PowerPoint Presentation
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DEX: Last Mile Inhouse Staff Training-Part 1. Reg. L&d Training Material-2023.
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Our Purpose: Uplifting communities through the power of commerce. Our Vision: A champion of South Asia serving 50 million by 2030.
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Continuously Innovate Generosity of Spirit Make it personal Deliver on our promise time.
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SLA: Service Level Agreement LOP: Logistics Operations Platform MU: Mobile Unit FTE: Full Term Employees CTE: Contractual Employees TN: Tracking Number CT: Control Tower IVR: Interactive Voice Response.
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LM Detailed process flow SLAs that ensure operational excellence within the Last Mile Backlog reports and their importance Brief introduction to control tower and IVR.
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Department Overview. Daraz Express. First Mile. Last Mile.
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Department Functions. First Mile. Sort. Last Mile.
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Reg. L&d Training Material-2023. LAST Daraz Express STEP STEP Packages Scanned And Inbounded STEP Failed Delivery/failed Attempts Reinbounded STEP Linehaul Unloads Packages STEP Cash Handed Over To Cash Officer, L41route Sortation DeliveriJ Hero Returns To Last Mile Hub STEP Assigned To Runsheet And Dispatch STEP Package Delivered To Customer.
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Sort Center. Last Mile Process Flow. LM HUB. Inbound.
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[image]. WBR and backlog KPIs (All SLAs),.
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Attire Ground staff's formal attire includes branded T-shirts that the hub staff should wear with dress pants or jeans, while at work. Daraz.
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Backlog reports and Its Importance. Last Mile Backlog origin_type shipping_type Crossborder Marketplace Domestic Marketplace Warehouse Total type I Sales_order Total Customer_return Retum_to_customer Return to merchant Total Sales_order Total Sales order Total LT_90Days 2 2 3 w 31 34 34 40 w 32 38 38 47 w 33 38 38 54 w 34 55 55 61 w 35 113 113 15 15 130 w 36 111 111 30 30 141 w 37 104 104 26 26 135 w 38 189 189 53 53 245 w 39 20 62 62 14 14 97 W40 W41 27 148 148 34 34 212 52 52 32 35 348 348 134 134 569 w 42 579 579 12 53 65 Z121 2,121 372 372 3,137 w 43 1,374 1,374 129 17 202 348 10,504 10,504 794 794 13.020 Total 2,065 2.065 136 33 300 469 13.867 13,867 1,490 1.490 17.891.
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Role of Control Tower/IVR in Last Mile. L&D team to confirm roles from local teams and add in content. See your venture comments in the notes..
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Thank you. Reg. L&d Training Material-2023.