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Page 1 (30s)

TYPES OF COFFEE ESPRESSO 1 Shot of coffee (1 ounce / 30ml) Also known as a "SHORT BLACK".

Page 2 (37s)

ICED COFFEE 2 Shots of coffee 1 tsp Sugar Cold Milk and Ice Top up with Whipped Cream (Optional).

Page 3 (45s)

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Page 4 (51s)

WHAT IS CREMA? Crema is a brownish foam that forms on the top of freshly made espresso. The presence of Crema represents a good quality and fresh coffee..

Page 5 (1m 0s)

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Page 6 (1m 5s)

ORDERING ICED COFFEE Good afternoon. Can I take your order? Yes. Can I please have an iced GUEST coffee? Certainly. Would you like with or STAFF without whipped cream? Without please..

Page 7 (1m 16s)

THE END Thank you and enjoy your Coffee today.

Page 8 (1m 22s)

Making good coffee.

Page 9 (1m 28s)

Coffee beans • Good coffee beans are: — uniform in appearance, not spotted, discoloured or charred free of impurities — light and dry — free of any stale or rancid smell not black not damp or oily. •When they are ground, good beans will release a mouth-watering aroma..

Page 10 (1m 42s)

The espresso machine An espresso machine.