PowerPoint Presentation
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Connect, Create, Control. AN ISO 9001 AND 27001 CERTIFIED ORGANISATION.
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CIMMONS AT A GLANCE. CIMMONS CLIENTS. CIMMONS INTEGRATED SERVICES PVT.LTD.
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CIMMONSY. CIMMONS INTEGRATED SERVICES PVT.LTD. 2021 - 2022.
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CIMMONSY. DELIVERY FRAMEWORK. CIMMONS INTEGRATED SERVICES PVT.LTD.
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1.1 Process Level Kick-off Meeting. 1.2 Send Discovery Questionnaire/ Conduct Due Diligence Workshop.
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S t ra t e gy P l a nn i n g. Start Recruitment & Team Formation.
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SLA & KPI’s. Governa n c e. Performance. T o ols.
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→ ISO , → SIX SIGMA. → Alignment to customer p rocesses → Voice of customer /experience.
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Client Success Partner. Service Delivery M a n a g e r / O p e r a t io n s.
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Reporting / RTA. Forecast Accuracy. Daily Intraday Performance Analysis Daily Conformance and Productivity Reports Weekly Root Cause Analysis Monthly Business Review Decks.
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Real time Analytics Team has the visibility of Key indicators of Service Level from all operational perspective. They ensures the volatility in the queue and agent behavior is being monitored on a real time basis..
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CIMMONSY. PROCESS EXCELLENCE FRAMEWORK. `. CIMMONS INTEGRATED SERVICES PVT.LTD.
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Leveraging our proven quality methodology, practices and tools, CIMMONS demonstrates commitment to quality on a day-to-day basis. We use our quality data to create actionable performance plans for our staff, to ensure continuous improvement and skill development/enhancing..
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Coaching/Training / Calibration by supervisor. PKT.
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CIMMONSY. CIMMONS INTEGRATED SERVICES PVT.LTD. • Adopt the change, abandon it, run through the cycle again Act Check • Study the results. What did we learn? What went wrong? Plan • Plan a change or test, aimed at improvement • Carry out the change or test, preferrably at a small scale.
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WHAT Design and deliver Six Sigma PE material and training to your target groups 16 hours of soft-skills training 40 hours of product training and mocks Customized analytical training andcoaching with QMS tools.
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PARAMETER ANALYSIS DIALER & WORKFORCE ANALYTICS. Parameter analysis is one of the most efficient ways to gauge the process’s health. Understanding what drives customer satisfaction and loyalty is crucial to your organization’s continued success.
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CIMMONSY. INFRASTRUCTURE & SECURITY. CIMMONS INTEGRATED SERVICES PVT.LTD.
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TECHNOLOGY. → N+1 Configuration → High Availability model → Scalable bandwidth → Routing flexibility → ACD and IVR → Outbound IVR → Call Recording → Virtual hold.
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CERTIFICATION. ISO 27001:2013 ISMS ( Information Security Management System ) CISO certified.
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CIMMONSY. REPORTING & ANALYTICS. CIMMONS INTEGRATED SERVICES PVT.LTD.
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Powerful Reports Detailed reports, time sheets and more Web & App Usage See which websites and apps are being used Off Track Reminders Alerts when visiting non-work relatedsites Time Tracking See time spent working, idle and on breaks Scr ee n s ho t s Automated screenshots help track activity.
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Quality Management System. QMS gives comprehensive access to audit calls of each program. Here, separate projects will be created by admin. The associates will have an option to see where they stand and raise their voice to reconcile..
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CIMMONSY. WORK-CULTURE. `. CIMMONS INTEGRATED SERVICES PVT.LTD.
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Rewards and Recognition (monthly, quarterly & annual) Wall of Fame Grand RnR (Quarterly ) Gamifications.
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CIMMONSY. THANK YOU. CIMMONS INTEGRATED SERVICES PVT.LTD.