NIHITO in a time of social distancing

[Audio] Good morning everyone, We are here today to discuss the challenges of customer engagement during this unique period of social distancing and the innovative ways that NIHITO is responding to these challenges. Our goal is to not only help you understand the process, but to provide you with the tools to continue serving your customers safely and successfully. Let's get started..

[Audio] Quote: "The more time you spend in the office, the further away you are from the customer." This quote serves as a reminder that despite being confined to the office, it is important to make an effort to connect with customers. As a result of social distancing guidelines, the type of physical customer interactions that used to be commonplace are now difficult to achieve..

BAKEHOUSE SOCIAL DISTANCING 2 METERS or six seagulls Please avoid close contact with others to prevent the spread of Covid-19 Queue responsibly and enter the shop when safe to do so Maximum of 2 in the shop at.

[Audio] At NIHITO, we have adapted to the times of social distancing by utilizing technology to provide an engaging experience for our customers without the need for in-person interaction. We use video conferencing tools like Zoom, Skype, and Google Meet to create virtual connections and offer demos within a virtual reality environment utilizing headsets..

[Audio] With the current necessity for social distancing, the NIHITO Approach to digital data collection can be an effective means for businesses to collect customer feedback. This approach features online surveys and feedback forms allowing customers to conveniently and securely provide their thoughts and opinions. Gathering customer feedback is necessary for businesses to stay competitive in these uncertain times..

[Audio] Asking customers to share photos and videos of their work and home environments can help us gain insights into their context. Additionally, gathering video walkthroughs of customers' daily routines can provide us with valuable insights into how they interact with products, which is encouraged by the NIHTO approach..

[Audio] Our expanding customer base can make it difficult to quickly acquire essential customer insights and feedback. To make sure we get prompt and useful information from pertinent customer segments, we apply NIHITO Approach. This process involves virtual and online focus groups in which we interact with customers in a simulated environment and gain the important feedback necessary to produce a satisfying customer experience..

[Audio] Extracting insights and understanding customer needs is essential for introducing successful products and services. In periods of social distancing, this can be difficult to do. However, there are digital tools and strategies that allow for safer and more reliable one-on-one interviews with target users. The NIHITO approach involves arranging 30 minute video calls with 5-10 current customers who fit the intended user profile. Before the call, it is important to have a discussion guide with key questions to ask based on the desired outcome. Moreover, it's necessary to get consent to record the session and take detailed notes for analysis. Lastly, to show appreciation for their involvement, it is important to send a thank you note and a small gift card..

[Audio] At preencoded.png, we understand that times of social distancing require special care and attention when it comes to customer training and onboarding. To ensure customers are heard and supported, our approach relies on social media listening. Through social listening tools like Brandwatch, we can identify customer complaints and concerns on social media. We also use sentiment analysis to understand their overall sentiment towards our brand and products. Through this approach we can ensure our customers receive the training and onboarding they deserve in these difficult times..

[Audio] We can overcome the difficulties of working remotely and still reach our objectives. The NIHITO Approach suggests using collective tools such as virtual workshops and online whiteboards to keep team members connected even with social distancing. By taking advantage of interactive video conferencing technology and visual collaboration, we can come up with inventive remedies to the issues we face right now and in the future..

[Audio] As we've all had to move to digital platforms, being able to demonstrate user flows quickly is increasingly important. This is where preencoded.png comes in. Our digital prototyping tool makes it easy to quickly create interactive prototypes for web or mobile applications — enabling users to walkthrough the user flows and get feedback in record time. Even in times of social distancing, preencoded.png allows teams to collaborate and ensure their digital products come out right..

[Audio] Customers can benefit from preencoded.png's interactive remote demos, which allow them to view product demonstrations without having to travel. This can be done from the comfort of their home or office, allowing customers to get a first-hand understanding of the product without having to leave their current location due to the current context of social distancing..

[Audio] The world is facing an unprecedented situation with the current global pandemic. In order to keep a connection with our customers and provide them with the support they need, it is important to find new ways to keep them engaged. The NIHITO Approach utilizes live webinars and online events to facilitate customer engagement and training. Through these events, customers can have a chance to ask questions and learn about our products, network with others, and even pick up tips from other customers. By maintaining engagement with our customers, even under such difficult circumstances, we can build strong relationships with them and provide them with the support they need. Thank you for your time..