MISSION

[Virtual Presenter] Good morning everyone! I am delighted to present NOLAS NAIL HOUSE - a place where customers can come to look their best with top notch products and services. We are committed to offering customers a safe, tidy and hygienic environment. Let us investigate how we can ensure that your time here is satisfying and unforgettable!.

[Audio] Nolas Nail House is committed to giving customers a clean and hygienic experience so they can look and feel their best. We strive to provide quality products and services that exceed their expectations. Our focus is to create a comfortable working environment for our staff and offer promotional activities to our customers. We value customer feedback and use it to ensure we are continuously improving our services..

[Audio] NOLAS NAIL HOUSE is committed to giving its customers top-notch products and services that bring out a sense of beauty and contentment. Our objective is to form a snug, secure and pleasant atmosphere where our customers can relish their visit. We are likewise devoted to propagating healthy lifestyle selections and conserving high hygiene levels in our salon. We are devoted to aiding our customers to feel and look great within and out. By delivering a range of nail and hair services, we guarantee that everyone is satisfied. We anticipate your visit to our salon!.

[Audio] At NOLAS NAIL HOUSE, we take pride in our commitment to providing the highest quality services and products to our valued customers. We expect our employees to display the utmost professionalism, including wearing a neat and tidy uniform, keeping their hair clean and styled without any colourful accessories, using shower and deodorant, avoiding any strong perfume, and keeping their station neat and clean at all times. Employees must sanitise their tools between clients, follow the daily cleaning schedule, and wear gloves during the service. Additionally, we remind our staff to not keep customers waiting, not to talk while on duty, not to use loud voices, and refrain from interfering with customer conversations even when asked personal questions. We strive to uphold the highest standards of hygiene and expect our professionals to maintain a professional attitude at all times..

S T A F F A C C O M O D A T I O N. KITCHEN. clean after yourself keep the refrigorator clean & do not use the space of others no unwashed dishes garbage should be thrown away every night do not use someone else things without asking.

[Audio] Staff are the most integral part of the Nolas Nail House team and as management it is our duty to ensure that all staff are well informed of any promotions that are upcoming. Not only should staff be informed, but they should also be given the opportunity to implement the promotions and special offers that Nolas Nail House has to offer. Therefore, it is imperative that they are also in consistent discussion with management to come up with ideas for promotions as well as for feedback from customers. Through this unity between staff and management, customers of the Nolas Nail House can get the highest quality of service. Together let's strive to make the Nolas Nail House the ideal place for customers..

[Audio] We understand the importance of providing our customers with the best possible services, that's why we have implemented a customer feedback form. This form allows us to identify our successes and areas for improvement in order to offer a better service. Every customer will be invited to fill out the feedback form when they visit us; the reception team will highlight the main areas and then pass the iPad onto the customer to provide us with their feedback. For any customers that wish to make a complaint, we have a feedback form they can fill out and our management team will contact them as soon as they can..

[Audio] NOLAS NAIL HOUSE is committed to providing outstanding customer service. To ensure the highest quality of service, our staff evaluation system focuses on communication, friendliness, respect, behavior, and cleanliness. Requirements for staff include neat work stations, wearing clean and ironed uniforms, simple haircuts, makeup, accessories, and grooming of their nails. To fulfill clients' needs in a timely and satisfactory manner, staff members are evaluated monthly on attendance and client requests. Performance is rewarded with bonuses of 10kd for a 3-5 rating, and a free treatment for 5-7 rating. Poor performance can even result in termination. To recognize excellent service, NOLAS NAIL HOUSE selects one employee of the month and one employee of the year, who will be judged on the same criteria. The employee of the month receives 20kd and the employee of the year receives 50kd..

[Audio] We want to express our sincere gratitude on behalf of NOLAS NAIL HOUSE for taking the time to join us and learn about our mission to provide you with the best quality products and services. Our goal is to make sure that everyone who visits us has the opportunity to feel beautiful, confident and special. We are deeply grateful for all of you for making this possible and for trusting us. Thank you..