LoyaltyFox Credentials_March22

[Audio] EMPOWERING CUSTOMERS. ENABLING CLIENTS. www.loyaltyfox.com.

[Audio] The Journey 03 About Us Empowering Customers. Enabling Clients 02 Our Services & Expertise Services We Offer For Your Stakeholders 04 Building A Loyalty Program How We Build Data Driven Programs That Are Effective 05 Our Clients Who Do We Work For ? 06 Our Key Differentiators What Makes Us Different ? 01 Why Have A Loyalty Program An Opportunity To Retain Your Customers.

[Audio] Why Loyalty Program? The probability of selling to an existing customer is 60% to 70%, while the probability of selling to a new prospect is 5% to 20%. CREATE BRAND ADVOCATES BUILD COMPETITIVE ADVANTAGE Existing customers are 50% more likely to try new products and spend 31% more when compared to new customers. 80% of your future profits will come from just 20% of your existing customers. 82% of companies agree that retention is cheaper to execute than acquisition! RETAIN EXISTING CUSTOMERS Effective Loyalty Program Is simple to Understand Is convenient To use Builds emotional Connect Has higher perceived Value Increase in customer retention rate by 5% increases profits from 25% to 95%*.

[Audio] Loyalty & CRM Solutions Content & Creative Services Data Analytics & Insights Instant Rewards Help Desk Services Our Services & Expertise CONSUMERS 80% of your business comes from 20% of your customers and retention is more efficient than acquiring new customers. With us, you get methods of integrating our software with your point-of-sale technology to run a real time loyalty program. CHANNEL PARTNERS Channel loyalty goes beyond basic discounts or commission schemes. The aim is to transform a purely transactional relationship between a brand and its trade partners into a more emotional relationship. EMPLOYEES Our employee loyalty services enable you to launch cost-effective programs. These are guaranteed to improve employee performance, foster loyalty and establish a healthy work-culture. INFLUENCERS We identify ,analyse and then onboard influencers through various engagement activities. We detect the potential roadblocks to success. The compiled data helps us to deploy optimum influencer retention program . We Develop Loyalty Programs For All Stakeholders.

[Audio] About Us At Loyalty Fox, we believe that personalization combined with an extreme focus on superior customer service is the key to build long-lasting relations. It is our job to devise loyalty programs that help you reach, engage, reward and retain your best customers, employees and channel partners. Instantly. OUR DNA We are one We are passionate We believe in innovation OUR DELIVERY PROMISE Unwavering commitment to succeed Programs that are cost effective Experiences that produce measurable results New Delhi Bengaluru OUR TEAM 60 Member team on a mission to succeed We are all about helping our clients achieve their desired business RESULTS by ensuring that they deliver the most rewarding LOYALTY PROGRAM experience possible for their customers . EVERYDAY, INSTANTLY. OUR PRESENCE OUR MISSION.

[Audio] Building A Loyalty Program Formulating A Successful Program Strategy DATA DRIVEN FEEDBACK DRIVEN MARKET DRIVEN SUCCESSFUL PROGRAM STRATEGY Step01 We will be understanding the market dynamics, competition & most importantly, your target audience MARKET RESEARCH Step02 Based on the research, we will be designing the best suited loyalty program for your associates with an omni-channel experience PROGRAM STRUCTURE Step03 Analysing customer behavior &redemption trends is extremely important. Feedback from the customers go a long way ANALYSE Step04 Learning from the past and taking corrective measures to re-engineer the program for achieving greater ROI & improve consumer experience RESTRUCTURE Step05 Engaging with target audience & providing them personalized experience. Offer them rewards that reach them instantly ENGAGE.

[Audio] Our Product Capabilities We have designed an extensive module which provides access of the platform to marketers, program administrators, customer service teams and partners. Web services and loyalty APIs provide a data integration layer to seamlessly interact with POS systems, web sites, apps and other integrated systems on one a single stage FOXTROT© LOYALTY ENGINE DATABASE MANAGEMENT § User/ customer data storage § Recording transactions § Data segregation basis geography /tier / performance § Generic recency frequency monetary ( r-f-m) and custom models supported POINTS & PROMOTIONS MANAGEMENT § Redeem points / program currency § Points plus pay § Offer based point redemption § Cashback § Point earning based on business rules § Welcome/ promotion points § Instant gift vouchers § Cash back § Promotion & discount coupons REWARDS MANAGEMENT DATA ANALYTICS & REPORTS § Program reports § Campaign reports with roi § Redemption reports Cloud Based Architecture & Complete Data Security Flexible Loyalty Program Configuration Easy Integration With Client's Eco System Web & App Development For The Program.

[Audio] Engagement Framework Engagement Strategy Framework To Improve Participation & Understand Member's Behavior INTERACT INVOLVE INFLUENCE REWARD ANALYZE.

[Audio] Win-back campaigns Point multiplier dynamic setup Tier based campaigns Social media campaigns Gamification for mobile and web Campaign automation Referral campaigns Redemption campaigns Communication Mediums SMS E-mail IVR Tele Calling Missed Call Social Media Engaging With Your Stakeholders.

[Audio] Helpdesk Services Our customer service team is at its toes from 9 am to 11 pm throughout the year. If you have any queries or feedback, we are eager to listen to you. Services We Offer 365 days Operation Extended Business Hours Omni-channel Interaction Chatbots & Live chat Missed call & Call back Services IVR Services.

[Audio] Rewarding Made Instant With 160+ BRANDS | 250+ SKUs, Bank Cards & More 100% Savings on Logistic Cost Instant Delivery Branding & Personalization 365 Days HelpDesk Secure to Use Easy Distribution.

[Audio] Product Redemption q Robust ERP system q Easy integration with client's eco system q Swift order processing through ERP q Address verification engine q Seamless inventory management q Real time delivery order confirmation (third party logistic API) Order collection Address verification Order confirmation Dispatch process Delivery tracking Delivery confirmation Closure of the order Client billing PROCESS OVERVIEW Automobile Cameras & Handicam White goods Beauty & Personnel care Health care Home appliances Kitchen ware Kids - Toys & games Accessories travel & general Mobile& tab accessories Car accessories Media players& storage devices Watches Redeem over 1500+ products from top brands Gift vouchers with 160+ BRANDS | 250+ SKUs & more Entertainment * Rate & Discounts differ for all the products Mobile & Tablets.

[Audio] Strong Data Analytics Redemption Reports From Rewards Catalog • Redeemed report • Most redeemed products segments • Segment monthly summary report • Redemption summary to date • Valid vouchers report • Delivery voucher report • Campaign pre/post transaction report • ROI • Program performance report • Recent campaign activity • Campaign analysis • Campaign analysis by segment • Campaign analysis summary • Online form campaign analysis • Email campaign analysis • Email campaign analysis by campaign execution • Click through reports Program & Campaign Reports From Offers & Promotions.

[Audio] Our Clients + MANY MORE REPUTED COMPANIES.

[Audio] EMPOWERING CUSTOMERS. ENABLING CLIENTS. Techtonic Media Pvt. Ltd. Shoaib@loyaltyfox.com CONTACT US Techtonic Media India Pvt. Ltd..