Successful implementation of metacognition in Hospitality in the front desk operation

[Audio] Successful implementation of metacognition in Hospitality in the front desk operation Metacognition, or thinking about thinking plays a vital role in the hospitality industry. It encourages self reflection and improvement in hospitality professionals on their own actions, communication, and performance during guest interactions. This allows them to reflect upon areas where they excels and areas that need improvement. Recognizing these can enhance their skills and provide better services Hospitality professionals can exceed guest satisfaction by providing personalized service for individuals. For instance, each individual guest's have their own preferences while purchasing a product. Identifying those preferences and creating a memorable experience by the hospitality professional can lead to maximum guest satisfaction and retention of the customer..