Proxus Solutions' EMPLOYEE RETENTION Case Study Presentation by MBA Section 6 Class

[Audio] Good day everyone, and welcome to our case study presentation on Proxus Solutions' employee retention. We will be presenting the challenges faced by Proxus Solutions in retaining its experienced employees in a highly competitive job market, the impact of high employee turnover rates on the company's productivity, profitability, and overall performance, and the solutions we have developed to address this issue. Our team of MBA Section 6 class members has conducted this case study analysis to identify the root causes of the problem and propose effective solutions. We hope that our observations and recommendations will provide valuable insights and guidance to Proxus Solutions and other organizations facing similar challenges. Thank you for joining us today, and we look forward to sharing our findings with you..

[Audio] I'd like to introduce our group members who have worked on this case study. Our group is composed of 20 members. This case study is our final requirement for the Human Resource subject by Dr. Margie Dela Cruz. Our aim is to present our findings and recommendations on how Proxus Solutions can address their employee retention challenges. We hope that our presentation will provide valuable insights and solutions for the company to enhance employee engagement, satisfaction, and loyalty..

[Audio] Before we begin. To ensure the confidentiality of real companies, our group has deliberately chosen to use the fictitious name " Proxus Solutions," which will be referred to during this presentation. This approach enables us to share information and engage in discussions freely without the risk of disclosing sensitive or proprietary information belonging to any specific company. By adopting this approach, we can protect the interests of all parties involved and ensure the confidentiality and security of any information shared. I would like to thank you for your attention and understanding..

[Audio] We have the pleasure of presenting to you a case study on Proxus Solutions, a business process outsourcing provider based in the Philippines. Proxus Solutions is renowned for its professionalism, efficiency, and reliability, which are critical qualities that clients seek in a BPO provider. Nevertheless, the organization encounters significant hurdles with retaining its employees, which negatively impact its capacity to achieve its objectives. With a workforce of 1,000 employees, Proxus Solutions experiences an annual employee turnover rate of 5% to 8%. As is commonly understood, employee turnover can significantly impact a company's productivity, profitability, and overall performance. Therefore, the aim of this case study is to identify the factors contributing to the increase in Proxus Solutions' employee turnover rate. To achieve this objective, we will conduct a SWOT analysis to evaluate Proxus Solutions' strengths, weaknesses, opportunities, and threats. This analysis will help determine the most suitable course of action from the available alternatives. Additionally, we will examine the impact of employee turnover on the organization's operations and discuss potential solutions to address the issue. Thank you for your attention, and we hope that you find this case study informative and insigthful..

[Audio] Let's now dive into the Proxus Solutions SWOT analysis. Starting with the strengths, Proxus Solutions provides competitive compensation and benefits, including savings and retirement plans, which help the company attract and retain top talent. Additionally, it offers opportunities for professional development and career advancement, creating a positive work environment that promotes teamwork, collaboration, and employee recognition, and a good healthcare package for employees and their dependents. Moving on to the weaknesses, Proxus Solutions acknowledges that they lack employee recognition programs, leading employees to feel undervalued and unappreciated. It also recognizes that their workload can be overwhelming, leading to burnout and dissatisfaction. It's inflexible work schedules or benefits have also led to a poor work-life balance for employees, and it's ineffective recruitment and retention strategies have resulted in a higher rate of employee turnover. Lastly, its retirement package may not be competitive enough, and employees may look elsewhere in the future. As for the opportunities, Proxus Solutions can establish or enhance employee rewards and recognition programs, recruit additional staff to reduce the workload, and improve our employee engagement strategy by conducting surveys, focus groups, and one-on-one meetings to obtain employee feedback. It can also provide more opportunities for learning, training and development, mentoring or coaching programs, and improve our savings and retirement plan to remain competitive. Developing work-life balance programs and implementing flexible work arrangements are also opportunities it can explore. Lastly, Proxus Solutions must be aware of the threats it faces, such as increased competition for skilled employees in the job market and economic instability that may lead to a reduction in workforce or limited resources for employee remuneration and perks. It also need to be aware of changing employee values and expectations, and the possibility of other companies offering more competitive compensation and benefits packages to their employees. Thank you for your attention, and let's move forward with the rest of our presentation..

[Audio] The problem statement of this case is the challenge that Proxus Solutions is facing in retaining talented and experienced employees in a highly competitive job market. Proxus Solutions' high employee turnover rates have a negative impact on its productivity, profitability, and overall performance. This problem has arisen from various factors, including inadequate compensation and benefits, limited opportunities for career advancement, poor work-life balance, lack of recognition, and a negative work environment. Therefore, there is an urgent need for Proxus Solutions to design and implement effective employee retention strategies that prioritize employee engagement, job satisfaction, and loyalty. By doing so, Proxus Solutions can overcome the challenge of high employee turnover and ensure its long-term growth and success..

[Audio] In considering the alternative courses of action to increase Proxus Solutions' employee retention rate, the Work-Life Balance Program emerges as the most timely and effective option. Due to the COVID- 19 pandemic, many organizations, including Proxus Solutions, have had to reconsider their work methods. The program incorporates teleworking, which offers numerous benefits to both individuals and organizations, such as enhanced productivity, decreased employee turnover, and improved employee morale and contentment. With the option to work remotely, employees can better manage their time, minimize stress levels, and strike a work-life balance. Additionally, flexible hours and structured breaks for external learning activities can be leveraged to promote professional development and growth. Overall, implementing the Work-Life Balance Program can significantly enhance Proxus Solutions employee retention rates..

[Audio] The selected solution for Proxus Solutions is the Work-Life Balance Program, and the group has identified nine program activities to effectively implement this solution. These activities include developing policies and strategies for Flexible Working Arrangements, conducting capacity-building activities to help employees adjust to new remote work infrastructure, providing IT equipment and supplies, engaging in Corporate Social Responsibility Programs and Activities, conducting team-building activities, providing training on Stress Management, Mental Health, and Work-Life Balance, developing volunteer programs for employees, offering performance bonuses, and monitoring and evaluating the program's effectiveness. The total budget required for this program is approximately 8 million pesos, which may seem substantial. However, the anticipated future savings due to an enhanced employee retention rate will more than justify this investment..

[Audio] To give you an example of how the Work-Life Balance Program will be implemented, we have prepared a Gantt chart that outlines the plan of actions. The chart provides a visual representation of the program's activities and their corresponding timelines. The implementation period for the entire program is expected to take one year with the Monitoring and Evaluation at the as the activity to evaluate its effectiveness and do implement new solutions as needed..

[Audio] That concludes our presentation. Thank you very much!.