MISSION

[Audio] ABOUT US/MISSION 01 RESPONSIBILITIES & EXPECTATIONS 02 STAFF ACCOMODATION 03 PROMOTIONS 04 T A B L E O F C O N T E N T S 05 06 07 08 CLIENT FEEDBACK STAFF EVALUATION.

[Audio] NOLAS NAIL HOUSE officially opened for business in 2020. We offer an endless variety of nail services to our clients as well as a a hair menu with high quality products. Our aim to to care for our customers healthy lifestyle, both mentally and physically. It is a fact that looking decent is one activity that everyone loves to partake in. Also, providing our customers with a highly clean and hygienically presented atmosphere. We are here to fulfill fantasies and needs of paying customers who always love to look and feel their best. A B O U T U S / M I S S I O N.

[Audio] R E S P O N S I B I L I T I E S & E X P E C T A T I O N S uniform should be washed & ironed hair should be clean & tidy ( no colorful hair accessories) shower & deoderant is mandatory daily no not use strong perfume no not use accessive makeup GROOMING keep your station clean and neat each customer has her own set of sanitised tools follow cleaning schedule daily always use gloves while giving the service do not keep client waiting do not talk while on duty do not use loud voices do not interfere with client chitchat even when asked personal questions, do not engage. do not argue or fight with other staff PROFFESIONALISM HYGEINE.

[Audio] S T A F F A C C O M O D A T I O N KITCHEN clean after yourself keep the refrigorator clean & do not use the space of others no unwashed dishes garbage should be thrown away every night do not use someone else things without asking SHARED SPACE mop floors based on cleaning schedule do not put any belongings in hallways keep toilets clean after use respect the privacy of others keep your bed always neat & tidy your personal belongings should be kept in your cabinet no food should be kept in the room overnight ROOM Rules & Regulations NO SMOKING NO VISITORS NO SLEEPING OUTSIDE NO STAYING OUT LATE NO LOUD VOICES.

[Audio] P R O M O T I O N 01 Staff will be briefed about any upcoming promotions. 02 Staff in intitled to know & implement all of Nolas Promotions. 03 Staff is expected to engage with managment about ideas for new promotions & any feedback from customers..

[Audio] C L I E N T F E E D B A C K F O R M 02 all customers MUST fill out feedback form 03 Reception will fill out main points & give the ipad to customer to give her feedback. 01 better our services better the quality of work know our weak and strong points Feedback Form will determine how happy and pleased our customers are with our services. 04 In case of any complains provide the customer with her feedback form and managment will contact her asap..

[Audio] S T A F F E V A L U A T I O N customer satisfaction client request grooming client complaints communication understanding responding friendliness respect behavior cleanliness (station,tools&work simple neat hair clean & ironed uniform clean nails simple makeup simple accessories white socks wear shoes properly client request monthly 6 months end of year per month 3-5 = 10kd 5-7= free treatment more = termination & attendance attendace absences by month by 6 months end ofyear *staff of the month/year will be evaluated upon these categories employee of the month 20kd employee of the year 50kd.

[Audio] T H A N K Y O U. T H A N K Y O U.