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[Audio] I chose to do Empathy because I struggle with this myself not only in my professional but personal life as well..
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Agenda. What is Empathy? Do’s Don’ts Breaking News Practice what you’ve learned.
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3 .. Empathy is understanding the feelings of another person by putting yourself in their shoes..
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With Aidvantage we are not just another call centre. What we do here affects an individual’s life to include their $$$ and credit…..
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Empathy Do’s. Verbally Engage Oh, I see, Go on, Wow.
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EMPATHY DON’TS. Don’t ignore the keywords and feeling words. Empathize with the good and bad.
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