PowerPoint-Präsentation

Structured Problem Solving at Continental Welcome to our asic B Training @ntinental$ Problem Solving - Basic Modul.

[Audio] Hi, I'm Jenny. I'll guide you through this training. This training will take around 32 minutes. Let me show you the control keys: Navigation menu. Here you will find the overview of the training. In the navigation menu you can jump straight to the chapter by clicking the buttons Click on " Next" to continue and start the training..

[Audio] The Goal of this training video is to explain to you how to solve Problems in a structured way. You will learn how to use our first check standard after an incident occurs and how you can support this process. Don't worry, you will not have to solve all of Continentals problems on your own, and that's why we all work as one team here at Continental..

[Audio] So now, lets have a look at this 4-step approach Method Before you start to solve a problem, you need to understand the problem, that's why the first step is to collect facts and figures to be able to Describe what is really the issue? Once we have understood the problem only then can we start looking for what really caused the problem. Then we move into the next step of defining what actions need to be taken to overcome the problem. And finally, we need to confirm that the actions that were put in place really addressed and solved the problem. So, you see this all sounds straight forward and easy to do? But there is just a little more additional work to be done to document what was the issue that caused this problem and for us all to learn from these mistakes that they do not come back again..

[Audio] Now lets take a look at how a very famous detective ( Sherlock Holmes) and the approach he takes to solve crimes. The first step Sherlock and his team take is to visit the crime scene to gather facts and figures to be able to describe what, when, Why, how or where? the crime was committed. Then they start analyzing the facts and figures they collected to verify that their assumptions were really related to the crime After they do the verification of the assumptions, they can now start defining what needs to be done to avoid that the same crime committed from the same criminal happens again. And finally, the team reflects of what happened and why they are now sure that the criminal is put in prison that the same crime can never reoccur again. So here you see they are also using the 4-step approach like as we do. Starting with Step A Describe the problem, followed with Step B Find the root cause of the problem, continue with step C solve the problem and complete with Step D Validate and standardize..

[Audio] I would now like to explain the Quick standard check after incident sheet, so let's have a look at how to document a Problem. Apollo 13 = Houston, I think we have a problem? HQ = Have you checked all your controls? Apollo 13 = No, we will go and check now Apollo 13 = Houston, We found the problem and solved it HQ = Great job Apollo 13, well done. So, now we can get down to documenting and solving a problem We use this template in the Tire world to keep it simple and if we use this is the right way, we find that most problems can be identified and solved quite fast. So, lets walk through this together for better understanding. As you can see, there are again 4 steps to be taken here which are known as the PlanDoCheckAct approach..

[Audio] The PlanDoCheckAct approach fits very nicely into the 4-step problem solving activity. Step 1. is to define what has happened? Step 2. lets us define what should be happening against what is happening in reality Step 3. allows us to now check what needs to happen to achieve the desired results Step 4. is now what needs to be done to keep the desired results..

[Audio] Let's break these steps down a little and spend a little time to understand more. The planning phase is supporting us to collect information related to the problem. Good hint here is to always go to where the problem is happening ( Gamba) In the first step, it is so important to understand the Problem because a good and clear understanding a Problem can contribute to 50% towards solving the problem..

[Audio] For the 2nd step, here we need to reduce the impact of the problem by ensuring that we do not pass on the problem to the next process step. Think about if we have contained by either blocking the existing stock from the problem? Once we have contained the problem, this gives us time to investigate what needs to be improved..

[Audio] The 3rd step in this approach we should now check if we have what we need to be able to not have the problem? Do we have the correct work instructions? Were the work instructions followed? Are the work instructions available where they are needed? Were they trained? So here you can see, if we check and ask ourselves if we have everything we need? We can identify how to avoid problems in the future..

[Audio] Once we arrive to the last part of the PDCA method we can define what needs to be done by who and when. This now also allows us to standardize to avoid future repeating for the same symptom. If we still did not manage to find the root cause of the problem? Then it could be escalated to a higher level that a team of experts investigate the problem..

[Audio] As seen on this slide, if the problem cannot be solved with the Quick standard check after incident check sheet? Then the issue could go into Structured Problem Solving method performed from a Team of experts. But for both methods we say that without a change, nothing has been learned, therefore, it is very important that the gained lessons are not only documented and shared – they must be reused and implemented in your standards, processes, documents and design rules..

Plan. Do. Quiz Sort the 4 Steps of Structured Problem Solving in the right order, via drag and drop: 1st Step something up @ntinental+y 2nd Step Describe Problem Solve Problem Validate Solution Submit 3rd Step Find Root Cause Eat a Frog Problem Solving 4th Step Blame somebody Slide 30 / 37.

Quiz What means Gemba? Gemba is a Japanese term for 'the real place' @ntinental$ Gemba is a famous caribian dance Problem Solving Slide 17 / 37.

Quiz Sort the 4 Steps of Structured Problem Solving in the right order, via drag and drop: 1st Step something up @ntinental+y 2nd Step Describe Problem Solve Problem Validate Solution Submit 3rd Step Find Root Cause Eat a Frog Problem Solving 4th Step Blame somebody Slide 30 / 37.

How do we get a quality driven culture? it starts with everybody's own behavior. It starts with yourself. It starts with me. @ntinental$ The Future in Motion Quality Fir Town Hall @ntinental$ Leadership Christoph Hagedorn Head of Group Total Quality Management II Problem Solving Slide 35 / 37.

Structured Problem Solving Well Done! You finished the training @ntinental$ II Problem Solving Slide 37 / 37.