Copy of Use Cases for Citizen Services on top of Accelerator

[Audio] Good morning everyone. Today I am here to discuss the development of a revolutionary mobile app called ReportIt! which sets a new standard for public safety dispatch. ReportIt! has automated location access, automatic problem/grievance detection, automatic assignment to the relevant safety team, and multimedia integration. ReportIt! is sure to revolutionize the way we access public safety services..

[Audio] I am here to discuss ReportIt! Intelligent Public Safety Dispatch. ReportIt! is an intelligent public safety dispatch system that uses Artificial Intelligence, Machine Learning, and Cloud Technology to streamline the process of dispatching public safety personnel. This presentation will focus on the organizational overview, objectives, project undertaken, and the learnings from the project. The flow of this presentation will be outlined at the conclusion..

[Audio] DCX is proud to collaborate with Global IT, an international consulting, technology, cloud, artificial intelligence, and cybersecurity company. They boast 360000 employees in over 50 countries and are committed to providing customized technology solutions intended to generate desired outcomes for their customers. Global IT shares the same core values of honesty, boldness, trust, freedom, fun, modesty, and team spirit as DCX. Our joint venture is making noteworthy progress in improving public safety dispatch through ReportIt!.

[Audio] I'd like to discuss the use cases that can utilize the features of CRM and Powerapps. Leveraging the capabilities of CRM, we can create a comprehensive set of applications in the fields of sales, service and marketing. I'll explain the different aspects of PowerApps including Canvas App, Power Automate and AI Builder, and how they can be used to create an automated grievance reporting system..

[Audio] My name is Akshat Saxena and I am the Senior Analyst at DCX. I had an internship under the guidance of Dr. Sunita Daniel. I am here to present ReportIt!, an intelligent public safety dispatch system. ReportIt! is developed with Canva Apps and PowerApps, and functions as a front-end for the reporting of public grievances. Some of its core features are: automatic location access, automatic problem/grievance detection, automatic assignment to the applicable safety teams, multimedia integration (including images) and the assigning of the case to a team. All this is managed using Dynamics Service Hub..

Current Scenario.

[Audio] The Canvas App/User enables users to scan a QR code to get the precise location of the issue they report. By clicking the image of the issue, the issue type can be automatically identified. Having submitted all the details, the process can then begin..

[Audio] ReportIt! is an intelligent public safety dispatch system designed to provide users with a simplified and comprehensive interface. It enables users to make location-based reports supplemented with multimedia elements, and provides real-time updates for an improved user experience. The system simplifies the process of public safety dispatch, offering users the ability to respond promptly in any situation..

[Audio] ReportIt! Intelligent Public Safety Dispatch has an intuitive interface, which makes exploring its functionalities easy and efficient. It comes with a streamlined reporting process and clear icons for submitting grievances. Additionally, prominent call-to-action buttons have been provided for quick access to key features. All these features have been designed to create a responsive and optimal user experience across all devices..

[Audio] For the tenth slide of this presentation, I want to talk about the privacy-conscious location detection feature of ReportIt!, our intelligent public safety dispatch app. ReportIt! prioritizes user privacy by using QR codes instead of GPS to identify the user's location. This means that users are not sharing their exact location with anyone, making it much more secure. Moreover, the app's convenient QR scanner automatically maps the scanned QR code, eliminating the need for manual address inputs. As a result, authorities are able to respond promptly to cases by being provided with accurate location information. This makes sure that help can reach those in need as soon as possible..

[Audio] The ReportIt! app is designed to provide public safety with the best possible tools. It has powerful multimedia integration capabilities, which allow users to attach photos of grievances directly to their reports. This provides visual evidence for authorities to better understand the issue. The app also has automated problem identification, which uses the attached media to automatically determine the type of problem being reported. This integration further enhances transparency and facilitates faster decision-making in resolving reported issues..

[Audio] AI has made it possible to automate mundane tasks like case assignment, eliminating the need for public safety teams to take on this burden. "ReportIt!" uses AI Builder to create an object identifier that can identify Broken Footpaths, Open Manholes, and Broken Benches. This allows the case assignment process to be automated, ensuring grievances are sent to the relevant teams - the Urban Infrastructure Repair Initiative (UIRI) for Broken Footpaths and Open Manholes, and the Safe City Restoration Campaign (SCRC) for Broken Benches. Allocating resources in this way saves time and money, making the process more efficient..

[Audio] ReportIt! is a first-of-its-kind intelligent public safety dispatch system which utilizes advanced technology to allow for real-time tracking of grievances and full transparency. This system can provide users with updates on the progress of their grievances and clearly show that their issues are being addressed. This feature builds trust in the community and guarantees that users are kept up to date regarding the actions taken on their grievances. ReportIt! brings public safety dispatch to a higher level, aiming to make neighborhoods safer..

[Audio] Citizens are our primary stakeholders and it is imperative to build a secure and dependable platform where they can partake in decision making. ReportIt! is the solution to this. It connects citizens to their local government, facilitating better communication and collaboration. ReportIt! gives citizens the right to do something for their area and create a good influence. With ReportIt!, individuals can lend a hand in making their neighbourhood safer and enhance their community in general. It also encourages responsibility and develops a cycle of accountability which leads to improved roadways, guaranteed neighbourhood safety, and an upgrade in the state of their community..

[Audio] I have been greatly rewarded for this journey of learning, and I am thankful for the chance to share it with you. My presentation revolved around the use of PowerApps, Dynamics 365 CRM, and AI Builder in the consumer products industry, how imperative it is to understand a company's leadership style before approaching their clients, the DCX team of Capgemini, its major customers, and how the business unit runs as an entirety, plus the importance of understanding a client's business before presenting them your product and services. I do trust that this presentation has been informative for you and thank you for paying attention..