CLXNS

1. A Digital-First Debt Collection Fintech. Smart technology interventions across debt collection value chain.

CLXNS' Unique Tecnology Assets. Smart technology intenetion in debt collection value chain.

Web App – CRM. Telephony integraton and Team Management.

4. Telecalling Software Effective lead management with live monitoring and cloud telephony built-in..

Digital-first debt collection services leveraging Call, SMS, Email, Whatsapp as communication channels, to deliver better results and happier consumers..

Reporting, Dashboard and Analytics. Real-time monitoring of Agent’s productivity. Manage and view performance at portfolio, branch, team, or individual agent level . Daily, Weekly and Monthly business performance reports. Agent Leaderboards to assess their standing across team or organisation..

Multiple Channels P ersonalised channels for communication. Calling, SMS, Email, Chat built in to reach the customer at all points of contact..

Automate Communication Automated Alerts to remind customers of their PTPs or deadlines. Auto SMS and Emails to customers according to the pre-defined rules..

Sentiment Analysis Track the Agent Calls in real time for unsual behaviours and alert the Supervisor to barge-in the call to manage..

Pool Sourcing. Raw Data is uploaded by Admin/MIS executive..

Lead Allocation. Agents see only the Leads that are allocated to them..

Comprehensive Customer view. With Basic customer and Loan details, Agent can update Status and check past history..

Dispositions & Next Actions. Exhaustive Dispositions with specific next actions..

Access Control. Admin can create new roles and allow/ edit their permission to specific modules..

Flexible Master Data management. Admin can add/ edit new FIs, locations, pin codes and Dispositions as and when required..

User Management. Capturing the evry users' detailed experience in debt collection for effective allocation.

FOS - Mobile App. Efficient Customer Visits and FOS tracking.

Mobile App - FOS Navigate to location, Check-In and upload payment proofs.

FOS Dashboard. 19. We Back Rohit Sharma TODAY THIS WEEK Mg Statistics THIS MONTH 145 Cases Allocated Total Total Due Amount Recovered Summary Actions Pending Visit Pending Follow Ups Home Cases 45 > 245 > My Plan Account.

Leads and Lead Info. 20. Allocated Leads can be accessed in Cases/Leads section. FOS can add a Lead for today/ any other day’s visit plan. Leads details have all the important details of customer..

Lead Update. 21. FOS need to check-in in a specified geo-fenced area only. FOS has to upload customer house/neighborhood images. Dispositions can be selected basis communication and corresponding follow-ups..

Payment Collection. 22. Multiple payment modes are allowed. FOS has to upload Payment proofs/screenshots. Cash and Cheque collection and depositions flow also available..

My plan & Digital ID. 23. Access todays schedules visits directly in My Plan Tab. See customers’ live locations in Map View of my plan. Navigate to a selected customer’s location. Digital ID card for FOS..

Self Help Portal. Consumer Focused Resolution Platform | Self-Service / Self-Service + Assisted Model to Automate the Collection Process.

Workflow. 25. Powered by. ,. B a n k s. change. F I P ar t ner Login.

Entity Setup. 26. Financial Institutions can register themselves Upload the data Define the product and campaigns.

Personalized payment page. 27. Customer receives the personalized payment Choose communication mediums – SMS/Email/Whatsapp Choose from pre-defined templates/create own templated.

Settlement Engine. 28. Financial instutution can create own rules based on the product & portfolio to generate customize payment options for the customer.

Personalized Pament Page. 29. Customer gets personalized payment option page to choose from.

Thank You.