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[Virtual Presenter] We're kicking off the month of February by acknowledging the importance of teamwork and collaboration..
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[Audio] When experiencing issues with your remote desktop, remember to use the Zoom Docs Troubleshooting steps. Carenet IT is non-billable for hardware-related issues such as headphones, screens, and wires. Somatus IT is billable for downtime related to applications like Ring Central, MAX, and Scheduling. Update the Somatus BILLABLE Downtime tracker whenever speaking with Somatus IT. Always document IT issues with a ticket number and update your manager every 15 minutes..
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[Audio] When scheduling a new nurse, our process starts by searching for a Central Nurse within 14 days. If no Central Nurse is found, we then look for an RNCM within the same timeframe. If neither option works out, we delete the nurse name and search for any RNCM within 14 days..
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[Audio] As we wrap up our day, please ensure that all outreach tasks are transferred to the Ring Central Queue at the start of your shift. Any unfinished follow-ups or reschedules should be carried over to the next business day. Clear your task queue by the end of the day, and don't forget to log out of your MAX account when your shift ends, as failure to do so can impact your performance statistics..
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[Audio] Our goal for February is to achieve 100% attendance, ensuring each team member is present and productive throughout their shift. We also aim to maintain a conversion rate of 68% or higher, keep our Average Call Wait Time (ACW) at 3:00 minutes or less, and our Average Handling Time (PVT) at 1:00 minute or less. Furthermore, we strive to achieve a success rate of.60 or higher per hour..
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[Audio] We require all team members to be present and productive throughout their entire shift. In emergency situations, you must make up any lost hours by working overtime daily to maintain your schedule. This is crucial for the success of our program. Overtime is available during the month of February from 7 am to 7 pm central standard time..
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[Audio] We expect a high level of commitment from all team members, ensuring they are present and productive throughout their shifts. In urgent situations, it's crucial to make up any missed hours and take advantage of overtime opportunities daily to maintain the program's success..
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2/4/2025. 8.