E-Hospital Helpdesk

E-Hospital Helpdesk. SUPPORT.

What is eHospital?. e-hospital is an online registration services framework portal. People can avail online services such as registration and appointment, pay fees, view diagnostics reports and check for the availability of blood in government hospitals in this portal..

Helpdesk Workflow. Responding to queries via email, or phone . Training other staff members on troubleshooting and diagnosing problems Writing, editing, and revising training manuals for new and updated software and hardware Providing technical assistance for questions and problems Resolving problems with networks and other computer systems Diagnosing system errors and other issues Following up with customers to ensure full resolution of issues Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods Running reports to analyse common complaints and problems Installing or changing software to fix issues Remotely accessing hardware or software for clients to make changes and fix problems.

Role of Spicework. Our team always creates tickets from sp ic ework of issues and questions. The ticket also extends to the user of the hospital..

Image of spicework. h t tp s://o n. s pi ceworks .co m/ti c ke ts/a 11/1 rt=up d a te d Find answers. resources ptceworks Help Desk All 19765 Tickets Dashboard Summary : Reports Creator Nikita Singh Kavita Shukla Kavita Shukla Nikita Singh Nikita Singh Nikita Singh Nikita Singh Nikita Singh Kavita Shukla Ekta Singh Community + New Ticket Organization ps QuicklT PS QuicklT PS QuicklT PS QuicklT PS QuicklT PS Quickn ps QuicklT PS QuicklT PS QuicklT PS QuicklT Tools & Apps 1 -25 of 19765 Learn Tickets Activity Product Reviews Settings Knowledge Base Assignee : suryakant Tripathi Kavita Shukla Kavita Shukla Nikita Singh Nikita Singh Suryakant Tripathi suryakant Tripathi suryakant Tripathi suryakant Tripathi Ekta Singh Help O O 19770 19768 19769 19767 19766 19732 19730 19733 19747 19765 Hospital user facing bug in bill settlement When Hospital user want to know from where we can Add „ hospital user facing some issue in password reset. Hospital user unable to do IPD Admission. wards arÄ Hospital user have some issue in exract OPD reports. Hospital user want correction in UHID 20220107277„_ Hospital user want correction in Correction re.„ Hospital user wants correction in patient with UHID The hospital user is some problem in canceli.„ Hospital user unable to reset the password. Priority — Medium Medium Medium — Medium Medium — Medium — Medium — Medium — Medium Medium Category Billing/ Insuranc Admission/Disc Administrations Admission/ Disc Reports Adm i S Adrn is sion/Disc Admission/ Disc Admission/ Disc Administrations.

Role of team tracker. We also update all tickets on Team Tracker Sheet, Main Tracker Sheet. When we follow up with tickets, we also do current updated comments..

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