts or product and prevent it from further consumption or usage. To highlight the product or process defect to appropriate authorities for necessary and corrective actions..

Thank you!.