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[Audio] Emotional Intelligence in Handling Customer Complaints.
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[Audio] Meet Ehmar. He works for a logistics company under Customer Service specifically handling complaints. He looks calm, peaceful and collected. Who would imagine that everyday, he has to deal with angry, frustrated and sometimes unreasonable customers?.
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DEALING WITH COMPLAINTS. A person with the hands up Description automatically generated with low confidence.
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SELF-AWARENESS IS THE KEY. Graphical user interface, application Description automatically generated.
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EMOTIONS ARE CONTAGIOUS. START HANGING AROUND AMBITIOUS & HAPPY PEOPLE.
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HAPPY & SATISFIED CUSTOMERS MAY TURN INTO REPEAT CUSTOMERS.
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Thank you.