PowerPoint Presentation

[Audio] I chose to do Empathy because I struggle with this myself not only in my professional but personal life as well..

[Audio] Our agenda today is, What is Empathy? Do's, don'ts, Breaking News, Practice what you've learned.

3 .. Empathy is understanding the feelings of another person by putting yourself in their shoes..

. With Aidvantage we are not just another call centre. What we do here affects an individual’s life to include their $$$ and credit…..

Empathy Do’s. Verbally Engage Oh, I see, Go on, Wow.

EMPATHY DON’TS. Don’t ignore the keywords and feeling words. Empathize with the good and bad.

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[Audio] Now let's go over to Mark Citrix desk and see how it's done..

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[Audio] Now let's practice what we have learned..