Continuous Innovation & Quality

[Audio] Hovid Pharmacy : Our Policies" Good morning everyone, I am here to discuss the policies and procedures at Hovid Pharmacy. We are going to cover topics such as dress code, sexual harassment, and how to follow the proper procedure in the event of a complaint. I hope that by the end of this presentation, everyone will have a better understanding of the guidelines at Hovid Pharmacy. Now, let's begin..

[Audio] We want to ensure all our new customers have a positive onboarding experience. To ensure this, we have established clear dress code and harassment policies, and a grievance procedure to provide our customers with a safe and comfortable work environment. We hope you have enjoyed your first steps with us..

[Audio] Hovid Pharmacy provides a range of compensations and benefits, including leaves and medical benefits, a staff purchase program, and a retirement plan. HRMS is used for leave management, claim submission, and payroll reporting. Performance evaluation initiatives aim to reward employees for their hard work and dedication. There is a comprehensive overview of the company history and heritage, as well as all documents and data required for tax and personal declaration for new employees. Our work policies include a code of conduct and the official business language, and also a comprehensive dress code and procedures for preventing and addressing any issues of sexual harassment and grievance..

[Audio] Ho Yan Hor Herbal Tea has been providing natural remedies and tea to people around the world for over seventy years. Its origin can be traced back to the 1940s when it was first established by Dr. Ho Kai Cheong. In the 1980s, David Ho, his eldest son, modernized its manufacturing process. In 2016, a museum was opened in honor of the company's legacy, as a reminder of its commitment to its customers of providing natural and quality products to help improve their lives..

[Audio] Employees need to complete a Change of Status form, Employee Personal Details form, Tax Related forms, TP3 form, Declaration Form, Beneficiary Form, Acknowledgement Form, Employee Non-Disclosure Agreement, Employee Handbook, and the Code of Conduct as part of the onboarding process. It is crucial that employees understand and follow the Personal Data Protection Act 2010 while on the Hovid Pharmacy payroll..

[Audio] Hovid Pharmacy requires its employees to follow a code of conduct that encourages honesty, integrity and discourages conflicts of interest. The official business languages used are English and Bahasa Malaysia. The company values diversity and works to ensure that all individuals, regardless of their language, have equal opportunity for employment..

[Audio] Hovid Pharmacy requires its staff members to adhere to a business casual dress code on weekdays. All clothing should be neat, clean, and appropriate and in good condition in order to maintain a professional atmosphere. Employees should present themselves in a way that conveys respect and professionalism, while remaining consistent with the company's standards..

[Audio] We ask that our customers maintain a smart casual dress code on Fridays, which includes wearing a collared shirt or blouse with dress trousers, slacks, or skirts. Furthermore, closed-toe and comfortable shoes are also required. This is to ensure that our customers feel comfortable and look presentable when visiting our facilities, thereby creating a professional atmosphere for all..

[Audio] Sexual harassment can have serious impacts on employees and employers alike. To guarantee a safe environment for all, employers must take necessary steps to address any complaints of such harassment. Part XVA of the Employment Act 1955 states that employers have the statutory obligation to investigate any reports of sexual harassment. Harassment can include, but is not limited to, inappropriate comments, physical contact or gestures, unwelcomed invitations, leering or whistling, suggestive jokes, threats or demands, and requests for sexual favours. It can happen at work-related social functions, while on work assignments outside the workplace, during work-related conferences or training sessions, on work-related travel, via telephone, electronic media, and social media. Therefore, employers should take all the necessary steps to prevent and address all cases of sexual harassment in the workplace..

[Audio] Sexual harassment is a serious matter that has no place in the workplace or any other environment. Hovid Pharmacy has zero tolerance for any form of sexual harassment. Sexual harassment can take different forms, including verbal, non-verbal or gesture, visual, psychological, and physical harassment. Verbal harassment includes making offensive remarks, comments, or jokes of a sexual nature, as well as questioning. Non-verbal or gesture harassment includes leering, licking lips, or making suggestive signs with the hands. Visual harassment may include showing pornographic material or drawing sex-based sketches or writing such letters. Psychological harassment involves sending unwanted invitations or proposals for dates or physical intimacy. Finally, physical harassment consists of unwanted touching, pinching, stroking, brushing up against the body, hugging, kissing, and fondling. Hovid Pharmacy takes these issues seriously and encourages any employee to report incidents of sexual harassment immediately..

[Audio] Employees of Hovid Pharmacy have a grievance procedure to guarantee that any conceivable conflicts or issues are dealt with equitably and rapidly. If a representative feels they have a complaint, they should present a composed protest to their Head of Department, depicting the reason, date and time, and all applicable supporting documents. The Head of Department will research the issue and answer inside seven business days. In the event that the reaction is unsatisfactory, the representative can present a composed allure to the Human Resources Manager, who will direct their own examination and give a reaction inside 14 business days. On the off chance that still unsatisfactory, a last allure can be made to the Executive Director, who in counsel with the Human Resources Manager, shall give a last reaction inside 14 business days, finishing the debate..

[Audio] This slide provides important information on the Annual Leave entitlement for different job grades at Hovid Pharmacy. For employees with job grades M1-M4 and E1-E5, the entitlement is 18 days of Annual Leave in their first two years of employment, increasing to 21 days after two years, 24 days after five years and 26 days after ten years. Meanwhile, the entitlement for employees with job grades S1-S3 is 14 days during the first two years, 18 days after two years, 21 days after five years and 24 days after ten years. For NE3-NE5 employees, the entitlement is 12 days of annual leave in the first two years of employment, 15 days after two years, 19 days after five years and 23 days after ten years. Lastly, for NE1-NE2 employees, the entitlement is 10 days in the first two years, 14 days after two years, 18 days after five years and 21 days after ten years. It should be noted that all leave applications must be submitted three working days in advance and employees can carry forward a maximum of five days of leave to be utilized by the end of March of the next year..

[Audio] Replacement leave is a type of leave that is granted at the discretion of the Company when an employee is requested to perform official duties on a rest or off day or a public holiday. Such leave must be taken within 90 days from the date of approval and requires the approval of the Company beforehand. Additionally, examination leave is available to confirmed staff for courses that are related to their scope and nature of work, but they must inform the Company prior to taking the course..

[Audio] Hovid Pharmacy grants two days of leave to its staff in recognition of their first legal marriage, as a mark of respect for this important celebration. This leave provides employees with the opportunity to take the necessary time to enjoy the special day and the commencement of married life, on top of the other vacation days agreed in their contract..

[Audio] Maternity and paternity leave are important benefits at Hovid Pharmacy. Being eligible for maternity leave requires the female staff member to have completed 90 days of continuous service. Upon giving the due notice of 3 months prior to the commencement of the leave, they are entitled to up to 98 consecutive calendar days on full pay in the event of up to 5 surviving children. In the event of paternity leave, 12 months of service with the company are necessary to gain eligibility. The staff member is entitled to 7 consecutive calendar days on full pay up to 5 confinements, regardless of the number of legal spouses. Hovid Pharmacy strives to create a supportive work culture for their staff and provide them with necessary resources and benefits to ensure a healthy and comfortable work environment..

[Audio] Compassionate leave is an important benefit for employees provided by Hovid Pharmacy, entitling a confirmed staff to two days of leave per year, up to a maximum of four days in total. Direct family members who qualify for this leave include grandparents, grandparents-in-law, parents, parents-in-law, siblings, spouse, and natural children. Relevant documents must be provided to support the application for such leave upon returning to work, and the staff member must inform their superior before taking the leave..

[Audio] Employees needing hospitalisation and/or staying in for a medical condition will be given Hospitalisation Leave. The amount of time allowed is according to the medical certificate provided by a registered medical practitioner. Employees should be sure to honestly declare the length of hospitalisation on the medical certificate and any misuse of this benefit is subject to disciplinary action..

[Audio] The slide is about prolonged illness in Hovid Pharmacy's work policies. Prolonged illness is defined as an illness which requires more than a month of recovery time. In such cases, staff may be eligible for up to 6 months of leave, two months with full pay, two months with half pay, and two months with no pay. Additionally, a staff with prolonged illness may elect to resign and be paid in lieu of such prolonged illness leave..

[Audio] An overview of the medical benefits offered to employees is presented in this table, based on their job grade. Outpatient visits are payable at 100 for Grades M1 through M4 and 60 for any other grade; specialists' treatments are payable at 75 for Grades M1 to M4 and 50 for any other grade. Dental coverage is 270 per year for Grades M1 to M4, and 220 per year for any other grade. Panel non panel coverage is 150 for Grades M1 to M4 and 100 for any other grade..

[Audio] Hovid Pharmacy's health care plan provides staff members with a range of medical benefits. Reimbursement is provided for treatment of mental cases, illnesses, injuries, or disabilities resulting from staff fault or carelessness, exposure to hazardous pursuits or past-times, attempted suicide, unlawful acts, and the use of drugs not medically prescribed. Additionally, reimbursements are available for expenses related to congenital anomalies, excessive use of alcohol, substance abuse, any breach of the peace, disorderly conduct, plastic surgery for beautification purposes, venereal diseases, and birth control. Medical check-ups not required by our panel doctor are also reimbursable..

[Audio] Eligible Hovid Pharmacy employees are allowed to purchase up to four units of an item per month, provided that they seek approval from their immediate superior and refer to the price list before submitting their staff purchase requisition form. Upon reaching the retirement age of 60, employees are eligible for retirement benefits which come at a rate of 2% above the employer's contribution to the Employees Provident Fund. This benefit is accessible to all employees who have a minimum of ten years of service. Those who don't posses a birth certificate are to use the date of birth as shown on their identity card, for the purpose of calculating their retirement age..

[Audio] Hovid is proud to present its staff members with a comprehensive Human Resource Management System - iWOWsoft. This system streamlines access to leave, claims and payroll reports in one convenient place. To access iWOWsoft, simply follow the link provided. iWOWsoft ensures that Hovid team members have a secure way to access HR related information with ease..

[Audio] Performance Evaluation is an essential element for tracking, examining and enhancing the abilities and efficiency of our staff. The Hovid Pharmacy Performance Evaluation Manual form involves fixing Key Performance Indicators as well as yearly increments for modifications, increases and salary review from 1 July to 30 June yearly. Our dedication to offering our employees with helpful feedback and evaluations, in combination with our clear and recent reporting, is what distinguishes us from our competitors..

[Audio] To ensure successful setting of KPIs for team members, there are four key steps to follow. Firstly, it is necessary to clearly define objectives; this includes the team member's goals, what they need to achieve and by when. Secondly, capabilities must be assessed; this involves evaluating the team member's strengths and weaknesses, and determining what goals they are able to achieve. Thirdly, milestones must be established as markers for progress, and regular assessment and documentation of team member's progress is essential. Lastly, performance must be reviewed to ensure team members meet their goals and expectations. By taking these steps, teams are more likely to stay focused, motivated and deliver great results..