Happy Tuesday Team!!

[Virtual Presenter] We are starting the month of February by acknowledging the importance of each and every one of you being present and productive throughout your shifts. Your dedication is crucial to our program's success..

[Audio] Remember to use the Zoom Docs Troubleshooting steps when experiencing issues with your remote desktop. Carenet IT is non-billable for hardware including headphones, screens, and wires. Somatus IT is responsible for billable downtime related to application issues such as Ring Central, MAX, and Scheduling. Ensure that the Somatus BILLABLE Downtime tracker is updated when communicating with Somatus IT. Additionally, every IT issue requires a ticket number, which should be reported to your manager every 15 minutes..

[Audio] When we schedule a new nurse, our process starts by searching for a Central Nurse within 14 days. If none is found, we move on to step two, where we search for an RNCM within the same timeframe. If that's also unsuccessful, we proceed to step three, where we delete the nurse name and search for any RNCM within 14 days..

[Audio] As we wrap up our shifts today, please adhere to the EOD directive. Move all outreach tasks to the Ring Central Queue at the beginning of your shift. Carry over any follow-ups or reschedules that couldn't be completed to the next business day. Leave the day with zero tasks in queue. Don't forget to log out of your MAX at the end of your shift, ensuring accurate statistics..

[Audio] Our goal for February is to maintain 100% attendance. Everyone needs to be present and ready to work during their scheduled shifts. We also aim to achieve a conversion rate of 68% or higher. To do this, we will keep our Average Call Wait Time (ACW) below 3 minutes and our Average Handling Time (PVT) under 1 minute. Moreover, we strive to achieve a success rate of.60 or higher per hour..

[Audio] We require all team members to be present and productive throughout their entire shift. In emergency situations, it is necessary to make up any missed hours by taking advantage of overtime daily. This is crucial for the success of our program. Overtime is available from 7 am to 7 pm central standard time during the month of February..

[Audio] We're now halfway through February, and your efforts so far have been impressive. Your dedication has been impressive, and I'm excited to see how we'll continue to grow and succeed together..

2/4/2025. 8.