Happy Tuesday Team!!

Happy Tuesday Team!!. February 4, 2025. [image] Tuesday Black Stamp Text On Blue Free Stock Photo Public Domain Pictures.

Updates and Announcements. Remember to use your Zoom Docs Troubleshooting steps when you are having issues with your remote desktop! Carenet IT is Non-Billable for hardware (headphones, screens, and wires) Somatus IT is Billable Downtime for application issues (Ring Central, MAX, Scheduling) BE SURE to update the Somatus BILLABLE Downtime tracker when you speak with Somatus IT! Every IT issues has to have a ticket number or it didn't happen! Please update your manager every 15 minutes..

Scheduling process. 1. Search for Central Nurse within 14 days. If not available, move to step 2. 2. Search for RNCM within 14 days. If not available, move to step 3. 3. Delete Nurse Name and Search ANY RNCM within 14 days..

Please ensure that you are following the EOD directive.All outreach tasks are to be moved to the Ring Central Queue at the beginning of your shift. Any follow-ups or reschedules that could not be completed should be moved to the next business day. All team members should leave the day with 0 tasks in queue. Be sure to LOG OUT of your MAX at the end of your shift, not doing this results in all of your stats to be incorrect..

Team Goals for February. 100% attendance 68%+ conversion rate 3:00 or less ACW 1:00 or less PVT .60+ Success per hour.

TREAT YO'SELF FEBRUARY. We rely on all team members to be present and productive for the entirety of their shift. In urgent cases, you must make up any hours missed and take advantage of OT daily to make up your time. This is essential to the success of our program. We appreciate you for being here and thank you to those who work hard every day to help this team be successful. OT AVAILABLE FOR THE MONTH OF FEBRUARY!! 7 AM- 7PM CST..

Thank you for all your hard work, team!! I look forward to see what this month brings us!.