Communication skills

Communication skills. Dr. Kapila Gaikwad MD Biochemistry Associate Professor.

Module 1.4 THE FOUNDATIONS OF COMUNICATION. Specific learning objectives Define the word ‘communication’ in the context of health care. Outline the landmarks of the communication process. Describe the types of communication in a health care set-up..

Definition. ‘communication’- in the context of health care Exchange of thoughts.

Landmarks of communication. Sender Encoding – channeling Decoding – reception feedback.

TYPES OF COMMUNICATION. Interpersonal communication Group Mass Verbal Non-verbal Two-way One-way Formal Informal.