PowerPoint Presentation

[Audio] I chose to do Empathy because I struggle with this myself not only in my professional but personal life as well..

[Audio] Our agenda today is, What is Empathy? Do's, don'ts, Breaking News, Practice what you've learned.

3 .. Empathy is understanding the feelings of another person by putting yourself in their shoes..

. With Aidvantage we are not just another call centre. What we do here affects an individual’s life to include their $$$ and credit…..

Empathy Do’s. Verbally Engage Oh, I see, Go on, Wow.

EMPATHY DON’TS. Don’t ignore the keywords and feeling words. Empathize with the good and bad.

7 .. WALK A MILE -IN MY o SHOES. We have all heard the saying walk a mile in my shoes. This doesn’t literally mean to put on someone else’s shoes. What it does mean is that you are to try to relate and understand where they are coming from and why..

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[Audio] Now let's go over to Mark Citrix desk and see how it's done..

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