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wbs_floating-logo. Masters Programmes Group Work Assignment Cover Sheet.

Operations Management. Group 15 Company selected: JLL pvt. Ltd. (Real estate consultancy) Process: Upgradation of old buildings to achieve sustainability objectives.

Contents. Introduction Methodology of analysis Topic selection brief 4 Vs and Operational Priorities Process Mapping Identification and analysis of Operational Challenges Recommendations.

ill. Introduction.

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How to take the ultimate trip. JLL aims to achieve its sustainability objectives by not only focusing on new buildings, but also by maintaining the existing buildings. Increasing energy and maintenance costs is a common problem associated with older buildings, making it imperative for landlords and investors to consider while implementing asset enhancement strategies. We selected two functions that are predominantly involved in upgrading the old buildings. Project & Development Services (Project Management team(PMT) responsible for executing the upgrades and Property Asset Management Team (PAM) responsible for maintaining them. Establishing the level of upgrade and creating a strategic plan to meet the client's objectives is a joint effort therefore both functions are being considered. The macro market considered for analysis is Mumbai (Financial Capital), India..

. . Upgrade the light fittings from fluorescent tubes and halogen bulbs to more efficient, longer lasting LEDs..

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Analysis.

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. Operational Priorities. Flexibility- in delivery.

I nitiation. Length:1 week. PEOPLE: 2 PMT (Full time); 1 PAM (Temporary); 1 SME (Temporary).

Maze. Challenges.

I nitiation. PEOPLE: 2 PMT (Full time). Issues with tasks: Management of multiple stakeholders, internal (i.e., Client’s teams) and external (i.e., consultants) High pressure and high accountability.

Opera tional Challenges (additional). Sequential activities – Process mapping reveals that the activities are very sequential and lack schedule optimization. The changes in regulations and guidelines can have major repercussion on the overall timelines, especially if it takes place post the design phase..

Urgent actions. Improve. Appropriate. Excess. Current performance.

Many question marks on black background. Recommendations.

. Recommendations. . abstract. abstract. Quality & Cost.

References. Armistead, C., and Machin, S. (1997), “Implications of business process management for operations management”, International Journal of Operations & Production Management , Vol. 17 No. 9, pp. 886-898. Bateman, N., and David, A. (2002), “Process improvement programmes: a model for assessing sustainability”, International Journal of Operations & Production Management , Vol. 22 No. 5, pp. 515-526. JLL research report -Futureproofing 2.0 -Upgrading commercial assets to create lasting value Dated March 2020. JLL Article -7 Ways to retrofit buildings for energy efficiency. Love, P.,E., Smith, J., Ackerman, F., Irani, Z., and Teo, P. (2018), “The costs of rework: insights from construction and opportunities for learning”, Production Planning & Control , Vol.29, No.3. Ponsignon , F., Smart, P., A., and Maull, R., S. (2011), “Service delivery system design: characteristics and contingencies”, International Journal of Operations & Production Management , Vol. 31 No. 3, pp. 324-349. Silvestro, R. (1999), “ Positioning services along the volume‐variety diagonal: The contingencies of service design, control and improvement”, International Journal of Operations & Production Management , Vol. 19 No. 4, pp. 399-421..

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