PRE READ- Day-01& 02 Renault Pre Owned Car Program 14062021

PRE-OWNED. CAR PROGRAM. Renault India Ventures into Used Car Business With Renault Selection.

PRE-OWNED. CAR PROGRAM. A picture containing dark, night, night sky Description automatically generated.

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[Audio] Trainer Notes - Pre- Read for Participants 1. Greet & Verify Relevant greetings for the day/ Opening the call with warmth and pleasantries Name of the person to whom you are speaking. ( Mr./ Ms... ?) Check to be sure you are pronouncing the name correctly 2. Take Control e.g. "Did I get you at an inconvenient time"? e.g. "Did I interrupt you from anything important?" e.g. "Am I taking you away from a customer?" (For business use when call prospect work)." Example: Fleet sales 3. Introduce and state reason for calling Introduce yourself and the Dealership. ("This is ------ from ------ Motors.") State the reason for the call – Enquiry follow up ("_________ < Customer's first name>, I believe you enquired for________ Give some reason towards customer's benefit 4. Need analysis Consult the customer and probe if needed to find his need Gather more information by asking 3-5 questions. For example, you may want to ask more close-ended questions to help guide the conversation. 5. Determine the decision maker "Is that the only vehicle in the household?" "What other vehicles are there? How many drivers are there?" "Of all the people who drive in the household, who will most likely be in the market next? Why?" If the customer answers, " Nobody now", you say, "Good, Not now, but in the near future." 6. Sell or explain advantages of buying now Dealer Rebates/ Discounts/Promos Better mileage (Save up to XX % on FY16/ 17 models) New models ( Benefits from features on current models) Special sale (Save money) Large inventory, we have to move our units out... 7. Sell the appointment Seek the type of appointment desired by the customer: Home visit, Visit @Showroom (Customer may choose as per his convenience) Asking for a definite/confirmed appointment. Give choices (either/or) "Let me write that down… If you can't make it please DO call me." (Explain Why) 8. Sell your name "Do you have a pen on-hand to write down some details? Could you get one, please?" (Wait until they tell you they have a pen.) "I'd like you to write down my name, (Spell your name slowly) and the phone number is……" "If I can ever be of help, please don't hesitate to call me." 9. How to end the conversation End the call on a Positive note by thanking the other person for their time A gracious good-bye leaves the door open for further communication Conclude the important points discussed during the conversatione.g. "Mr. Kamal as per our discussion, you will be visiting us on xxxxDAY @ xx: 30 hours.".

[Audio] Trainer Notes - Pre- Read for Participants 1. Greet & Verify Relevant greetings for the day/ Opening the call with warmth and pleasantries Name of the person to whom you are speaking. ( Mr./ Ms... ?) Check to be sure you are pronouncing the name correctly 2. Take Control e.g. "Did I get you at an inconvenient time"? e.g. "Did I interrupt you from anything important?" e.g. "Am I taking you away from a customer?" (For business use when call prospect work)." Example: Fleet sales 3. Introduce and state reason for calling Introduce yourself and the Dealership. ("This is ------ from ------ Motors.") State the reason for the call – Enquiry follow up ("_________ < Customer's first name>, I believe you enquired for________ Give some reason towards customer's benefit 4. Need analysis Consult the customer and probe if needed to find his need Gather more information by asking 3-5 questions. For example, you may want to ask more close-ended questions to help guide the conversation. 5. Determine the decision maker "Is that the only vehicle in the household?" "What other vehicles are there? How many drivers are there?" "Of all the people who drive in the household, who will most likely be in the market next? Why?" If the customer answers, " Nobody now", you say, "Good, Not now, but in the near future." 6. Sell or explain advantages of buying now Dealer Rebates/ Discounts/Promos Better mileage (Save up to XX % on FY16/ 17 models) New models ( Benefits from features on current models) Special sale (Save money) Large inventory, we have to move our units out... 7. Sell the appointment Seek the type of appointment desired by the customer: Home visit, Visit @Showroom (Customer may choose as per his convenience) Asking for a definite/confirmed appointment. Give choices (either/or) "Let me write that down… If you can't make it please DO call me." (Explain Why) 8. Sell your name "Do you have a pen on-hand to write down some details? Could you get one, please?" (Wait until they tell you they have a pen.) "I'd like you to write down my name, (Spell your name slowly) and the phone number is……" "If I can ever be of help, please don't hesitate to call me." 9. How to end the conversation End the call on a Positive note by thanking the other person for their time A gracious good-bye leaves the door open for further communication Conclude the important points discussed during the conversatione.g. "Mr. Kamal as per our discussion, you will be visiting us on xxxxDAY @ xx: 30 hours.".

[Audio] Trainer Notes - Pre- Read for Participants 1. Note down important topics discussed 2. Capture all the details along with Time and Date for next connect 3. Next Connect on Customer's Preferred time.

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[Audio] Trainer will explain the Vehicle Evaluation Guidelines ( Steps in the Evaluation ProcessRenault 1. Inspection of Documents 2. Exterior Body 3. Engine Compartment 4. Trunk Area 5. Interior Cabin 6. Test Drive 7. Under Carriage 8. Vehicle Service History 9. Pricing Process and 10. Final Quote.

[Audio] Trainer Notes Activity : BREAKOUT ROOM Activity Name : " Evaluation of a car '. Time : 15 Minutes Activity Description ( Group Activity) : Trainer will show the Evaluation Parameters to the participants and ask them to discuss with their groups in the Breakout room the different sub parameters under each parameter that needs to be assessed for evaluation. Groups will get 5-7 minutes for discussion. Trainer would go to each Parameter one by one and take responses from the designated groups before showing each section in detail and explain the Vehicle Evaluation Guidelines ( Steps in the Evaluation Process) 1. Inspection of Documents 2. Exterior Body 3. Engine Compartment 4. Trunk Area 5. Interior Cabin 6. Test Drive 7. Under Carriage 8. Vehicle Service History 9. Pricing Process and 10. Final Quote.

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[Audio] Registration Certificate Verify all the original document and check the ownership of the customer. Points to check in RC Check owners details - Name address Ownership Serial no. Chassis no. & Engine no. which should match with the id plate of vehicle at the later stage of evaluation Manufacturing date Registration date Fuel type Check if the vehicle has any hypothecation no. or lease details Check the name of finance or leasing company.

[Audio] Points to check in RC Owners details like name , address , chassis and engine no. which should match the with the RC Check if the policy is comprehensive and has nil depreciation or is a third party NCB and IDV details Check the period of insurance.

Inspection of Documents. Logo Description automatically generated.

Paint defect - Dust inclusion, orange peel, pin holes etc..

Exterior Body. Inspection of Documents. Logo Description automatically generated.

Logo Description automatically generated. VIN plate Major accidental repair sign AC condenser Radiator Cooling fan Fuel system Battery Abnormal noise.

Duster Engine Shot Image Duster Photos in India CarWale.

Logo Description automatically generated. Check the condition of the AC pipes as well as any distortion in the shape of the pipe could be an indication of any accident.

[Audio] ENGINE COMPARTMENT – RADIATOR Any problem with the radiator would mean a problem in the cooling system that in turn can cause damage to the engine Check for leakage of the coolant around the radiator and the inlet and outlet Caution – Always delay opening the radiator if it is hot to avoid accidental injury - Check the condition coolant in the reservoir too – always LOOK FOR oil drops – if you find oil drops in the reservoir it means engine head gasket has burst and causing leakage of engine oil.

Any defect will lead to the heating up of the coolant and thus heating up of the engine.

Duster 2016 2019 Engine Bay Image Duster 2016 2019 Photos in India CarWale.

Check the battery condition and its date of manufacture.

[Audio] Abnormal noise – Any abnormal noise is the engine compartment is a sure problem . Some rotating parts like AC compressor pully, Power steering pump pully , alternator pully etc. may have some abnormal noises. The Challenge is to differentiate any abnormal noise from engine or that of the transmission as these 2 part have their own noise even when they work fine. Hence here your experience will be extremely critical for the assessment. Remember – all these noises means some extra cost for the repair or the replacement as per defect detected..

Engine Compartment. Exterior Body. Inspection of Documents.

2016 Renault Duster Facelift amp AMT Automatic Official Review Team BHP.

Trunk Area. Engine Compartment. Exterior Body. Inspection of Documents.

[Audio] INTERIOR CABIN Evaluation of this particular section requires a lot of attention as you need to ensure the right functioning of more than 20 parts in terms of aesthetics, functioning, performance and noise level.

SRS airbags. Check for any damage signs on d ashboard.

Switches & knobs. Air conditioner. Antenna. Outside rear view mirror.

Interior Cabin. Trunk Area. Engine Compartment. Exterior Body.

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[Audio] 10. Listen carefully for any odd noises While on the test drive listen carefully. It doesn't take special training to spot rattles, squeaks, knocks and grinding sounds, none of which should be there.If you can drive on the highway, make a note of how noisy the car seems. Performance cars are often quite loud inside, (a result of wider tires and a sporty exhaust,) and you might decide it would be too tiring on a long journey. 11. Drive to a stop for a post drive inspection Once you have driven the car for a considerable amount of time, you can now bring the car to a stop in an open area and step out. Before you come to any conclusion, check the car from the outside and see if you can hear any noise coming from the radiator fan or any other clutter noise under the hood. If the car that you drove was not driven for a longer duration earlier, the radiator cooling fan should not be functional then. If you continue to listen to the radiator fan, this can be a sign of engine overheating. Get the same checked by a mechanic and inform the car owner..

Test Drive. Interior Cabin. Trunk Area. Engine Compartment.

Check for any damage. Look closely at the condition of each of the components.

Test Drive. Interior Cabin. Trunk Area. Engine Compartment.

[Audio] Why is a service history important? Service history provides shows that all routine servicing has been carried out according to the manufacturer's schedule. If this hasn't been carried out, then there's little hope any further preventative maintenance has been performed either. Firstly, it shows that the car has been well cared for – regular servicing is essential to the health of a vehicle, and helps to stop problems before they happen. Buying a car with underlying problems can be extremely costly if you have no idea they exist. Thirdly, service history, particularly a FSH, increases the value of the car by up to 100 percent – which will benefit you should you decide to sell it on...

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[Audio] Trainer Notes R.E.Li.V.E Renault Seamless scrapping process with guaranteed scrap benefits.

Mahindra Offers Vehicle Scrapping Solution With CERO.

[Audio] Trainer Notes STAGE # 1- Identify Customer Wanting To Scrap Old Car & Buy New Interest Generation Generate interest to create/identify customer interested to scrap old car & buy new Renault ELV Evaluation Dealer fills CERO evaluation sheet, takes pics & checks all relevant documents New Vehicle Quote Dealer provides the new vehicle quote to the customer including monthly offers + scrap benefit / discount + Exchange benefits. Update to CERO Dealer sends evaluation sheet, pics & docs to CERO for exact scrap value confirmation * Documents as per prescribed list Scrap Value CERO evaluates docs & confirms final scrap value with logistics cost (if applicable) to dealer in 24 hrs Price Acceptance & New Vehicle Booking Dealer communicates final scrap value to customer Customer accepts scrap deal & pays new vehicle booking amount New vehicle booking amount mandatory before scrap vehicle handover.

[Audio] Trainer Notes STAGE # 2- Vehicle Handover & Dismantling at Scrapping Facility Request For Vehicle Collection On deal closure, dealer communicates to RIPL & CERO coordinator for vehicle collection Transport Arrangement Designated transporter (pre- selected) arranges transportation to collect vehicle from customer residence* * DELHI NCR, CHENNAI, PUNE 3. Vehicle Docs Check Dealer check status on Vaahan portal for any pending challan, theft etc. & clear the same for scrap vehicle Customer signs off undertaking 4. Delivery to CERO Transporter collects docs vehicle & submit at nearest CERO dismantling plant 5. Vehicle Receipt Confirmation On receipt of vehicle, CERO checks docs & gives Letter of Receipt / Assurance to dealer for customer Dismantling of Vehicle CERO checks documents & dismantles vehicle as per GOI, CPCB guidelines.

[Audio] Trainer Notes STAGE # 3- Scrap Value Payment & Documentation Closure All financial transactions related to scrap value solely between dealer & CERO RIPL not involved in these transactions Scrap Value Payment To Dealer CERO pays agreed scrap value incl. GST to dealer within 2- 7 days* along with payment receipt Payment To Customer Pays scrap value to customer with CERO receipt. Uploads scrap value as " sales proceed" on DMS Gives scrap benefit on new vehicle & Letter of Receipt- CERO Certificate Of Destruction CERO to release Certificate of Destruction ( COD) with customer name in 30 days* to dealer Vehicle Deregistration Dealer to use COD and apply to local RTO for deregistration. For UP, MAHARASTRA & TN registered vehicle, RC cancellation is mandatory before handing over vehicle for scrap. Customer Intimation Dealer to send COD & deregistration confirmation to customer Reimbursement & Records Dealer to update Letter of Receipt ref no & doc on DMS & tag VIN as "scrap benefit" to claim reimbursement of NV scrap benefit. Dealer & CERO to maintain all doc records.

PRE-OWNED. CAR PROGRAM. Renault India Ventures into Used Car Business With Renault Selection.

Renault Selection Selling Process. A person shaking another person's hand Description automatically generated with medium confidence.

UCI. Lead Creation. RLead. Dealer SC. Follow-up. Test Drive.

abstract. Follow-up. Test Drive. Quotation. Booking Order.

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abstract. Lead Creation. Test Drive. Quotation. Booking Order.