PowerPoint Presentation

Daraz PROFESSIONAL DEVELOPMENT Workshop 31st May 2023 | 10 Am - 12 PM Organized by: Learning & Development Team.

Trainers of the day. [image]. Muksud Chowdhury HOD L&D and Compliance.

3. Introduction. Workshop 1 Professional Development Mastery: Elevate Your Email, Ding Chat Best Practices, Presentation Skills, and Time Management.

4. Activity 1. ICE-BREAKER !. The Numbers Game. https://www.youtube.com/watch?v=bQebzv8sShE.

5. Row 1. Row 2.

Objectives of the workshop. Email Etiquette - Understand the basics & differences between formal and informal email etiquette in the workplace - Understand the different types of emails and when to use them (e.g., inquiry, request, follow-up, etc.) - Learn how to avoid common mistakes in email communication Ding Chat etiquette - Best practices for professional communication on Ding chat - Learn the Do’s and don’ts - Tips & Tricks Presentation Skill - Learn the basic elements of presentation skills - Understand the differences between good and bad presentations - Do’s and don'ts Time Management Skill - Importance of time management - Understand the differences between Busy vs Productive & Urgent vs Important - Strategies to allocate time.

Professional E-mail Etiquette.

8. A Bad Email !.

Main recipient(s)- Important Recipient takes action You’ve addressed your email to.

10. 2. The right greeting!. Type Salutation Closing Formal Dear Sir/Madam, Dear Mr./Ms. (Last Name), Kind regards, Dear (Last name), Dear concern, Dear Shafiq Bhai, Dear all/team/OPS team Semi-formal Dear (the person’s first name), Hello X Best Regards, Salutations to avoid -To whom it may concern, -John, ; Hasan Bhai, -Hi [Misspelled Name] Font Size – Default Color - Black Highlighting – Bold/ Italic/ Underline (Use any 1).

11. 3. Email Formatting. Paragraph 1 Introduction : Opening sentence, reason for your email E.g. - I hope this email finds you well/Thank you for the prompt reply. I am writing this email with regard to... Paragraph 2 Body: Detail about the topic/reason, break up your text into paragraphs E.g. - I’m hoping to get your input on…Can you provide me with an update on… Paragraph 3 Closing: End your email with a closing sentence E.g.- I look forward to receiving your response. Thank you..

12. 4. Types of Email. Response Email - reply to another email Status update email - insight into where the project stands Follow-up email – no response from previous email Informative e-mail - sharing information between people Complaint email - problem you're having and how you'd like to resolve it ***Refer to the given handouts***.

13. 5. Tips & Tricks. Add recipients at the end Add attachments first Do not use emojis in professional email Add action item section at the end Always bold or underline essential portions names, deadlines and questions Looping @Name – to take action/informing Use Chat GPT to compose an email quickly.

14. A Good Email !. Dear Team, I am sharing monthly training material for LMP Riders. The training topic is "Customer Experience" Training Methodology and Training Material: The training is a 10-minute video module followed by a mandatory Dops Academy quiz. Training material and script can be found at: Eshanng A dops course has also been developed, where the riders needs to login and attempt the quiz. Action Items: As with every other training, the action items for L&D team and transport pocs is. • Dops Data Verification (we already have a majority of LMP riders' profiles in Dops academy however, we need L&D and Ops to verify the current data via this sheet and enroll students in the course >> • Content Localization (the main content of this video is already used jn April skill matrix for LM heroes, so that video can be reused in this course as well, however, some editing is required) • Quiz Localization (same comment as above) • Dops course training (Quiz must be passed with 80% or more wa dops academy) • Training summary report (with pictures): Please fill this sheet completely at the end of the training along with pictures https:-l.do.csgoogle-comlspr.eadshee.tsd.dl 103 P The ETA for this training is 7th June 2023. Please feel free to reach out to me for questions- Thanks, Shazia Wajid Regional Head IAD.

15. Activity 2. Group task: A package has been lost in Linehaul and cannot be traced. Write an email to your concerned department to enquiry about the package. Send e-mail to: homaira.tanzila@daraz.com.bd Time: 5 mins.

Ding Chat Best Practices.

17. Instant Messages Best Practices. Use a professional profile picture and display name Use appropriate language and tone Be mindful of timing Avoid using all caps Use appropriate emojis Respond promptly.

Ding Chat Communication. Using ding to communicate with team.

Mistakes to avoid on Ding. 5:13 PM 1 1.9KB/s 6:56 @Person1 @Person2 @ Person3 @Person4 @Person5 @ Person6 @Person7 @Person8 In the event dat the Purchaser defaults in the payrnent Of any instalr•nent Of purchase price, taxes, insurance, interest, or the annual chrgs described elsewhere herein, or shall default in the perforrnance Of any othr obligations set forth in this contrac. the Seller nnay: at his option he 'may be liable to pay. o.

20. Do’s & Don’ts. 1. Use proper grammar and punctuation to avoid confusion and misunderstanding Do’s: Can you please send me the report when you have a chance. Don’ts: can u plz snd me th reprt whn u hv a chance? 2. Keep your tone professional and avoid using slang or informal language. Do’s: "Thank you for your assistance with this matter." Don’ts: "Thx 4 ur hlp” 3. Respect your colleagues' time and avoid sending messages outside of work hours unless it's necessary. Do’s: "I'm sorry to bother you after hours, but I need your help with something urgent." Don’ts: "Hey, are you there? I need you to answer a quick question." 4. Use emojis and GIFs sparingly and only when appropriate. Do’s: "Great job on the presentation! ?" Don’ts: "Lol, that was hilarious! ?" 5. Double-check before hitting send to avoid typos and errors. Do’s: "I will follow up with you tomorrow to discuss the project further." Don’ts: "I will follow uo with you tmrrow to dicuss the poject furhter.".

21. Tips and Tricks. Set an auto-reply status when you are at lunch Write all at once in one message Start with a hello/good morning, be formal or semi-formal not informal Address by Name not only Bhaia / Apu Write in English instead of Bangla.

22. Tea- Break (10 Mins).

Presentation Skills.

24. Presentation Skill Elements. Delivering effective and engaging presentations Design Tone & voice Body language.

Good presentation. A picture containing toy, doll, clock, graffiti Description automatically generated.

Bad Presentation. A picture containing text, room Description automatically generated.

Do’s & Don’ts. Minimal text, more images Plain White background Large/Bold texts Eye contact- Move around – Hand gestures- Smile High pitch voice Ask questions to the audience Keep a paper handy Get comfortable on the stage prior to performing.

What is Presentation Skill ?. Presentation skills are the skills you need in delivering effective and engaging presentations to a variety of audiences. These skills cover a variety of areas such as the structure of your presentation, the design of your slides, the tone of your voice and the body language you convey..

What is presentation skill ?. [image] A picture containing toy table cake Description automatically generated.

undefined. Tips & Tricks. 30.

Activity 3. Impromptu Presentation !. [image].

Time Management Skills.

33. What is Time Management ?. 1 Don't Have.

34. To be more efficient & productive Time saved = money earned Reduce stress ; Work-life balance Pressure on our time due to technological advancement More quality work Deliver on promise.

Busy vs Productive. FOCUS ON BEING PRODUCTIVE INSTEAD OF BUSY.

36. To-Do list & Time allocation. Ref: Hannagan,K (2022), To Do List: 4 Steps to Complete It and Get Things Done, My Time Management. Retrieved from https://www.mytimemanagement.com/to-do-list.html.