CRISIS MANAGEMENT SEMINAR PCpl Judilyn Ravilas- Admin PNCO

CRISIS MANAGEMENT SEMINAR PCpl Judilyn Ravilas - Admin PNCO.

CRISIS MANAGEMENT. Crisis management is the process by which an organization deals with a disruptive and unexpected event that threatens to harm the organization or its stakeholders.

Crisis management training should not be limited to crisis planning, disaster readiness, or risk management teams. A crisis can hit any employee at any time and there are situations everyone should think about and plan for. Empower your employees with a variety of crisis management training videos so they will be prepared to handle the situation.

Our series on crisis management covers all the topics you would traditionally expect: Planning Preparing for crisis Responding to natural disasters Responding to emergencies Business continuity Media inquiries.

Crisis Training and Planning Topics.

Crisis training can also help with temporary, minor emergencies that feel like a crisis in the moment like when an employee leading a major project gives their notice they are leaving the company. With a full library of off-the-shelf videos, managers and department heads can identify the courses best suited for the unique needs of their teams. A big part of crisis management is crisis prevention, risk management, and planning..

BEHAVIORAL CRISIS NATURAL DISASTER PANDEMIC TECHNOLOGY CRISIS WORKPLACE ACCIDENT WORKPLACE VIOLENCE.

A behavioral emergency, also called a behavioral crisis or psychiatric emergency, occurs when someone’s behavior is so out of control that the person becomes a danger to everyone. The situation is so extreme that the person must be treated promptly to avoid injury to themselves or others. Time is of the essence in a behavioral emergency, so it is important to recognize the symptoms of this type of emergency and to realize the degree to which the situation can escalate if immediate steps are not taken to diffuse the situation.

Natural Disaster Individually, employees will have varying levels of interest in disaster preparedness. Some will be proactive and have emergency kits or “go bags” in their cars and have supplies at home like non-perishable food, bottled water, generators, etc. Other employees will have none of these. Employers need to take the responsibility of training employees with some basic knowledge should a disaster occur in the workplace.

Topics include: First aid Emergency exits Fire extinguisher Preparing for crises.

Pandemic Planning for a pandemic or health crisis has become top-of-mind in light of the coronavirus outbreak in China. It’s important to be proactive and train employees on the proper precautions to take for prevention and to plan for business continuity in the event of quarantines. Pandemic planning and training topics include:.

Coronavirus COVID-19 Common sense hygiene Preparedness Travel.

Pandemic Planning Preparing for a pandemic Internal and external communications Illness in the office Business continuity.

Technology Crisis It feels like everyone has been a victim of a data breach. Personally, I just redeemed a coupon with Zappos because of a class action settlement from a past data breach. I also have free monitoring with Experian because of their breach. If you want to make your best efforts to avoid a technology crisis, cybersecurity training is a topic for all employees not just your IT department..

Protecting Your Mobile Device Passwords Malware Ransomware Email Phishing Identity Theft.

Cybersecurity for Hotels: 6 Threats Just Around the Corner from Your Property In an industry that is seemingly under attack from all angles, hoteliers must now take cybersecurity for hotels seriously. Over that past few years, the industry’s most well-known brands have all been victims of cybercrime. As such, they are all investing and investigating to make sure it doesn’t happen again. Let’s take a closer look at cybersecurity for hotels, the most common threats, and what to do about them..

Find Out The Critical Ways Cybersecurity Could Impact Your Hotel 1. Phishing attacks Phishing refers to the sending/receiving of emails that appear to be from a genuine source. A criminal using it intends to convince the recipient that he/she should share information. That is often passwords and financial information; this scam is one of the oldest on the internet. In recent years, this threat has become increasingly sophisticated, with attacks targeting those in authority. The aim is to take over a user’s email account to send bogus emails to colleagues. These emails often attempt to persuade recipients to authorize transactions, which are ordered from above..

2. Ransomware The most famous of recent ransomware attacks simultaneously attacked countries and businesses all over the world. The latest ransomware, WannaCry , posed a real threat by taking information and certain systems hostage. The purpose of this attack was to gain financially from those who paid the demanded figure to free their data/systems..

3. DDoS Another nasty form of attack used against hotels across the world is DDoS. Called a distributed denial of service attack, you may be familiar with it concerning the web. However, it is also a hack of choice for those looking to target the wide array of systems hotels use. Every day regular items such as sprinkler systems to security cameras are vulnerable to hijack. After which, entire computer systems can be made to come crashing down. Cybersecurity for hotels should always include a process to mitigate any compromised systems should they go down in a DDoS attack..

4. Point of sale/ payment card attacks Point-of-sale attacks pose the biggest threat to the hotel industry as a whole. Rather than attacking the hotel itself, they are a third-party crime, meaning they attack the vendor. And that means somewhere there is a weakness in the system which has been revealed by human error..

5. Customer data/ identity theft Protecting the identity and information of a customer is paramount to the success of any business and hotels are no exception. One of the biggest risks hoteliers report is the amount of hacking surrounding guest information. As such, network security / cybersecurity is important. Especially when there are criminals from all over the world trying to steal identities, and credit card data..

Unfortunately, for hoteliers, this crime is forever changing. Which means that when it comes down to cybersecurity for hotels, an almost perpetual arms-race to secure both data and networks. Up next, discover must-have secure hotel software tools to maximize groups and meetings business, or see event venue security tips..

Workplace Accident There were 2.8 million nonfatal workplace injuries and illnesses reported by private industry employers in 2018, and over 5,000 deaths. Five thousand people went to work one day and never came home. I am sure safety training is already part of your existing training curriculum but these numbers add a level of solemnity when you consider the lives at stake..

Not just the employees but also their families who must deal with the consequences of a workplace accident. Safety training topics that can prevent injury or death might include: Slips, trips, and falls Ladder safety Electrical safety Safe driving Confined spaces Personal Protective Equipment.

Workplace Violence Workplace violence is defined as any act or threat of physical violence, harassment, intimidation, or other threatening disruptive behavior that occurs at the worksite. Threats can come from coworkers, domestic partners, customers, vendors, criminals, etc..

Training courses could help explain the situations that have the potential to lead to violence and in some cases, how to avoid those causes. Topics like: Opioid addiction for employees and managers Alcohol abuse Stress and burnout Mental health Active shooter situations Bullying Human trafficking.