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Monthly Review- Nisha Nirban Negi. March’22.
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NHT Training status. 2.
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1. NHT Training Status. Training Type Profile Start Date End Date Participants Training Hours NHT Batch SSAO/AO/BH 4 Mar 11 Mar 33 45 Call centre Operations SSO 31 mar 4 April 8 24 Total 69.
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2. Certifications. 4.
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2. Certifications. Sr. No Profile Participants Type Training Hours 1 SSAO/AO 25 MMC 26.5 2 Ops Call Centre 8 Certification 5 3 Ops(branches) 6 FGD 1 4 Sales(Branches) 8 FGD 1 5 Quality ( soft Skill) 6 FGD 0.5 6 Total 34.
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3 . Mentor mentee Progress. 6.
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2. MMP & KC. West Region Eligible Pax Under MMP Program Certified NHT refresher pending 32 07 25 15.
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3. Refresher & Ad-hoc Trainings. 8.
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3. Refresher & Ad-hoc Trainings. Sr. No Profile Total Participants Total Present Type Training Hours 1 SSAO/AO 19 19 NHT refresher 15 2 SSAO/AO 24 24 BQ- Sales 1 3 BH/SSAO 53 74 CSAT 2.5 4 Branches 8 22 Soft skill session 4 5 SSAO/AO 15 09 Sales refresher 1 Total 25.5.
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4. Training Content. 10.
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4. Training Content. SNo Content Details Launch Date Mode of Sharing Content Type 1 Communication Skill ( Faculty ) WIP Drive PPT.
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5. Highlights & Achievements. 12.
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5. Highlights & Achievements. CSAT Training Quarterly Review with RD RCC Batch Conducted Successfully All the FGD’s covered for Bottom Performers Initiated Connection over Call with RH / AD/ Sr AD.
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5. Roadmap for April ‘22. Sales & BQ refresher Planned.