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qei Ouality Express PROACTIVE GUEST EXPERIENCE AUDIT PLATFORM.

International qei qei OEI Express is a subscription based platform run on technology (App based), developed to "self evaluate" the health of a Hotel or a Resort I Restaurant or a Café I Bar or a Lounge in respect to the journey of the end user or the consumer. It is a technological platform that allows "Self Evaluation of the Guest Touch Points" and enables the client to take necessary steps to ensure the limitations displayed during the evaluation are mitigated. In brief Express the platform provides a measuring yard to the Manage- ment to show areas of improvement and strength to leverage keeping in mind the "Guest / Consumer Perspective". PROACTIVE GUEST EXPERIENCE AUDIT PLATFORM.

qei International 1. IT based: Entirely driven on Technology keeping up with the current times and up to date with Technology. 2. Simple Hardware: The platform can be accessed on any Smart- phone or a Tablet with an internet connection. 3. user Friendly: Simple and easy to navigate, enabling even a lay man to function. 4. Reports: Gradings based on the inputs given for each parameter Reports can be shared over Mail / Whatsapp or Printed or Down- loaded on the system. •SIE'S. qei Express 5. Unlimited Report Size: No limitations on the size of the reports being shared. 6. Attachments: Allows the client to upload real time Pictures / Videos and Audio Clips thus ensuring "Specifics" and "Genu- ineness" while reporting. 7. Economical: The subscription is pocket friendly therefore economical, not pinching on the "Budget". PROACTIVE GUEST EXPERIENCE AUDIT PLATFORM.

qei Qtality International • It has been extremely instrumental and successful in attaining the desired results in terms of a "Guest Journey" — from the time the guest initiates contact with the Reservations team to the Departure from the hotel. • Detailed coverage of all aspects that a guest might /may use or experience during his stay. • Ability to attach telephonic conversations or upload real time pictures which when passed down the line makes it more viable in terms of understanding the issues and relating them with the operations. • Condition of the hotel / Soft skills of the personnel extensively covered • Provides a measuring Yard stick to the Management to show areas of improvement & strength. qei Express PROACTIVE GUEST EXPERIENCE AUDIT PLATFORM.

qei International • Advised to use and complete all the parameters of the Guest Journey once a week. • Preferably the Self Audit to be conduct- ed or Executed by the General Manager / Operations Manager or the second in command of the Hotel / Resort or by the HOD of the concerned department /area. • The reports should be evaluated at the completion of every audit and once a month with the combined / cumulative results obtained for the preceding month. • Advised to conduct an "In person" exter- nal audit by QEI once a year to get a third eye view and compare it with the internal "Self Audits" conducted. z qei Express PROACTIVE GUEST EXPERIENCE AUDIT PLATFORM.

qei International qei Express FACT FINDINGS FROM THE REPORTS • The report enables the client to understand and move towards a more effective and robust system. • Connect with the Training / Learning / Development team to recognise the shortcomings projected through the reports. • Implement programs or facilitate training, specifically targeting the areas of opportunity or improvement in terms of soft skills or product. • The Guidelines / Pointers for each parameter in the entire Audit App could be used as a training Manual, which if followed religiously would guarantee a positive growth in "Guest Satisfaction levels". PROACTIVE GUEST EXPERIENCE AUDIT PLATFORM.

Express THANKYOU qei.